first room we were assigned had a cracked sink and bathroom mirror, also it was on the top floor right under a heating and cooling unit. Very noisy. we took pictures of the sink and mirror and showed to front desk clerk. she apologized and offered another room. this room was on the first floor, when we tried to enter the room we discovered the door lock would in fact not lock. back to the front desk clerk, she apologized and said that was an easy fix and immediately called maintenance. she said it wouldn't take long so went for a walk came back in about 1 hr and the door lock was operating correctly. The bed was harder than we like but we weren't going back to complain about it. this hotel was very convenient for the weekend we had planned and the breakfast was good although because of a soccer team tournament in town seating was in short supply. Would probably stay again but would also do some price shopping.

first room we were assigned had a cracked sink and bathroom mirror, also it was on the top floor right under a heating and cooling unit. Very noisy. we took pictures of the sink and mirror and showed to front desk clerk. she apologized and offered another room. this room was on the first floor, when we tried to enter the room we discovered the door lock would in fact not lock. back to the front desk clerk, she apologized and said that was an easy fix and immediately called maintenance. she said it wouldn't take long so went for a walk came back in about 1 hr and the door lock was operating correctly. The bed was harder than we like but we weren't going back to complain about it. this hotel was very convenient for the weekend we had planned and the breakfast was good although because of a soccer team tournament in town seating was in short supply. Would probably stay again but would also do some price shopping.

Front desk was excellent; room was huge - will stay here again

Front desk was excellent; room was huge - will stay here again

Room was in rough shape. Cracked sink, mirror edges broken off. Toilet had issues. Not worth the $300 per night this time around.

Room was in rough shape. Cracked sink, mirror edges broken off. Toilet had issues. Not worth the $300 per night this time around.

Staff was friendly and helpful. Room exceeded expectations. Plenty of convenient dining and shopping options within walking distance.

Staff was friendly and helpful. Room exceeded expectations. Plenty of convenient dining and shopping options within walking distance.

Everything was amazing! Staff was great, Mountain View was beautiful!

Everything was amazing! Staff was great, Mountain View was beautiful!

I stayed at the Element the night before knee surgery, which was very convenient.

I stayed at the Element the night before knee surgery, which was very convenient.

Hotel was nice and clean. Staff was very nice. Beds were comfortable and room was clean and spacious. Hotel was located around a lot of shopping and restaurants. So convenient to get on and off highway to Aspen. Definitely will go back. Thank you

Hotel was nice and clean. Staff was very nice. Beds were comfortable and room was clean and spacious. Hotel was located around a lot of shopping and restaurants. So convenient to get on and off highway to Aspen. Definitely will go back. Thank you

So the hotel was nice, staff is friendly. We were traveling for our kids ski competition. Be aware that if your room is on the side of the hot tub it may get very loud. It felt like a party going on down there. Our kids needed to go to bed early and they could not get to sleep. I did mention it to the front desk and they went out to talk to them. It got quiet for like 5 minutes and then the music was back on.

So the hotel was nice, staff is friendly. We were traveling for our kids ski competition. Be aware that if your room is on the side of the hot tub it may get very loud. It felt like a party going on down there. Our kids needed to go to bed early and they could not get to sleep. I did mention it to the front desk and they went out to talk to them. It got quiet for like 5 minutes and then the music was back on.

Rooms are newly finished and clean. Front desk staff are all very friendly, helpful, and professional.

The hotel was amazing and the staff were very accommodating.

The hotel was amazing and the staff were very accommodating.

Very clean and accessible to the mountains for skiiing experience. Family friendly accommodation

Very clean and accessible to the mountains for skiiing experience. Family friendly accommodation

Very nice compliments breakfast and happy hour. Rooms are, new, clean, and modern. Great value for reasonable price considering it"s close to Aspen.

Very nice compliments breakfast and happy hour. Rooms are, new, clean, and modern. Great value for reasonable price considering it"s close to Aspen.

Friendly staff. Good complimentary breakfast. Large comfortable room/suite with kitchenette

Friendly staff. Good complimentary breakfast. Large comfortable room/suite with kitchenette

Very nice hotel, a bit on the expensive side though.

element is a very nice hotel. The rooms are not large, but they are super clean with good amenities (fridge, etc.). Very convenient to have the grocery store nearby.

My wife and I booked a room and soon realized it had down pillows which my wife is deathly allergic to. We contacted the front desk staff immediately to see if they had alternatives and we were told they did. The front desk attendant said she would deliver them to the room while we were at dinner. When we arrived back at the room there was one small synthetic pillow for my wife and I to share and a note saying sorry, that is all I could find. The down pillows were still lying on the bed so I removed the pillows and placed them in the hallway so my wife could breathe in the room. The fact that hotels still use down with all the memory foam superior sustainable options blows my mind and the lack of staff training on how to deal with allergy conditions in incredible. For such and expensive place you would expect more. They also ran out of breakfast before my wife and I could eat the next morning. Not sure I would stay there again.

My wife and I booked a room and soon realized it had down pillows which my wife is deathly allergic to. We contacted the front desk staff immediately to see if they had alternatives and we were told they did. The front desk attendant said she would deliver them to the room while we were at dinner. When we arrived back at the room there was one small synthetic pillow for my wife and I to share and a note saying sorry, that is all I could find. The down pillows were still lying on the bed so I removed the pillows and placed them in the hallway so my wife could breathe in the room. The fact that hotels still use down with all the memory foam superior sustainable options blows my mind and the lack of staff training on how to deal with allergy conditions in incredible. For such and expensive place you would expect more. They also ran out of breakfast before my wife and I could eat the next morning. Not sure I would stay there again.

Very clean. I found the layout confusing and some what sterile. Very Dog friendly. Great Breakfast. Confusion re paying. Website said pay at hotel. Hotel said booking from outside company. Appeared to be a lot more expensive booking through Hotels .com Seems to now be a marriot Bonvoy rather than Weston Element.

Very clean. I found the layout confusing and some what sterile. Very Dog friendly. Great Breakfast. Confusion re paying. Website said pay at hotel. Hotel said booking from outside company. Appeared to be a lot more expensive booking through Hotels .com Seems to now be a marriot Bonvoy rather than Weston Element.

There were bedbugs in my bed...I was bit in four places and have welts to show for it. Disappointed because my previous stay was wonderful and now I am concerned about staying there again