It was the 1st time I stayed at this place. And like it because have everything that I need and the distance was perfect. The only thing I will said if you rent a car be prepared to pay alot for parking. But I learn how to park in front of the building and not paying. For parking😂

It was the 1st time I stayed at this place. And like it because have everything that I need and the distance was perfect. The only thing I will said if you rent a car be prepared to pay alot for parking. But I learn how to park in front of the building and not paying. For parking😂

Communication was a bit lacking, they picked up after I called 4 times when the code to the front door wasn’t working. I also emailed but got a response pretty late, and by that time someone already let me in the door. Code to the room also took a few tries to work. I entered the same code a couple of times for it to actually open. Property itself was good! Relatively clean with a full kitchen, mainly it’s just the communication that was lacking.

Communication was a bit lacking, they picked up after I called 4 times when the code to the front door wasn’t working. I also emailed but got a response pretty late, and by that time someone already let me in the door. Code to the room also took a few tries to work. I entered the same code a couple of times for it to actually open. Property itself was good! Relatively clean with a full kitchen, mainly it’s just the communication that was lacking.

Nice staff

Tarai the G.M. and her timely service is why I will come back to Stay Pittsburgh. You need to fix the washing machines and Dryers

Tarai the G.M. and her timely service is why I will come back to Stay Pittsburgh. You need to fix the washing machines and Dryers

I did not read my email before check-in, so we had a code to enter the property and we’re in fear that our reservation was cancelled. After a couple attempts to contact the manager, we were able to get our code with no issue. The manager was super friendly and helpful, which made my wife happy after my screw up. The property was clean and felt safe. Excellent price for downtown Pittsburgh, especially during Picklesburg and the Phillies in town. Would definitely recommend!

I did not read my email before check-in, so we had a code to enter the property and we’re in fear that our reservation was cancelled. After a couple attempts to contact the manager, we were able to get our code with no issue. The manager was super friendly and helpful, which made my wife happy after my screw up. The property was clean and felt safe. Excellent price for downtown Pittsburgh, especially during Picklesburg and the Phillies in town. Would definitely recommend!

Very nice area and setup

Very nice area and setup

Really enjoyed my stay!

Really enjoyed my stay!

Room service staff did not manage numbers properly and ignored my text messages for over an entire day; room had broken parts with bathroom toilet & towel mounts fallen off; downstairs laundry room has broken card readers and did not function

Room service staff did not manage numbers properly and ignored my text messages for over an entire day; room had broken parts with bathroom toilet & towel mounts fallen off; downstairs laundry room has broken card readers and did not function

First and foremost this has been the worst experience once again. I mean 100% off when it came to communication. Very ghetto and distasteful. I didn’t get to check in until after 6pm! All because they don’t do their job, nobody sent me an access code but took my money with no hesitation. Once I did the most to get the code they acted like it was in my email which shows it didn’t come until after 6pm. Nobody showed any consideration being as though I sat outside in the front for hours. She just answered the phone with an attitude then had the nerve to come knock at my door at 10:30’when checkout is at 11am. Apartment looks like a filthy housing project. Holes in the blanket just complete filth and laziness! NEVER AGAIN

First and foremost this has been the worst experience once again. I mean 100% off when it came to communication. Very ghetto and distasteful. I didn’t get to check in until after 6pm! All because they don’t do their job, nobody sent me an access code but took my money with no hesitation. Once I did the most to get the code they acted like it was in my email which shows it didn’t come until after 6pm. Nobody showed any consideration being as though I sat outside in the front for hours. She just answered the phone with an attitude then had the nerve to come knock at my door at 10:30’when checkout is at 11am. Apartment looks like a filthy housing project. Holes in the blanket just complete filth and laziness! NEVER AGAIN

Nice unit and building. Bare minimum (or less) on quite a few items. No ice trays in freezer. Only two very old small towels to use. No glasses or cups, only two plastic coffee mugs. Cheapest furniture money can “buy”. Spend a few bucks on upgrading these.

Nice unit and building. Bare minimum (or less) on quite a few items. No ice trays in freezer. Only two very old small towels to use. No glasses or cups, only two plastic coffee mugs. Cheapest furniture money can “buy”. Spend a few bucks on upgrading these.

Property itself is fine. But... Poor communication. Informed them about temperature being too cold through email and text. But never got a response and had to sleep with clothes on. Window shades were too thin to block light from outside.

Property itself is fine. But... Poor communication. Informed them about temperature being too cold through email and text. But never got a response and had to sleep with clothes on. Window shades were too thin to block light from outside.

For having 6 kids this was perfect. Walked to the concert at PPG. Great price!

For having 6 kids this was perfect. Walked to the concert at PPG. Great price!

First off, we had to stand out side for over an hour because Stay Pittsburg wouldn’t give us a code to get into the room. I had to have hotels.com finally get a code for me. The rooms suck and very out dated with crappy beds. The location is terrible. The front door was broken so you had to walk around the dark back side of the building and use a back door. NO ac or heat controls in the room so you can’t control the temperature.

First off, we had to stand out side for over an hour because Stay Pittsburg wouldn’t give us a code to get into the room. I had to have hotels.com finally get a code for me. The rooms suck and very out dated with crappy beds. The location is terrible. The front door was broken so you had to walk around the dark back side of the building and use a back door. NO ac or heat controls in the room so you can’t control the temperature.

Great staff and management. Extremely clean property. In the middle of downtown!

Great staff and management. Extremely clean property. In the middle of downtown!

The floors in the bathroom and bedroom didn’t look like they had been swept or mopped.

The floors in the bathroom and bedroom didn’t look like they had been swept or mopped.

The room and the location were fine..... HOWEVER the customer service was far from. I purchased additional time for a late checkout. I had a paypal confirmation of this. On the Thursday before my stay I messaged Stay Pittsburgh on hotels.com inquiring about confirming my late checkout and received no response. I received emails about check in procedures and was also reminded about checkout time unless I had purchased additional time. I responded to the text to confirm that I did have a late checkout. I was told the latest I could late check out was 2pm for and additional $10 per hour. I responded that I had already paid for the additional time and had a paypal receipt to prove. Several times I tried to send screen shots of these receipts, which were apparently "not received". At this point I am well into a course preview run of the Pittsburgh marathon and planned everything around my late checkout. Finally, on the late attempt my screen shots were received but my late checkout "could not be accommodated". I got back to Stay Pittsburgh to find the code on the door had been changed and it took more than 30 min of texting and calling unanswered numbers to get a new code. When I finally was able to get to my room I found all of my belongings had been removed and placed in the hallway on a different floor. I had intended to use the late checkout to be able to get cleaned up and do some post run recovery from my 20 plus mile run. But instead I drove 3.5 hours home

The room and the location were fine..... HOWEVER the customer service was far from. I purchased additional time for a late checkout. I had a paypal confirmation of this. On the Thursday before my stay I messaged Stay Pittsburgh on hotels.com inquiring about confirming my late checkout and received no response. I received emails about check in procedures and was also reminded about checkout time unless I had purchased additional time. I responded to the text to confirm that I did have a late checkout. I was told the latest I could late check out was 2pm for and additional $10 per hour. I responded that I had already paid for the additional time and had a paypal receipt to prove. Several times I tried to send screen shots of these receipts, which were apparently "not received". At this point I am well into a course preview run of the Pittsburgh marathon and planned everything around my late checkout. Finally, on the late attempt my screen shots were received but my late checkout "could not be accommodated". I got back to Stay Pittsburgh to find the code on the door had been changed and it took more than 30 min of texting and calling unanswered numbers to get a new code. When I finally was able to get to my room I found all of my belongings had been removed and placed in the hallway on a different floor. I had intended to use the late checkout to be able to get cleaned up and do some post run recovery from my 20 plus mile run. But instead I drove 3.5 hours home

Can’t beat the price or location in downtown Pittsburgh. Extremely convenient for travelers who chose to drive instead of fly in. The parking garage nearby has parking for $25 a day and is come and go as you please. Will definitely be staying here again.