Hotel is very well maintained and the staff were very nice and helpful.

What a shocker of a hotel. It started with our arrival at Siargao airport. We ordered a private car pick-up through the hotel, it did not arrive so instead of a 45 minute private ride we had to endure a 1 hour 15 minute tourist bus ride. Upon arrival the hotel at 7:15am (we had already booked the previous night as we knew we would arrive early) we had to wait 15 minutes while our room was prepared. The room was prepaid some 3 weeks earlier. Asked to speak to the Manager - No show, so I assume their is no Manager for this hotel. Once we got to the room, my partner went for a lay down in the bed, only to be scratching from bed mites after 10 minutes. It took the hotel staff another hour before they came to change the bedding. I was going to have a drink of water from their service water jug, but it smelt putrid like it was sewage water. I had to do 3 hours office work while I was there, but alas NO desk to use my computer, so I had to go to the hotel restaurant to find a table to do my work. An assumption was made as we were paying 14,000 peso per night for the stay, that the room would have a TV, radio or some form on entertainment, but no such device. To put this in perspective, I stay at the Dusit Thani Club Room in Manila for 10,000 peso per night which includes access to the club lounge and fully furnished room. Last night of our stay, was woken at 1:15 am by drunken guest on the grass area outside our room. Can't go on as I have run out of charatcters for this review.

What a shocker of a hotel. It started with our arrival at Siargao airport. We ordered a private car pick-up through the hotel, it did not arrive so instead of a 45 minute private ride we had to endure a 1 hour 15 minute tourist bus ride. Upon arrival the hotel at 7:15am (we had already booked the previous night as we knew we would arrive early) we had to wait 15 minutes while our room was prepared. The room was prepaid some 3 weeks earlier. Asked to speak to the Manager - No show, so I assume their is no Manager for this hotel. Once we got to the room, my partner went for a lay down in the bed, only to be scratching from bed mites after 10 minutes. It took the hotel staff another hour before they came to change the bedding. I was going to have a drink of water from their service water jug, but it smelt putrid like it was sewage water. I had to do 3 hours office work while I was there, but alas NO desk to use my computer, so I had to go to the hotel restaurant to find a table to do my work. An assumption was made as we were paying 14,000 peso per night for the stay, that the room would have a TV, radio or some form on entertainment, but no such device. To put this in perspective, I stay at the Dusit Thani Club Room in Manila for 10,000 peso per night which includes access to the club lounge and fully furnished room. Last night of our stay, was woken at 1:15 am by drunken guest on the grass area outside our room. Can't go on as I have run out of charatcters for this review.

1. Need to improve their communication to the clients and their own colleagues. Miscommunication led to unnecessary waiting time for checking in. 2. The Beach front villa is not what it looks like in the picture you have to double check that ur getting the one in the photo and not the one on the side where there is not much view of the front beach. 3. Even if the SPA is fully booked they won’t allow you to have a room service from outside, I would understand not to have from outside if they have vacant slots in their in-house SPA but if not then they should have allowed the outside room massage service.

Convenient location for walking to the restaurants and shops in General Luna. The staff is friendly and very helpful in arranging tours and airport shuttle services. The breakfast buffet has many choices for foreigners and locals and the eggs cooked to order were perfect every time. The family villa was very spacious and the beds were comfortable so everyone was satisfied. The only issue was the swimming pool water and I never experienced this before, even in the Philippines. The water temperature was extremely warm and I assumed that the pool was heated and was informed that it is hot because of the sun. The ocean in front of the hotel is shallow and not suitable for swimming, but the hotel offers free use of paddle boards and that was really enjoyable. I would stay here again.

The best sunrise view, an enchanting place, quiet, relaxing and plenty of ocean adventures. Variety of food at the restaurant is not enough, should have more international options.

Clean, friendly staff

Clean, friendly staff