Property with charm, character, and cleanliness. Staff were friendly, courteous, and professional. Top notch.

Property with charm, character, and cleanliness. Staff were friendly, courteous, and professional. Top notch.

Also a very historic property beautifully restored.

Also a very historic property beautifully restored.

Uniquely beautiful with incredible staff. Totally fell in love with The Jaffa!

Uniquely beautiful with incredible staff. Totally fell in love with The Jaffa!

Absolutely wonderful. Location, room with ocean view, delicious food and most wonderful staff. The building is a jewel. One of the best places I have stayed.

Absolutely wonderful. Location, room with ocean view, delicious food and most wonderful staff. The building is a jewel. One of the best places I have stayed.

I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!

I have traveled to over 45 countries and this is the best hotel I have ever stayed at. It was just perfect. The staff is truly the best overall staff, with excellent training and management. The hotel manager Ahmed was magnificent, and I would try to hire him if I had a hotel. I’ve never seen a manager was hands on and prepared. He was so kind to us and our family. He thought of everything. The hotel itself is enchanting. It was worth it!

Best in Israel!

Best in Israel!

Stunning property, wonderful location

Stunning property, wonderful location

the location is a bit off beat, beautiful property for sure, service not near top hotels like Ritz or Four Season, not much attention to detail, room is big and nice, the front desk staff is very professional, but

the location is a bit off beat, beautiful property for sure, service not near top hotels like Ritz or Four Season, not much attention to detail, room is big and nice, the front desk staff is very professional, but

From the moment you walk in, you will smell an extremely strong perfume like scent. This scent will be severe on each floor and in your room. I complained that the hotel smells like a “perfume museum” and it’s so strong that one can’t breathe in their room. The staff agreed and moved me to another floor where the scent was less. The next day the housekeeping staff again sprayed all the floors with this scent and it’s not tolerable. The staff stated that this is the hotel signature smell and the property was designed to smell like that. So, if you like overly strong perfume to be sprayed in to the central ventilation system to the point where you can’t breathe and your sinuses will be agitated and so is your central nervous system, stay here. I personally do not want to stay in a hotel where I can’t breathe cause the staff sprays some horrible perfume in the entire hotel. I seriously considered leaving early and moving hotels and losing my prepaid reservation until I was moved to a closed section where staff didn’t spray this god awe full perfume.

From the moment you walk in, you will smell an extremely strong perfume like scent. This scent will be severe on each floor and in your room. I complained that the hotel smells like a “perfume museum” and it’s so strong that one can’t breathe in their room. The staff agreed and moved me to another floor where the scent was less. The next day the housekeeping staff again sprayed all the floors with this scent and it’s not tolerable. The staff stated that this is the hotel signature smell and the property was designed to smell like that. So, if you like overly strong perfume to be sprayed in to the central ventilation system to the point where you can’t breathe and your sinuses will be agitated and so is your central nervous system, stay here. I personally do not want to stay in a hotel where I can’t breathe cause the staff sprays some horrible perfume in the entire hotel. I seriously considered leaving early and moving hotels and losing my prepaid reservation until I was moved to a closed section where staff didn’t spray this god awe full perfume.

Excellent service, updated property in a wonderful area with lots to do. The food at the hotel was very good.

Excellent service, updated property in a wonderful area with lots to do. The food at the hotel was very good.

Staff trying to scam for extra vat , very bad behavior by the reception. I never seen such rude behavior and disrespect for hotel guests!

Worst first experience from a five star hotel I have ever experienced. We took at taxi from Ben Gurion airport during rush hour (over an hour) and the driver didn't know the exact entrance to the hotel (it's not very obvious or well marked). Instead, he dropped us off per our request by a side entrance and a guard. The guard proceeded to yell at the old taxi driver and told us NOT to tip him and that he was a bad driver. He then proceeded NOT to help us with our bags or have someone come out to help us. Just sat back down with a scowling disposition. I've been to Israel multiple times and I know customer service isn't like other parts of the world, but for a hotel of this class and price, my first interaction with the hotel staff should be a little bit better than that. They should take some notes from the Mamila in Jerusalem. Otherwise, the hotel is beautiful, well maintained, clean, and comes with a completely ordinary daily israeli breakfast with mediocre service.

Worst first experience from a five star hotel I have ever experienced. We took at taxi from Ben Gurion airport during rush hour (over an hour) and the driver didn't know the exact entrance to the hotel (it's not very obvious or well marked). Instead, he dropped us off per our request by a side entrance and a guard. The guard proceeded to yell at the old taxi driver and told us NOT to tip him and that he was a bad driver. He then proceeded NOT to help us with our bags or have someone come out to help us. Just sat back down with a scowling disposition. I've been to Israel multiple times and I know customer service isn't like other parts of the world, but for a hotel of this class and price, my first interaction with the hotel staff should be a little bit better than that. They should take some notes from the Mamila in Jerusalem. Otherwise, the hotel is beautiful, well maintained, clean, and comes with a completely ordinary daily israeli breakfast with mediocre service.

Amazing hotel, great service in a fantastic location!

Incredible hotel, amazing architecture, location and food. Service was an absolute joke, not what you'd expect from a 5 star or for the price you pay.

Incredible hotel, amazing architecture, location and food. Service was an absolute joke, not what you'd expect from a 5 star or for the price you pay.

The Jaffa is located in a great area. The service at the restaurant was wonderful. However, room 415 is facing a busy street and the windows are not sealed. Be prepared to hear cars at all hours of the night with loud music blasting. I traveled with my family and we could not sleep until after 2am and the noise started up again at 6am. I informed the front desk so hopefully they have made the effort to seal the windows.

The Jaffa is located in a great area. The service at the restaurant was wonderful. However, room 415 is facing a busy street and the windows are not sealed. Be prepared to hear cars at all hours of the night with loud music blasting. I traveled with my family and we could not sleep until after 2am and the noise started up again at 6am. I informed the front desk so hopefully they have made the effort to seal the windows.

The hotel is beautiful and carries an atmosphere of a historical sight. Though It's terrain is not very large, the design takes full advantage of it's possibilities and advantages, creating beautiful spots and corners. The service was impeccable.

The hotel is beautiful and carries an atmosphere of a historical sight. Though It's terrain is not very large, the design takes full advantage of it's possibilities and advantages, creating beautiful spots and corners. The service was impeccable.

My husband got a sick after eating a sandwich from the hotel poll restaurant and we had to leave a day earlier because of it. Till this point, everything was great - the hotel is beautiful with very high standards and the staff gave us excellent service. From this point it went wrong with a customer service representative i had to chaise to get answers and yelled at me on a phone call that "i am just one of this people that wants to complain on line" after i was asking about something he wrote he will send me by e-mail and he didn't. After getting this disgraceful treatment, we will not return to this hotel ever again.

My husband got a sick after eating a sandwich from the hotel poll restaurant and we had to leave a day earlier because of it. Till this point, everything was great - the hotel is beautiful with very high standards and the staff gave us excellent service. From this point it went wrong with a customer service representative i had to chaise to get answers and yelled at me on a phone call that "i am just one of this people that wants to complain on line" after i was asking about something he wrote he will send me by e-mail and he didn't. After getting this disgraceful treatment, we will not return to this hotel ever again.