THE PROPERTY IS OBVIOUSLY IN THE PROCESS OF BEING UPGRADED BY THE NEW OWNERS. HOWEVER THERE ARE SO MANY FAULTS WITH THE ROOMS , GENERAL ACCESS, THE COULDN'T CARE LESS ATTITIDE OF THE STAFF, FAULTY LIGHTING & PLUMBING. I THINK PUNCH TAVERNS ( THE NEW OWNERS) SHOULD BE OFFERING REDUCED ROOM RATES TO COMPENSATE GUESTS FOR THE INCONVINIENCE THE UPGRADE CAUSES OR CLOSE THE PLACE UNTIL THE RENOVATION IS FINISHED. LEFT BITTERLY DISSAPOINTED AND THERE WAS NO ONE , APART FROM A CLEANER, TO EXPLAIN OUR CONCERNS,

THE PROPERTY IS OBVIOUSLY IN THE PROCESS OF BEING UPGRADED BY THE NEW OWNERS. HOWEVER THERE ARE SO MANY FAULTS WITH THE ROOMS , GENERAL ACCESS, THE COULDN'T CARE LESS ATTITIDE OF THE STAFF, FAULTY LIGHTING & PLUMBING. I THINK PUNCH TAVERNS ( THE NEW OWNERS) SHOULD BE OFFERING REDUCED ROOM RATES TO COMPENSATE GUESTS FOR THE INCONVINIENCE THE UPGRADE CAUSES OR CLOSE THE PLACE UNTIL THE RENOVATION IS FINISHED. LEFT BITTERLY DISSAPOINTED AND THERE WAS NO ONE , APART FROM A CLEANER, TO EXPLAIN OUR CONCERNS,

The hotel was clean and comfortable. The room that i was in had a very high window so absolutely no view. The staff were very friendly and informed me that they had literally just taken over the property. Food wasnt an option as due to the take over they had no chef.

The hotel was clean and comfortable. The room that i was in had a very high window so absolutely no view. The staff were very friendly and informed me that they had literally just taken over the property. Food wasnt an option as due to the take over they had no chef.

The people were amazing and so kind and accommodating. Would highly recommend. The location was perfect.

The people were amazing and so kind and accommodating. Would highly recommend. The location was perfect.

Run down hotel with no catering & virtually no staff & difficult access to car park. No ventilation in stuffy bedroom as windows were sealed shut. We had to use fire escape at the back for access as front door was locked overnight; no breakfast available so we saw ourselves out. A note on the door gave a mobile number to phone in an emergency, with a warning that response time could be up to an hour! Even Faulty Towers was better than this, tho to be fair the bed was comfortable!

Run down hotel with no catering & virtually no staff & difficult access to car park. No ventilation in stuffy bedroom as windows were sealed shut. We had to use fire escape at the back for access as front door was locked overnight; no breakfast available so we saw ourselves out. A note on the door gave a mobile number to phone in an emergency, with a warning that response time could be up to an hour! Even Faulty Towers was better than this, tho to be fair the bed was comfortable!

Having been responsible for making a mistake on the booking date as I wasn’t cancelling but changing I found them very inflexible as did Experian as they weren’t getting good communications either. It’s a pub not a hotel. The accommodation was good except a bad smell from the bathroom where there was no fan, and no bath mat. Duvet on bed no problem but no spare blanket in case needed. Not for the unfit as it’s up four sets of stairs and if pub is locked, up a fire escape at the back of the building. Dining room not in use nor lounge just seating in bar kitchen door left permanently open, never saw anyone cooking but don’t want to see in, doesn’t portray a nice ambience. Never anyone to speak to out of pub hours no contact details in case you had a question, a bit laid back. If they served breakfast and had a cosy area to sit it would have potential.

Having been responsible for making a mistake on the booking date as I wasn’t cancelling but changing I found them very inflexible as did Experian as they weren’t getting good communications either. It’s a pub not a hotel. The accommodation was good except a bad smell from the bathroom where there was no fan, and no bath mat. Duvet on bed no problem but no spare blanket in case needed. Not for the unfit as it’s up four sets of stairs and if pub is locked, up a fire escape at the back of the building. Dining room not in use nor lounge just seating in bar kitchen door left permanently open, never saw anyone cooking but don’t want to see in, doesn’t portray a nice ambience. Never anyone to speak to out of pub hours no contact details in case you had a question, a bit laid back. If they served breakfast and had a cosy area to sit it would have potential.

Great inn option. Friendly staff and clean accommodation. Only comment was that it is a shame they were not offering breakfast when we stayed.

Great inn option. Friendly staff and clean accommodation. Only comment was that it is a shame they were not offering breakfast when we stayed.

It was My first stay at the Plough & I was extremely impressed. My room (The Muckle) was just what I needed, plenty of space clean, comfortable bed, nice bathroom. The staff were very helpful & friendly. Plenty of room in the car park. I was so impressed I immediately booked My next stay at the Plough

It was My first stay at the Plough & I was extremely impressed. My room (The Muckle) was just what I needed, plenty of space clean, comfortable bed, nice bathroom. The staff were very helpful & friendly. Plenty of room in the car park. I was so impressed I immediately booked My next stay at the Plough

Turned up at 21:30 to find the place closed and no one responding to knocking on all the doors etc. had to go and find another hotel late at night

Turned up at 21:30 to find the place closed and no one responding to knocking on all the doors etc. had to go and find another hotel late at night

Convenient for Alnwick - clean, spacious room

Convenient for Alnwick - clean, spacious room

Lovely room. Very comfortable. Would recommend

Lovely room. Very comfortable. Would recommend

Great central hotel to stay at for Alnwick, Alnwick Castle and surrounding areas

Great central hotel to stay at for Alnwick, Alnwick Castle and surrounding areas

Brilliant stay. Perfect location for what we needed and really friendly staff

Brilliant stay. Perfect location for what we needed and really friendly staff

Lovely old coaching inn, tasteful decor. Large bedroom & bathroom. Delicious food in the restaurant. Very helpful & efficient staff. In the centre of Alnwick so convenient for a visit.

Lovely old coaching inn, tasteful decor. Large bedroom & bathroom. Delicious food in the restaurant. Very helpful & efficient staff. In the centre of Alnwick so convenient for a visit.

Lovely hotel

Lovely hotel

Nice room, rubbish shower. Had to go and hunt out a member of staff to order breakfast.

Nice room, rubbish shower. Had to go and hunt out a member of staff to order breakfast.

We booked this hotel as it was very close to Alnwick Gardens where we were attending a wedding. We were advised when we booked that the room was a small double with en-suite., but it was more than adequate for a one night stay. Staff were extremely friendly, breakfast was lovely and would definitely stay here again

Very friendly, helpful staff. Bed very comfortable, clean room . Great food ! My only negative is the poor internet connection , which has been mentioned on previous reviews but has not been addressed.