The hotel is too old

The hotel is quite old. The property and condition is getting old, especially the bathroom and air condition.

We arrived in early at 1:30pm and checked in our baggage because check in time was 3pm, so we went to the shopping plaza instead, after while we arrived and got our room keycard and went to the room, realise that the it has been use by other people or either the previous person just had a late check out, the housekeeping was not done properly and the previous person left his coffee in the fridge and the toilet was not clean and the shaver and the tower was still there, the worst case is the aircond doesn’t work properly even I set 20’c and the room temperature is still 27’C . I had to borrow a fan from the front desk.

The hotel is quite old. The property and condition is getting old, especially the bathroom and air condition.

We arrived in early at 1:30pm and checked in our baggage because check in time was 3pm, so we went to the shopping plaza instead, after while we arrived and got our room keycard and went to the room, realise that the it has been use by other people or either the previous person just had a late check out, the housekeeping was not done properly and the previous person left his coffee in the fridge and the toilet was not clean and the shaver and the tower was still there, the worst case is the aircond doesn’t work properly even I set 20’c and the room temperature is still 27’C . I had to borrow a fan from the front desk.

This is my 3rd time in APA Karuizawa and l feel like the level has degraded. We were placed in the newly built ward. When booking, it was stated that it was the new ward so I didn't pay much attention to it, but when entering the room I was disappointed with the size of it. The room design and setup was identical to the rooms I got in previous years, but it was smaller and more cramped. The planning of the rooms isn't great - The two twin beds were too big, making walking inside the room barely possible because of the massive other furniture (desk and chair) let alone room for a suitcase. But that I can live with. The main problem for me was the service in the hotel which only seems to cater to the Japanese businessman coming to stay, and not caring much for the rest of the guests from abroad: On the early morning of our first day of stay, the fire alarm went on. It woke me off so I quickly got up to put some clothes on me. The fire alarm went for a few minutes, following by an announcement on the speakers by the staff. It lasted for about a minute and stopped. My wife and I opened the door in panick, ready do go downstairs when we stumbled on our neighbour to the room who happened to be Japanese. I asked her what the announcement said and she said that it said that it is a mistake. That felt to me extremely unprofessional. You have guests from abroad staying in your hotel, and the least you can do is say "sorry, mistake" in English when your fire alarm goes on.

This is my 3rd time in APA Karuizawa and l feel like the level has degraded. We were placed in the newly built ward. When booking, it was stated that it was the new ward so I didn't pay much attention to it, but when entering the room I was disappointed with the size of it. The room design and setup was identical to the rooms I got in previous years, but it was smaller and more cramped. The planning of the rooms isn't great - The two twin beds were too big, making walking inside the room barely possible because of the massive other furniture (desk and chair) let alone room for a suitcase. But that I can live with. The main problem for me was the service in the hotel which only seems to cater to the Japanese businessman coming to stay, and not caring much for the rest of the guests from abroad: On the early morning of our first day of stay, the fire alarm went on. It woke me off so I quickly got up to put some clothes on me. The fire alarm went for a few minutes, following by an announcement on the speakers by the staff. It lasted for about a minute and stopped. My wife and I opened the door in panick, ready do go downstairs when we stumbled on our neighbour to the room who happened to be Japanese. I asked her what the announcement said and she said that it said that it is a mistake. That felt to me extremely unprofessional. You have guests from abroad staying in your hotel, and the least you can do is say "sorry, mistake" in English when your fire alarm goes on.

This hotel is very close to the train station. An easy walk. The room was large, by Japanese standards, and quite comfortable. The restaurant was convenient and tasty.

This hotel is very close to the train station. An easy walk. The room was large, by Japanese standards, and quite comfortable. The restaurant was convenient and tasty.

The property is in a convenient location that is a few minutes walk from the main station, restaurants and shops. Public parking is also a few minutes walk away. The rooms were small but clean. Staff was helpful. Free coffee available in the lobby. It was great for the price.

The property is in a convenient location that is a few minutes walk from the main station, restaurants and shops. Public parking is also a few minutes walk away. The rooms were small but clean. Staff was helpful. Free coffee available in the lobby. It was great for the price.

Very good location, 3 mins walk from the station. Comfort beds Smart TV, can watch YouTube, Netflix... Share by your device

Very good location, 3 mins walk from the station. Comfort beds Smart TV, can watch YouTube, Netflix... Share by your device

When it comes to C/P values, the cost is totally okay.

When it comes to C/P values, the cost is totally okay.

not enough parking space in the hotel, and need to pay to park outside the hotel and need to walk 5 mins to park

not enough parking space in the hotel, and need to pay to park outside the hotel and need to walk 5 mins to park

Very cosy bed and room High ceiling a bit hot Location super good near outlet Good for shopping

Very cosy bed and room High ceiling a bit hot Location super good near outlet Good for shopping

Booked this hotel becos it’s next to the bus and train station. Honestly, this is the only plus point for staying here. The overall experience is disappointing. First time I didn’t sleep well throughout the 3 nights stay due to noises from the movement of cars outside and the bright light coming from the aircon unit control hung on the wall next to the bed. I had feedback to the front desk that the aircon was also noisy and requested for a change of room. The senior male receptionist replied that all the rooms’ aircon units were noisy hence there was no difference. The bed was very soft for my liking and the bedroom space was very tight to accommodate two beds, they were just 1 feet apart. The shower was very tight too. Over the front desk, there was a lack of welcoming smiles from the hotel staff. I’m sure I won’t be returning to this hotel for my next trip to Karuizawa for above reasons.

Booked this hotel becos it’s next to the bus and train station. Honestly, this is the only plus point for staying here. The overall experience is disappointing. First time I didn’t sleep well throughout the 3 nights stay due to noises from the movement of cars outside and the bright light coming from the aircon unit control hung on the wall next to the bed. I had feedback to the front desk that the aircon was also noisy and requested for a change of room. The senior male receptionist replied that all the rooms’ aircon units were noisy hence there was no difference. The bed was very soft for my liking and the bedroom space was very tight to accommodate two beds, they were just 1 feet apart. The shower was very tight too. Over the front desk, there was a lack of welcoming smiles from the hotel staff. I’m sure I won’t be returning to this hotel for my next trip to Karuizawa for above reasons.

Location is convenient as it is next to train station. But as with the APA chain, rooms are pretty small.

Location is convenient as it is next to train station. But as with the APA chain, rooms are pretty small.

It’s near the station and a shopping complex, but that’s about it. I ate the most mediocre Napolitan I’ve ever eaten in my life here.

It’s near the station and a shopping complex, but that’s about it. I ate the most mediocre Napolitan I’ve ever eaten in my life here.

Hotel location near station is the only advantage, other else not worth to mention it.

Hotel location near station is the only advantage, other else not worth to mention it.

Very convenient location especially if you’re not driving. It’s walking distance to the station (5 mins) and the large outlet mall. Only downside is that we were placed on a smoking floor (although we booked non-smoking) and there was quite a strong smell of smoke in the room.

Very convenient location especially if you’re not driving. It’s walking distance to the station (5 mins) and the large outlet mall. Only downside is that we were placed on a smoking floor (although we booked non-smoking) and there was quite a strong smell of smoke in the room.

Best part of this hotel is breakfast don’t miss it. But first time I go to the room have pee smell. Window can open that help. Hotel smaller then other APA hotel but karuizawa view is great. Hotel same side of the road easy to walk form train station.

Best part of this hotel is breakfast don’t miss it. But first time I go to the room have pee smell. Window can open that help. Hotel smaller then other APA hotel but karuizawa view is great. Hotel same side of the road easy to walk form train station.

There’s smelly sewage from the bathroom piping. The faucet is faulty, it’s too loose.