Everything was great about this place

Excellent experience from the minute we checked in to the minute we checked out.

Excellent experience from the minute we checked in to the minute we checked out.

Perfect location. Clean nice walk able area. I would give 5 stars except I felt the concierge was not helpful. I asked for taxi from airport before arriving and they gave huge inflated price and wanted a bank transfer. Taxis and Uber very easy and cheap there. Also when I wanted to do a tourist Cholula day trip they made it hard and said not available the day we wanted, but they are available all the time in the park nearby at a huge tourist office. Spa facial was nice massage but not for what we paid and asked for. So that it the only reason no 5 stars. otherwise awesome area, very clean great food. I heard breakfast was included in other guests but since we paid through expedia it was not included for us, so keep that in mind if it is important.

Perfect location. Clean nice walk able area. I would give 5 stars except I felt the concierge was not helpful. I asked for taxi from airport before arriving and they gave huge inflated price and wanted a bank transfer. Taxis and Uber very easy and cheap there. Also when I wanted to do a tourist Cholula day trip they made it hard and said not available the day we wanted, but they are available all the time in the park nearby at a huge tourist office. Spa facial was nice massage but not for what we paid and asked for. So that it the only reason no 5 stars. otherwise awesome area, very clean great food. I heard breakfast was included in other guests but since we paid through expedia it was not included for us, so keep that in mind if it is important.

Very nice hotel in Puebla s Centro Histórico

Very nice hotel in Puebla s Centro Histórico

Being so close to the historic places

Being so close to the historic places

Really nice.

Really nice.

Very nice place and friendly

Very nice place and friendly

The staff is very attentive and offered suggestions for tours. They also offered 5 different scent aromas that all smelled so good! We chose all five, one for each night. The Spa is great too and a must, very relaxing! The views from the pool are beautiful and their restaurants are so pretty!

The staff is very attentive and offered suggestions for tours. They also offered 5 different scent aromas that all smelled so good! We chose all five, one for each night. The Spa is great too and a must, very relaxing! The views from the pool are beautiful and their restaurants are so pretty!

I would give it a 12/10 or a six star rating if I can! Absolutely wonderful service, great location and fantastic facility. This is my first trip to Puebla and my stay at this hotel makes my tourist experience even better. Also highly recommend the spa as well.

I would give it a 12/10 or a six star rating if I can! Absolutely wonderful service, great location and fantastic facility. This is my first trip to Puebla and my stay at this hotel makes my tourist experience even better. Also highly recommend the spa as well.

The hotel is in an excellent location. In Puebla there are two hotels in this category; this one and the bayan tree. The hotel despite being at minimum occupancy did not respect their deal with expedia (hotels.ca) along with my status in regards to an up grade. They only leave one bottle of water in the room - I understand they want to make money but why not leave more bottles and say they are extra and not leave the fridge empty and have to keep talking every time you want a bottle. The first room the air conditioning broke down and we were moved to another room. There is no thermostat so the air works all the time. The food was good. Comparing it with the other hotel of the same category I think I would go for the other one in the next visit. The spa therapists are excellent. The spa facilities lack some updating.

The hotel is in an excellent location. In Puebla there are two hotels in this category; this one and the bayan tree. The hotel despite being at minimum occupancy did not respect their deal with expedia (hotels.ca) along with my status in regards to an up grade. They only leave one bottle of water in the room - I understand they want to make money but why not leave more bottles and say they are extra and not leave the fridge empty and have to keep talking every time you want a bottle. The first room the air conditioning broke down and we were moved to another room. There is no thermostat so the air works all the time. The food was good. Comparing it with the other hotel of the same category I think I would go for the other one in the next visit. The spa therapists are excellent. The spa facilities lack some updating.

Great messages and different types

Great messages and different types

I love this place

I love this place

This is beautiful hotel with very professional and helpful staff. Close to the main square(10min walk). Breakfast and lunch were delicious and wonderful presentation. Will definitely stay here again!

This is beautiful hotel with very professional and helpful staff. Close to the main square(10min walk). Breakfast and lunch were delicious and wonderful presentation. Will definitely stay here again!

Excellent

Ok

Ok

I almost don't want to write a review because I enjoyed the pool and spa so much that I don't want the rest of you to come and spoil it for me. But really, the place is fantastic and don't miss a hot stone massage. Only tip: if you're sensitive to white noise don't take room 42. I didn't bother changing but hotel staff showed me other rooms that very perfectly silent. 42 is one of the nicest rooms though, so choose that if such things don't bother you.

I almost don't want to write a review because I enjoyed the pool and spa so much that I don't want the rest of you to come and spoil it for me. But really, the place is fantastic and don't miss a hot stone massage. Only tip: if you're sensitive to white noise don't take room 42. I didn't bother changing but hotel staff showed me other rooms that very perfectly silent. 42 is one of the nicest rooms though, so choose that if such things don't bother you.

Only gave 1 small bottle of water per day per room . They charge extra for coffee refills which was served in a small cup. Overall it was a very nice hotel, with wonderful staff and very clean.

Only gave 1 small bottle of water per day per room . They charge extra for coffee refills which was served in a small cup. Overall it was a very nice hotel, with wonderful staff and very clean.