The hotel puts on a nice performance to appear trendy, but when it comes to basic care for its guests, it falls short. In addition to a cockroach in the room, the A/C stopped working overnight and by 4am became intolerable for us and our baby, leaving us with very little sleep. While the overnight staff kindly moved us to a new room, the morning staff lead showed zero regret or remorse for the situation. He begrudgingly offered one extra hour of late check out upon request, and demanded we pay 150$ / hr for anything further. He treated our lack of sleep and attempts to recover as if it was our fault, not the hotel’s broken A/C. We will go somewhere else next time that shows more care for its guests.

The Restoration strikes the perfect balance between an air b&b and a hotel. The staff was courteous and helpful. Loved the surprise of the morning picnic basket. Already looking forward to our next trip to Charleston so we can stay here again

The Restoration strikes the perfect balance between an air b&b and a hotel. The staff was courteous and helpful. Loved the surprise of the morning picnic basket. Already looking forward to our next trip to Charleston so we can stay here again

I was pleasantly surprised by this hotel. I booked because of proximity to Charleston Place (where I had a meeting) and loved this hotel. From the nice room with drinks in the fridge and full-sized toiletries (not attached to the walls), the comfy robes and the morning breakfast basket - every aspect of my stay was just lovely. I come to town every year and I will hopefully be able to book this hotel again.

If I could give 10 stars, I would. Everything from check in to check out has been a 5-star experience. Visiting Charleston was part of our babymoon and this hotel has made the stay wanting us to stay longer if we could.

If I could give 10 stars, I would. Everything from check in to check out has been a 5-star experience. Visiting Charleston was part of our babymoon and this hotel has made the stay wanting us to stay longer if we could.

Wonderful boutique hotel with a lot of extra touches. Great location for all of the local attractions.

Wonderful boutique hotel with a lot of extra touches. Great location for all of the local attractions.

The front desk staff seemed inexperienced and unprepared to handle basic customer service needs. They were unable to provide solutions for any of the issues we faced during our stay, and when asked questions about Charleston—a relatively small city—they had no helpful information. It's essential that hotel staff, especially those at the front desk who represent the establishment, are knowledgeable, accommodating, and proactive in ensuring guests have a pleasant stay. Our room was not adequately cleaned, with noticeable stains on the walls and carpet, and hair from previous guests in the bathroom. The TV didn't work throughout our stay, despite staff checking it on two consecutive days without resolving the issue. Once again, the front desk was not helpful when approached about this problem. The pool, located on the roof, is more of a small soaking tub rather than a swimming pool, which may be disappointing if you were expecting to swim. Additionally, the bed was uncomfortable. Overall, the most disappointing aspect was the lack of professionalism and poor customer service.

The front desk staff seemed inexperienced and unprepared to handle basic customer service needs. They were unable to provide solutions for any of the issues we faced during our stay, and when asked questions about Charleston—a relatively small city—they had no helpful information. It's essential that hotel staff, especially those at the front desk who represent the establishment, are knowledgeable, accommodating, and proactive in ensuring guests have a pleasant stay. Our room was not adequately cleaned, with noticeable stains on the walls and carpet, and hair from previous guests in the bathroom. The TV didn't work throughout our stay, despite staff checking it on two consecutive days without resolving the issue. Once again, the front desk was not helpful when approached about this problem. The pool, located on the roof, is more of a small soaking tub rather than a swimming pool, which may be disappointing if you were expecting to swim. Additionally, the bed was uncomfortable. Overall, the most disappointing aspect was the lack of professionalism and poor customer service.

RH was absolutely PERFECT! We had 5 couples on this getaway and we all had a fabulous experience at RH. The staff, rooms, housekeeping and rooftop dining staff were all amazing! The food and drink at the rooftop were also excellent! Highly recommend, you will not be disappointed.

Staff was so great and convenient location to everything!

RH was absolutely PERFECT! We had 5 couples on this getaway and we all had a fabulous experience at RH. The staff, rooms, housekeeping and rooftop dining staff were all amazing! The food and drink at the rooftop were also excellent! Highly recommend, you will not be disappointed.

Such a great stay!!!!

Wonderful all around and the sweet breakfast baskets daily are such a nice touch! Great staff and gorgeous suites!

This was one of the best hotels I’ve stayed at! It was centrally located in the heart of historic Charleston next to plenty of shops, restaurants, bars, and a Target only a few minutes away by foot. My boyfriend and I stayed for his birthday during LDW and we both enjoyed the stay. The hotel is connected to a coffee shop and has a rooftop bar and restaurant, as well as a rooftop pool and more! We stayed in the Studio style room and the space was great for the two of us with a living room area, a kitchen stocked with dishes, silverware, complimentary drinks and snacks, and some treats and beverages for purchase. We also were surprised by the beautiful bathroom with robes and slippers for us. Lavish and affordable, I’m delighted with the selection and it made for a great birthday surprise. Breakfast in the morning was great as well, it was left at the door in a picnic basket with egg bites, croissants, yogurt, granola, and fresh fruit. The Restoration was a beautiful experience and I am so happy everything worked out well. The only thing to note about this property is that valet is an option for those who would like to utilize it at $38 a day (current rate), but self-parking is also an option and it’s a parking garage a block away. The walk was short, maybe 2 or 3 minutes tops, but just something to note if someone in your party is handicapped and you don’t want to invest in the valet option. Otherwise, it was a great spot and I’m glad we had a great trip!

The restoration offers a very unique boutique, hotel experience with dining and a coffee shop.

Very convenient location right in the heart of downtown CHS. Hotel has a lot of complimentary add-ons and staff was really nice. Room was bigger than expected, clean, spacious, and comfortable.

Very convenient location right in the heart of downtown CHS. Hotel has a lot of complimentary add-ons and staff was really nice. Room was bigger than expected, clean, spacious, and comfortable.

Loved this hotel!! Beautiful room with great amenities.

Lovely place to stay. Walkable to alot of areas. Staff was very friendly. Great coffee shop too.

Loved this hotel!! Beautiful room with great amenities.

A great place, super nice, great value.

Staff was great. Excellent amenities. Would definitely stay there again. Great location. No car needed

Staff was great. Excellent amenities. Would definitely stay there again. Great location. No car needed

Spacious rooms, courteous staff (especially Angel at front desk) good location

Spacious rooms, courteous staff (especially Angel at front desk) good location

Excellent property with outstanding amenities. Will definitely stay here again!!!!

Excellent property with outstanding amenities. Will definitely stay here again!!!!

I stayed here for a girls trip and we were both extremely impressed with the facility, the staff, the amenities and the location. Would highly recommend it

I stayed here for a girls trip and we were both extremely impressed with the facility, the staff, the amenities and the location. Would highly recommend it

Picnic basket at your door with a light breakfast, wine and cheese from 5-6, cookies and milk at 9. A jeep and driver available upon request.a full sized fridge with water, sparkling water, OJ, seltzer and sodas no fee. The staff, the roof top pool, bar, walking distance(wear comfy shoes) to everywhere . It was azing