Friendly staff, comfortable bed with plenty of bedding/pillows. Bathtub was stained so didn't use. All appliances worked.

Friendly staff, comfortable bed with plenty of bedding/pillows. Bathtub was stained so didn't use. All appliances worked.

I don,t think they cleaned the bathroom. It was gross. There was still hair around the sink after someone shaving. The bathtub had a wide ring of dirt scub. Good thing I had lysol wipes to clean. But the price was excellent.. I got what I paid for!

I don,t think they cleaned the bathroom. It was gross. There was still hair around the sink after someone shaving. The bathtub had a wide ring of dirt scub. Good thing I had lysol wipes to clean. But the price was excellent.. I got what I paid for!

The fact that the nightly rate doubled when I switched my dates by ONE DAY is insane. I work in hotels and when these situations happen we will honour the original rate or at least meet in the middle. Everything else about the hotel was great but I wasn’t happy with that price jump.

The fact that the nightly rate doubled when I switched my dates by ONE DAY is insane. I work in hotels and when these situations happen we will honour the original rate or at least meet in the middle. Everything else about the hotel was great but I wasn’t happy with that price jump.

Excellent value for money! Really enjoyed our stay!

Excellent value for money! Really enjoyed our stay!

Check in experience was terrible. He did not greeted me, directly ask for id and card. Then he gave me wrong key for double bed but i paid for single bed. Then i had to come downstairs to exchange keys. I started looking for 27 grill restaurant, he kept lokoking at me strugling, then i went to see inside the restaurant it was close. So i asked him if restaurant is open he replied yes management issues restaurant is close. No good communication, bad guest service experience, i did not feel welcoming 😕

Check in experience was terrible. He did not greeted me, directly ask for id and card. Then he gave me wrong key for double bed but i paid for single bed. Then i had to come downstairs to exchange keys. I started looking for 27 grill restaurant, he kept lokoking at me strugling, then i went to see inside the restaurant it was close. So i asked him if restaurant is open he replied yes management issues restaurant is close. No good communication, bad guest service experience, i did not feel welcoming 😕

The staff was great, very helpful and accommodating. We chose this hotel for the full kitchen. But the kitchen was not well outfitted. Some good pots and pans would be useful. It also needed utensils and drinking glasses. We had to ask for a dish towel and dish soap. The staff did their best to assist us and really helped to make the stay pleasant.

The staff was great, very helpful and accommodating. We chose this hotel for the full kitchen. But the kitchen was not well outfitted. Some good pots and pans would be useful. It also needed utensils and drinking glasses. We had to ask for a dish towel and dish soap. The staff did their best to assist us and really helped to make the stay pleasant.

Great value for the price, rooms were clean and quiet.

Great value for the price, rooms were clean and quiet.

The property is in need of major upgrading and repair. I would choose a different hotel next time. We stayed in a suite with a kitchenette. Upon entering the suite we did a bed bug check and was all clear. The carpet was dirty. the kitchen cupboards had crumbs all inside of them. Found dirty plates in the cupboard. I wouldn’t trust that anything had been properly cleaned. There was a list of all kitchen items that should be in the kitchenette. Many items were not there. Only 1 fork, 1 spoon and 1 bowl, 3 plates etc, there was supposed to be 4 of each. No dish soap available so we could wash the dishes. There was only 1 towel in the bathroom. This was not restocked previous to check in. We did not ask to have the room serviced during our 3 night stay. We did connect with the cleaners for towels and garbage removal each day and they were very friendly and accommodating. I had planned to use the on site workout room but it is located in the lobby with big glass windows facing the main entrance and check in desk. This provided zero privacy during a workout and felt a bit awkward..like I’d be on display for everyone to see so I chose not to use it, I never saw anyone use it during my stay, perhaps I’m not the only one who felt that way. When showering the water took a very long time to get warm. I was almost done showering by the time it started to warm up. The desk clerk was friendly. Staff were kind. That is about all this place has going for it.

The property is in need of major upgrading and repair. I would choose a different hotel next time. We stayed in a suite with a kitchenette. Upon entering the suite we did a bed bug check and was all clear. The carpet was dirty. the kitchen cupboards had crumbs all inside of them. Found dirty plates in the cupboard. I wouldn’t trust that anything had been properly cleaned. There was a list of all kitchen items that should be in the kitchenette. Many items were not there. Only 1 fork, 1 spoon and 1 bowl, 3 plates etc, there was supposed to be 4 of each. No dish soap available so we could wash the dishes. There was only 1 towel in the bathroom. This was not restocked previous to check in. We did not ask to have the room serviced during our 3 night stay. We did connect with the cleaners for towels and garbage removal each day and they were very friendly and accommodating. I had planned to use the on site workout room but it is located in the lobby with big glass windows facing the main entrance and check in desk. This provided zero privacy during a workout and felt a bit awkward..like I’d be on display for everyone to see so I chose not to use it, I never saw anyone use it during my stay, perhaps I’m not the only one who felt that way. When showering the water took a very long time to get warm. I was almost done showering by the time it started to warm up. The desk clerk was friendly. Staff were kind. That is about all this place has going for it.

The staff were helpful and friendly. The price was very reasonable. The only.reason it was 4 instead of 5 stars was that there were some ongoing renovations (e.g., a kitchenette was non-functional in the room; but the provided microwave made up for it). I would stay again 😊

A sweet and simple place for the stay

The hotel was okay. The other people next door was a bit too noisy and it was late at night. Should have a rule about noise pass a certain time.

Maid service not available, no elevator , kitchenette still not hooked up, restaurant not open

I liked that there was carpeting and a restaurant, the beds were comfortable, otherwise I thought the room smelled and the pipes were noisy and doors outside the room would slam close.

Very basic, there were bunch of small flies infested in the room and bathroom. I was just there bashing through for one night so I guess that’s what you pay for that room. I am camping in Banff and I rather camped that night also.

Staff was excellent and great value for what you get!

good location near restaurants

good location near restaurants

The rooms are not clean, had lots of hair left around from previous guest in the room. There is no smoke detectors, huge fire safety for the guests. The common area is also very dirty and worn. Paid for the upgrade king bed 495 sq. ft. room. Recieved a regular room with 2 queen beds. They refused to refund us the difference that we paid for the upgraded room. Do not stay here, pay the little extra and stay elsewhere. You will regret staying here. One of the worst hotels we have stayed in,and we travel the world.

The dry sauna was nice, but tge hot tub was not working. Also the restaraunt was closed.

i really like the way they treat us specially shivam he was very nice

The room appeared to be clean, however when we pulled the table back to find an electrical outlet, we found an immense amount of dust. Behind the toilet, it appeared that there was a blob of wet tissue or toilet paper stuck to the wall.

Patio door lock completely busted so people from adjoining rooms could technically get in. Hot tub not working all summer yet property advertises it

Good service

Great location. Fantastic staff.