The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...

The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all .. Ok for one night , car parking & location are the good points...

we extended our stay due to itinerary changes, overall experience with that process was great. however, despite upgraded room, some essentials features were not up to par: many non functioning outlets and weird light switch placement. pool ceramic and hallway carpets require make over. only one out four restaurants opened during Ramadan and No Alcohol policy should have been communicated earlier.

we extended our stay due to itinerary changes, overall experience with that process was great. however, despite upgraded room, some essentials features were not up to par: many non functioning outlets and weird light switch placement. pool ceramic and hallway carpets require make over. only one out four restaurants opened during Ramadan and No Alcohol policy should have been communicated earlier.

Unique and charming room that was also very comfortable.

Unique and charming room that was also very comfortable.

It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.

It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.

Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!

Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!

Rooms needed to be renovation property is noce but not maintained

Rooms needed to be renovation property is noce but not maintained

The staff were amazing and super accommodating and helpful. Service was great.

The staff were amazing and super accommodating and helpful. Service was great.

Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.

Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.

Nice pool, Nice breakfast.

Nice pool, Nice breakfast.

The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅

The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅

Great hotel. Very well maintained. Excellent service. I highly recommend it

Great hotel. Very well maintained. Excellent service. I highly recommend it

It was perfect

The stuff ,the food , location and the swimming pool

The room service takes long time to deliver our orders .over all we had a good time there. The stuff of the reception were very kind and helpful. The rooms clean but we had to ask them to clean it every time.

Staffs are friendly, location is good, but the room is too out of day, it looks like 4 star hotel.

Staffs are friendly, location is good, but the room is too out of day, it looks like 4 star hotel.

I can start by saying this stay had a good value for money. My experience was actually brief (one night) so I can barely judge my room and the basic services. The hotel has a really good design which I liked a lot. The room was tidy, clean and spacious. With a nice balcony, which has a really nice view all day (and even better at night). So overall the check in was seamless, pretty basic for a 5-stars hotel. So was the breakfast nothing too fancy but very good. So overall I can say it was satisfying.

I can start by saying this stay had a good value for money. My experience was actually brief (one night) so I can barely judge my room and the basic services. The hotel has a really good design which I liked a lot. The room was tidy, clean and spacious. With a nice balcony, which has a really nice view all day (and even better at night). So overall the check in was seamless, pretty basic for a 5-stars hotel. So was the breakfast nothing too fancy but very good. So overall I can say it was satisfying.

Nicely located and the ambiance was pleasant. The pool was luxurious. The manager of the hotel went out of his way to make sure everything was up to the standard promised.

This hotel has probably the best location! Next door to a shopping centre, minutes from Old Medina (by taxi) and very convenient and safe. Hotels amenities were great. Staff were very friendly. The front desk manager who's name I forgot was very kind and helpful. We were on the second floor above the restaurant so every morning we could hear the chairs being moved around. On the date of departure is where our stay went from excellent to poor. I wanted to go to the airport to pick up my rental and for some reason the only option to go is to take the hotel referred company for 250 dirhams which I figured was a scam. When I asked twice about the price the girl at front desk and the bell boy was giving me attitude that he was going to cancel his friend. Than after 5 minutes of standing around the bell boy recommended a random person who was standing at the front door to take me to the airport in a very old dirty vehicle. He still took the 250 Dirhams from me and dropped me off (15 - 20 minute ride max!). The guys was nice but I don't think the bell boy and front desk staff should have scammed me like that as its not the right thing to do. Overall its a beautiful property with amazing amenities and I would stay here again! DO NOT ask front desk or bell boy for any rides as they will take their commission cuts and over charge you!

The hotel is in an excellent location. Its clean and comfy. My only criticism is it needs coffee in the rooms!