Excellent hotel I great location.

Excellent hotel I great location.

Very nice high end hotel with very good breakfast

Very nice high end hotel with very good breakfast

The staff was absolutely amazing. The hotel and restaurant was exceptional. The laundry service was unfortunate; they provided me the incorrect laundry box (a male guests intimate items) and mine (intimate items) was given to someone else. After I informed reception of this, they immediately sent someone to my room and within 30 minutes, I had my items. So, quick assistance that was resolved.

The staff was absolutely amazing. The hotel and restaurant was exceptional. The laundry service was unfortunate; they provided me the incorrect laundry box (a male guests intimate items) and mine (intimate items) was given to someone else. After I informed reception of this, they immediately sent someone to my room and within 30 minutes, I had my items. So, quick assistance that was resolved.

Beautiful hotel in a slightly less touristy area. Staff was superb in every respect. Concierge was top class going out of good way. Didn’t eat there but assume that was top notch as well. The room was modern, beautiful, clean and elegant.

Beautiful hotel in a slightly less touristy area. Staff was superb in every respect. Concierge was top class going out of good way. Didn’t eat there but assume that was top notch as well. The room was modern, beautiful, clean and elegant.

Excellent stay, highly recommend

Excellent stay, highly recommend

Newer property with impeccable service.

Newer property with impeccable service.

I arrived and my room wasn't ready for the 3PM check-in time, and wasn't ready until about 3:30. The next morning I ordered room service for breakfast, but the room service department was unavailable, so I had to leave my order with the front desk. After about 45mins of not receiving anything, I called the room service department again, to which they advised me that they never received the order. I then called the front desk to report this, and they told me that they had in fact put the order in. So it turned into this whole "he said, she said" ordeal that resulted in me losing an hour of my time. This is a beautiful hotel, but the service is far from what you'd expect from a 5 star hotel. I was pretty disappointed with my stay, and for the price I paid, I regret not staying at one of the more established fine hotels.

I arrived and my room wasn't ready for the 3PM check-in time, and wasn't ready until about 3:30. The next morning I ordered room service for breakfast, but the room service department was unavailable, so I had to leave my order with the front desk. After about 45mins of not receiving anything, I called the room service department again, to which they advised me that they never received the order. I then called the front desk to report this, and they told me that they had in fact put the order in. So it turned into this whole "he said, she said" ordeal that resulted in me losing an hour of my time. This is a beautiful hotel, but the service is far from what you'd expect from a 5 star hotel. I was pretty disappointed with my stay, and for the price I paid, I regret not staying at one of the more established fine hotels.

Booked 2 twin beds, received a king bed instead, but did receive free breakfasts each day, and a late checkout as compensation. Nice hotel.

Booked 2 twin beds, received a king bed instead, but did receive free breakfasts each day, and a late checkout as compensation. Nice hotel.

Amazing!!!

Amazing!!!

This was our first time in Prague and the location of the Hôtel was outstanding. We have traveled all around the world and I have to say The Andaz hotel rates with the best of them.

This was our first time in Prague and the location of the Hôtel was outstanding. We have traveled all around the world and I have to say The Andaz hotel rates with the best of them.

The only problem with this hotel is that the rear of the property abuts the tram line which causes a substantial vibration for the rooms in back. Street cars run 24/7, during peak hours they run every 30 seconds to 2 minutes. If you’re room is in the front the hotel is excellent.

The only problem with this hotel is that the rear of the property abuts the tram line which causes a substantial vibration for the rooms in back. Street cars run 24/7, during peak hours they run every 30 seconds to 2 minutes. If you’re room is in the front the hotel is excellent.

Love this hotel

Love this hotel

I did not like that there was no business Center.

I did not like that there was no business Center.

This is a very unique hotel, the decoration is wonderful. The location is fantastic, just outside of the old town so it is nice and quiet, but in a very walkable location. There is a tram stop outside and only a few minutes walk to central train station. Staff were so helpful.

This is a very unique hotel, the decoration is wonderful. The location is fantastic, just outside of the old town so it is nice and quiet, but in a very walkable location. There is a tram stop outside and only a few minutes walk to central train station. Staff were so helpful.

Really nice hotel, bathroom best part. Really good and memorable shower. Would say worst part is the food, really bad from an American perspective. Weird options, extremely small portions (imagine weird 5 star restaurant), even for room service. Could order like three entrees for one person and would be just enough if you were really hungry from a day of walking and exploring. I just ate elsewhere every meal after trying the food twice. Location very good, comfortable bed, good black out curtains. Only complaints 1) is my room was on the side of the building with the train, it’s a good view, but gets loud very early in the morning. 2) room gets too hot, second leave room air conditioner settings go back to default and gets hot again. Have to immediately set AC second you get back to the room- overnight was also hot in the bed and had to open windows, then train wakes you up at 7am. Maybe just a bad room, you’d think they’d give an Expedia elite member a better room knowing these issues.

Really nice hotel, bathroom best part. Really good and memorable shower. Would say worst part is the food, really bad from an American perspective. Weird options, extremely small portions (imagine weird 5 star restaurant), even for room service. Could order like three entrees for one person and would be just enough if you were really hungry from a day of walking and exploring. I just ate elsewhere every meal after trying the food twice. Location very good, comfortable bed, good black out curtains. Only complaints 1) is my room was on the side of the building with the train, it’s a good view, but gets loud very early in the morning. 2) room gets too hot, second leave room air conditioner settings go back to default and gets hot again. Have to immediately set AC second you get back to the room- overnight was also hot in the bed and had to open windows, then train wakes you up at 7am. Maybe just a bad room, you’d think they’d give an Expedia elite member a better room knowing these issues.

Beautiful hotel and Lobby. Great hotel bar. Room was luxurious if a bit small. Great service and breakfast. Loved the location. Would stay again.

Beautiful hotel and Lobby. Great hotel bar. Room was luxurious if a bit small. Great service and breakfast. Loved the location. Would stay again.