On arrival we were allocated room 116 by the reception desk at around 7pm and went immediately for dinner. Unfortunately we found that this room is located directly above the entrance lobby under the flags at the front of the building so it was very noisy with Smokers congregating outside chatting until almost 2am. Not what I wished for from this stay and as a returning guest. It would certainly put me off staying here again and the attitude of the morning reception person was not supportive when advised.

On arrival we were allocated room 116 by the reception desk at around 7pm and went immediately for dinner. Unfortunately we found that this room is located directly above the entrance lobby under the flags at the front of the building so it was very noisy with Smokers congregating outside chatting until almost 2am. Not what I wished for from this stay and as a returning guest. It would certainly put me off staying here again and the attitude of the morning reception person was not supportive when advised.

First of all the main image on the website is 100% misleading. The image of the tall curved building is shows as being the hotel is of a completely irrelevant building about 0.5km away from the hotel. I feel as though I have been cat fished as the main hotel entrance is alone a seedy row of shops next door to a Burger King. Once inside it is better, the rooms were basic but comfortable and the staff were always pleasant

First of all the main image on the website is 100% misleading. The image of the tall curved building is shows as being the hotel is of a completely irrelevant building about 0.5km away from the hotel. I feel as though I have been cat fished as the main hotel entrance is alone a seedy row of shops next door to a Burger King. Once inside it is better, the rooms were basic but comfortable and the staff were always pleasant

Very comfy beds and friendly service. Ideal for travel to and from Liege Guillemins.

Very comfy beds and friendly service. Ideal for travel to and from Liege Guillemins.

The VIP Gold experience was underwhelming: You get four pieces of chocolate, 10 gram each. Eventually managed to negotiate late check out (only one hour). Had to show proof of reservation and program perks, reception didn't seem to know anything about their partnership with hotels.com. The hotel also fell victim to a data breach. The reception and management didn't deem it necessary to proactively inform their customers of that fact. When I brought up the phishing attempt while checking in, it was shrugged off with something along the lines of "don't click on unknown links, not our fault". Would I receive an update and official information on what happened? Sure, they said. That was two weeks ago and I haven't heard back. I'd expect a commercial operator to take more responsibility. Overall, an amateurish operation, dated furniture, and a general standard I'd rank as below what Ibis would offer. Close to the train station, at least something.

The VIP Gold experience was underwhelming: You get four pieces of chocolate, 10 gram each. Eventually managed to negotiate late check out (only one hour). Had to show proof of reservation and program perks, reception didn't seem to know anything about their partnership with hotels.com. The hotel also fell victim to a data breach. The reception and management didn't deem it necessary to proactively inform their customers of that fact. When I brought up the phishing attempt while checking in, it was shrugged off with something along the lines of "don't click on unknown links, not our fault". Would I receive an update and official information on what happened? Sure, they said. That was two weeks ago and I haven't heard back. I'd expect a commercial operator to take more responsibility. Overall, an amateurish operation, dated furniture, and a general standard I'd rank as below what Ibis would offer. Close to the train station, at least something.