The service was great. The massage amazing. The hotel is old and run down. Looks nothing like the pictures. The food at the beach bar made my husband and I sick. We literally threw up all our food we ate there. Alcohol is not top shelf, so that made us sick as well. I would not recommend this place. The security level is low. Anyone can come in that place like nothing.

everything was ok for me

Very cool quiey place. Second time there, planning to go back.

Nothing

Nice staff, very personalized treatment, good buffet, and room was ok. They need to improve a little bit the snack.

Great room great Beach great staff

Do not come to this hotel. It is not worth the money we paid for sure. You can get an actual resort for the same price in punta cana. Hotel is old, dirty, and has very limited drink options. Staff was great but the amenities and hotel itself were extremely disappointing. I repeat, not worth the price at all.

Stayed here for a work trip. After a little bumpy checkin and a room change everything was great.we stayed for 10dys. The food was ok most of the time. The staff were very helpful and our room was clean. The beach area was also a nice break and well kept.

The pictures of the rooms are deceiving. The rooms are very outdated and they smell musty and damp. Bathrooms are extremely small. The rooms lacked sufficient towels for showering and the pool. The towel cabana did not open until 9am so you would have to wait until then for new towels if you wanted to go to the beach or pool early. There was no entertainment until the weekend when the locals show up and you have to pay for wifi service.

Stayed here for a work trip. After a little bumpy checkin and a room change everything was great.we stayed for 10dys. The food was ok most of the time. The staff were very helpful and our room was clean. The beach area was also a nice break and well kept.

The pictures of the rooms are deceiving. The rooms are very outdated and they smell musty and damp. Bathrooms are extremely small. The rooms lacked sufficient towels for showering and the pool. The towel cabana did not open until 9am so you would have to wait until then for new towels if you wanted to go to the beach or pool early. There was no entertainment until the weekend when the locals show up and you have to pay for wifi service.

Loved everything about this resort, great service and staff, I was very impressed by the manager as he rushed to help me with a bag I had dropped. They have great selection of food but didn’t have much taste. No hot water. But I would go back in a heartbeat and will recommend this place.

I was great!

Loved everything about this resort, great service and staff, I was very impressed by the manager as he rushed to help me with a bag I had dropped. They have great selection of food but didn’t have much taste. No hot water. But I would go back in a heartbeat and will recommend this place.

I was great!

A comfortable and cozy hidden gem. The staff is very friendly and welcoming. Not overcrowded like other locations

A comfortable and cozy hidden gem. The staff is very friendly and welcoming. Not overcrowded like other locations

The internet pictures are not actuall. Hotel is very outdated and old. The room entire place need a major upgrade . Wifi is not free,parking is about 1 mile away from the hotel .the food choice very poor.the restaurants with reservations are worse than the buffet .the nightclub doesn’t exist they throw a Dj in a hall and that’s the club.bathroom extremely old and you can see the repairs done are very sloppy . The staff and beach was the only amazing 2 things. I honestly wouldn’t stay there again or recommend it.

The internet pictures are not actuall. Hotel is very outdated and old. The room entire place need a major upgrade . Wifi is not free,parking is about 1 mile away from the hotel .the food choice very poor.the restaurants with reservations are worse than the buffet .the nightclub doesn’t exist they throw a Dj in a hall and that’s the club.bathroom extremely old and you can see the repairs done are very sloppy . The staff and beach was the only amazing 2 things. I honestly wouldn’t stay there again or recommend it.

This is my third trip to BlueBay in Puerto Plata. My partner and I returned after 12 years because we had such a great experience on our honeymoon. This time, the attentiveness of the housekeeping, front desk, food service, and bar service staff remained outstanding. We were disappointed in the activity options and the activity/entertainment team's ability to pivot during nighttime activities. They were unsuccessful getting couples to participate in a game one evening and just played music when no one volunteered. The second night they attempted a couples game, they did recover. I was accustomed to the staff really getting people involved, even if they came up to you and encouraged you to participate. The staff did not seem as equipped as previous teams to do that effectively. Otherwise, I had a relaxing vacation. I also appreciated that no one tried to sell us a timeshare like they did 12 years ago. The only people approaching us wanted to help and encouraged us to take advantage of the Spa, which we did and thoroughly enjoyed.

This is my third trip to BlueBay in Puerto Plata. My partner and I returned after 12 years because we had such a great experience on our honeymoon. This time, the attentiveness of the housekeeping, front desk, food service, and bar service staff remained outstanding. We were disappointed in the activity options and the activity/entertainment team's ability to pivot during nighttime activities. They were unsuccessful getting couples to participate in a game one evening and just played music when no one volunteered. The second night they attempted a couples game, they did recover. I was accustomed to the staff really getting people involved, even if they came up to you and encouraged you to participate. The staff did not seem as equipped as previous teams to do that effectively. Otherwise, I had a relaxing vacation. I also appreciated that no one tried to sell us a timeshare like they did 12 years ago. The only people approaching us wanted to help and encouraged us to take advantage of the Spa, which we did and thoroughly enjoyed.

The only thing I did not like was that it was a flying birth around the buffet area eating the food.

The only thing I did not like was that it was a flying birth around the buffet area eating the food.

The food was overrated due to certain food were pricy for no reason and they wasn’t much to it

The food was overrated due to certain food were pricy for no reason and they wasn’t much to it

Food was not the great. Please was quiet.

Food was not the great. Please was quiet.

I never had to complain about a hotel . These pictures have a lot of filters on them you would think that this hotel is next to luxury . The bathroom looks old like a motel bathroom . The rooms are dull . The balcony is ancient. Trust me I travel every 3 months . This place looks nothing like the pics . The food is horrible !! And the staff is only nice on the over night shift . Wasn’t a welcoming place and next time go to DR . I will get a luxury airbnb

Went to dinner and there was fruit flies around the salad bar, and ants in the white rice. I had to record it to show management. The room look like a motel and that’s been nice about it. The bathtub/shower water clogged up every shower we took. Food was horrible the beef taste like rubber, just had a bad experience at this resort.

Went to dinner and there was fruit flies around the salad bar, and ants in the white rice. I had to record it to show management. The room look like a motel and that’s been nice about it. The bathtub/shower water clogged up every shower we took. Food was horrible the beef taste like rubber, just had a bad experience at this resort.

The food very poor and disgusting

I never had to complain about a hotel . These pictures have a lot of filters on them you would think that this hotel is next to luxury . The bathroom looks old like a motel bathroom . The rooms are dull . The balcony is ancient. Trust me I travel every 3 months . This place looks nothing like the pics . The food is horrible !! And the staff is only nice on the over night shift . Wasn’t a welcoming place and next time go to DR . I will get a luxury airbnb