I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.

I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.

Big spacious room. Clean and quiet

Big spacious room. Clean and quiet

Everything ok

Everything ok

The property seems to be in good condition. What I did not like was the old carpet and bathrooms. I was very disappointed with the toilet seat in the bathroom, needs to be changed, I had to use the bathroom in the lobby

The property seems to be in good condition. What I did not like was the old carpet and bathrooms. I was very disappointed with the toilet seat in the bathroom, needs to be changed, I had to use the bathroom in the lobby

The room had ripped carpet

The room had ripped carpet

The Staff was Friendly. Nice Quiet Area. The Breakfast was Excellent. The only Compliant We Have Is The Rooms Need To Be Updated Very Old Carpet and one of The Vanity Drawers Fell Apart We Did Report it to the Front Desk. We Travel Quite often to the Residents inn in Chandler Az as Well That Location needs upgrades as well Their Breakfast was Not as Good as Southaven Tennessee Hopefully I Will See Some Upgrades Soon.

The Staff was Friendly. Nice Quiet Area. The Breakfast was Excellent. The only Compliant We Have Is The Rooms Need To Be Updated Very Old Carpet and one of The Vanity Drawers Fell Apart We Did Report it to the Front Desk. We Travel Quite often to the Residents inn in Chandler Az as Well That Location needs upgrades as well Their Breakfast was Not as Good as Southaven Tennessee Hopefully I Will See Some Upgrades Soon.

The staff here was the nicest group I have ever encountered in a hotel. Friendly, helpful and so nice to be around. I will definitely stay at this Residence Inn again.

The staff here was the nicest group I have ever encountered in a hotel. Friendly, helpful and so nice to be around. I will definitely stay at this Residence Inn again.

Everything was good

Everything was good

The hotel is in a good location near the expressway and several restaurants and shopping areas. The staff is very friendly and helpful. Our room needed about three repairs and there aren't enough cleaning staff.

The hotel is in a good location near the expressway and several restaurants and shopping areas. The staff is very friendly and helpful. Our room needed about three repairs and there aren't enough cleaning staff.

Heat didn’t work and got no compensation

Heat didn’t work and got no compensation

Staff was friendly, room was nice and very clean. Convenient to restaurants, shopping, and the airport.

The hotel was clean. The front desk clerk was friendly and the room was nice. There was no hand soap in the bathroom or kitchen which bothered me a lot! The gym was tiny, but somewhat adequate. The full complimentary breakfast was a joke. The set up was horrible, It puts everyone in the same little hallway to grab whatever pastry or muffins or bread they have out, using one toaster and some the smallest orange juice cups I have seen. One of the reasons I picked this hotel was for the breakfast and money saved, however, that was not the case. Quite disappointing

The hotel was clean. The front desk clerk was friendly and the room was nice. There was no hand soap in the bathroom or kitchen which bothered me a lot! The gym was tiny, but somewhat adequate. The full complimentary breakfast was a joke. The set up was horrible, It puts everyone in the same little hallway to grab whatever pastry or muffins or bread they have out, using one toaster and some the smallest orange juice cups I have seen. One of the reasons I picked this hotel was for the breakfast and money saved, however, that was not the case. Quite disappointing

Everytjing was amazing. The staff was friendly and helpful. Especially Ms. Ruth at the front desk.

Everytjing was amazing. The staff was friendly and helpful. Especially Ms. Ruth at the front desk.

Staff is very friendly and accommodating

Staff is very friendly and accommodating

Nice hotel and room with exception cold bedroom and crowded parking lot. Love the location.

Nice hotel and room with exception cold bedroom and crowded parking lot. Love the location.

Everything was great. Until I was told that I’ll get my deposit within 30 days,Bc of my card. It’s been 2 month and still haven’t received my deposit. I had 3 rooms. And every time I call to speak to customer service they give me the run around. But I think the cashier charged me for a extra room. Instead of my deposit. Bc instead of the deposit being 75.00 it was 89 and some change. I was a faithful customer. But I won’t be back.

Everything was great. Until I was told that I’ll get my deposit within 30 days,Bc of my card. It’s been 2 month and still haven’t received my deposit. I had 3 rooms. And every time I call to speak to customer service they give me the run around. But I think the cashier charged me for a extra room. Instead of my deposit. Bc instead of the deposit being 75.00 it was 89 and some change. I was a faithful customer. But I won’t be back.

Wonderful stay, will stay again