Massive disappointment. This hotel is a mess. Took 2 rooms for 2 nights. The rooms had no heating with radiators stone cold. Reported to reception and managers multiple times. Went home early because room too cold to spend second night there. Nothing done, despite multiple complaints. Bathroom had no plug and no mirror. Water pressure very weak. Morning of second day elevator broke down multiple times. It was very old and noisy and had we not been on the top floor we would have used the stairs If this is the standard of "Best Western" things have dramatically declined. Admittedly it was a cheap hotel but you do expect basic amenities like heating !!

Massive disappointment. This hotel is a mess. Took 2 rooms for 2 nights. The rooms had no heating with radiators stone cold. Reported to reception and managers multiple times. Went home early because room too cold to spend second night there. Nothing done, despite multiple complaints. Bathroom had no plug and no mirror. Water pressure very weak. Morning of second day elevator broke down multiple times. It was very old and noisy and had we not been on the top floor we would have used the stairs If this is the standard of "Best Western" things have dramatically declined. Admittedly it was a cheap hotel but you do expect basic amenities like heating !!

Property isnt the cleanest of properties. Room was large, bathroom requires a major scrub feaces around the toilet pan from previous people, shower was grubby, towels seen better days. Pillows were hard & bed not the comfiest. Sea view frm the room was the best thing. Glad it was only a quick stay over. There is alot of potential in this place & with a quick decent clean & a freshing up it would be good.

Property isnt the cleanest of properties. Room was large, bathroom requires a major scrub feaces around the toilet pan from previous people, shower was grubby, towels seen better days. Pillows were hard & bed not the comfiest. Sea view frm the room was the best thing. Glad it was only a quick stay over. There is alot of potential in this place & with a quick decent clean & a freshing up it would be good.

Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊

The hotel was very clean staff were excellent right on the beach front only had one night perfect for us

The hotel was very clean staff were excellent right on the beach front only had one night perfect for us

Large room, nice and clean. Beds a bit firm but that’s personal taste. Great location, happy to visit again 😊

Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,

Hotel is very tired and in desperate need of a make over. Room was cold and noisy. reception tried to make it work and then left without addressing it. Pillows are horrible- unless if you like firm or extra firm pillows. The room, bathroom and overall decor just looks dated. Don’t trust the photos,

Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......

Heating turned off when it was needed between 7pm 4.30am... Making showering a freezing nightmare when you get up......

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back

It was awful got no sleep there was a massive grinding noise all night asked to be moved at 10 at night and couldn’t and in the morning told the manager and he said the noise was unexceptable and to complain to you to get our money back

It was a Lovely Hotels with Great staff and very Friendly, Nice Bed. Nice shower 🚿 and Great TV 📺, THE Breakfast was Fairly Reasonable, and it was Continental, It was Very close to 🌊 Front...was Great to walk 🚶‍♀️ I'd definitely go back again !!!!

It was a Lovely Hotels with Great staff and very Friendly, Nice Bed. Nice shower 🚿 and Great TV 📺, THE Breakfast was Fairly Reasonable, and it was Continental, It was Very close to 🌊 Front...was Great to walk 🚶‍♀️ I'd definitely go back again !!!!

First of all the important things- the staff went over and above at every turn and I would say faultless, the location couldn’t be better, you are literally on the sea front in the most beautiful part of Eastbourne, and the beds were very comfortable and bedding was spotless. However if you are looking for a beautifully decorated and lovely hotel, the Citrus is not for you. The rooms are nothing like they are on the website. I have never stayed in a backpackers hostel but if I did, I imagine it would look like this. Our room had cracked walls and peeling paint everywhere, the lift was like a death trap and even the staff said don’t use it. Breakfast was ok for a continental. Having said all that, for what I paid and for the superb location, I probably would stay here again but I would ask for one of the rooms which has been redecorated since it was housing those who shall remain nameless.

First of all the important things- the staff went over and above at every turn and I would say faultless, the location couldn’t be better, you are literally on the sea front in the most beautiful part of Eastbourne, and the beds were very comfortable and bedding was spotless. However if you are looking for a beautifully decorated and lovely hotel, the Citrus is not for you. The rooms are nothing like they are on the website. I have never stayed in a backpackers hostel but if I did, I imagine it would look like this. Our room had cracked walls and peeling paint everywhere, the lift was like a death trap and even the staff said don’t use it. Breakfast was ok for a continental. Having said all that, for what I paid and for the superb location, I probably would stay here again but I would ask for one of the rooms which has been redecorated since it was housing those who shall remain nameless.

For the price that we paid for two nights - really can’t complain! Spacious room, 2 big mirrors. Decent size bed. Plenty of storage space. Friendly staff. Drinks and snacks available for purchase at reception. Great size TV in the room. Mirror in the bathroom would be nice! Didn’t need to use the hairdryer but tested it and sounded really powerful. Could do with a couple of sockets next to the bed. We asked for a quieter room, were given a room on the 3rd floor and I’d say it was quiet. narrow lifts so don’t think it’d be too comfortable with the luggage but plenty of space for two people. Would stay here again if we were going back to the area. Great value for money.

The staff were very welcoming and helpful. The property was clean and well lit. Will definitely be back Good value for money.

Was nice and close to the sea

On the floor where we stayed is not suitable for wheelchair users but staff are very kind and always happy to help.

Standard of cleanliness not very good Property needs a complete revamp

Standard of cleanliness not very good Property needs a complete revamp

Staff were very welcoming on arrival and made checking in very smooth, the room was very spacious and clean, bed was very comfortable and all linen very clean and fresh smelling, good selection of choices for breakfast, would definitely stay again.

Staff were very welcoming on arrival and made checking in very smooth, the room was very spacious and clean, bed was very comfortable and all linen very clean and fresh smelling, good selection of choices for breakfast, would definitely stay again.

Rooms were damp, ceiling falling down, bits of the wall missing, skirting boards missing, furniture damaged, lift not working. List goes on. Terrible place. Checked in and then checked back out after an hour and found somewhere else to stay! Floor had certain stains on it. Walls was marked, bathroom door woulnt close.

Rooms were damp, ceiling falling down, bits of the wall missing, skirting boards missing, furniture damaged, lift not working. List goes on. Terrible place. Checked in and then checked back out after an hour and found somewhere else to stay! Floor had certain stains on it. Walls was marked, bathroom door woulnt close.

Lift wasn't working properly and my room was on the second floor with terrible view outside the window. Apart from this it was very spacey and clean

Lift wasn't working properly and my room was on the second floor with terrible view outside the window. Apart from this it was very spacey and clean

This hotel is in a great location for the beach and the Towner gallery (1 min walk!) The staff were so friendly and helpful. We found it a really cost effective option for a quick and easy one night stay in Eastbourne.

This hotel is in a great location for the beach and the Towner gallery (1 min walk!) The staff were so friendly and helpful. We found it a really cost effective option for a quick and easy one night stay in Eastbourne.