The breakfast buffet was fanciful

The room that they gave me, the location is not good, There is a window but facing the wall of the next building. You can’t see the outside world. You can see the water treatment, some constructions materials dumped downstairs.

The room that they gave me, the location is not good, There is a window but facing the wall of the next building. You can’t see the outside world. You can see the water treatment, some constructions materials dumped downstairs.

Great older hotel that has been updated. Great food and staff. Wonderful beds and large rooms. Close to shopping with public transportation just outside. Ample parking in the back. Highly recommend

Great older hotel that has been updated. Great food and staff. Wonderful beds and large rooms. Close to shopping with public transportation just outside. Ample parking in the back. Highly recommend

Great foof

Great foof

I like everything

I like everything

Accessible

Accessible

Staff were not knowledgeable. Additional steps were needed to check in, taking extra time that was not needed. Some staff are great, some provide no help at all. The complimentary water is not managed well, and the aircon unit was spewing out a terrible smell. The Staff did not try to provide a different room. This location is not recommended, and i will not return.

Staff were not knowledgeable. Additional steps were needed to check in, taking extra time that was not needed. Some staff are great, some provide no help at all. The complimentary water is not managed well, and the aircon unit was spewing out a terrible smell. The Staff did not try to provide a different room. This location is not recommended, and i will not return.

So far its good.

So far its good.

All in one package, everything is amazing, staff and amenities.

All in one package, everything is amazing, staff and amenities.

Under renovation and construction no hot water most of the time, 🐜 on their breakfast buffet table

Under renovation and construction no hot water most of the time, 🐜 on their breakfast buffet table

Lousy staff

Lousy staff

Too long time process and slow check in and Check out, waiting and waiting..

Too long time process and slow check in and Check out, waiting and waiting..

Stafff are all friendly, buffet breakfast, my room is clean thou on the bathroom shower needs shower mat and handle bar for safety when you are under the shower It is a very good place, I can recommend

Stafff are all friendly, buffet breakfast, my room is clean thou on the bathroom shower needs shower mat and handle bar for safety when you are under the shower It is a very good place, I can recommend

Even though there were renovations happening the Hotel went out of their way to ensure the customer experience was good; they are always smiling and say hello each time and it makes you say hello and not just walk past and ignore; the breakfast had a great range and the cook was always willing to make something for you if you desired; the rooms are clean and modern so a great stay was had:)

Even though there were renovations happening the Hotel went out of their way to ensure the customer experience was good; they are always smiling and say hello each time and it makes you say hello and not just walk past and ignore; the breakfast had a great range and the cook was always willing to make something for you if you desired; the rooms are clean and modern so a great stay was had:)

The check in was too slow. Th staff did not knkw how to locate my online booking

The check in was too slow. Th staff did not knkw how to locate my online booking

Nice place to stay outside Davao City proper.

Nice place to stay outside Davao City proper.

Overall very disappointed in the property with regards facilities, pricing, communication and management. We chose this upscale hotel for its appearance on the website and it’s pool. However after check in we come to find that the pool was closed for renovations but nothing was mentioned on the hotel website not with Expedia. Then the lights and phone were not functioning so were moved to another room. The WiFi never worked anywhere in the hotel. The lighting/ac control system was archaic and highly impractical. Press the button for “desk” and the TV shuts off and so does the lights in the bathroom. Asked to see the duty manager at the reception and after about 8 minutes he came slowly strolling through the front doors, hands in pockets.... walked right past me without greeting me and spoke with the receptionist. I presume he had been out for a stroll in the street... No sense of urgency or hospitality. Informed me I had to wait for management meeting in the morning to decide whether they could upgrade/refund/discount our 3 night stay. Next day I was told by a supervisor that we would get a 20% discount. You would think that a manager would come take care of this multi faceted situation but apparently we were not considered important Still No apology... Bar drinks were overpriced compared to other 3 and 4 star hotels I have stayed in in Davao. Menu was lengthy and food was very outdated, poorly prepared and presented and lacked any taste.