The best thing about the property os the concerage who went above and beyond to help us

The best thing about the property os the concerage who went above and beyond to help us

Room service was great and I really liked being able to send a text for other services. Don't waste money on the Prestige Lounge - the food is is nothing spectacular. My 'city view' was pretty much limited to Treasure Island and the Venitian building.

Room service was great and I really liked being able to send a text for other services. Don't waste money on the Prestige Lounge - the food is is nothing spectacular. My 'city view' was pretty much limited to Treasure Island and the Venitian building.

It seems lately that hotels and restaurants are typically understaffed, or simply undertraining their staff, resulting in unsatisfactory service levels and significantly increased wait times. My recent stay at the Palazzo was no exception. I had a club level representative promise to assist with a dinner reservation, but never heard from them again. I called for room service one day and got a recording there would be a wait of at least 10 minutes JUST TO ORDER! When I finally reached someone, I was told it would take 90 minutes to receive a turkey wrap. This was repeated on my last day as well. 90 minutes for a chicken sandwich. I find this unacceptable.

It seems lately that hotels and restaurants are typically understaffed, or simply undertraining their staff, resulting in unsatisfactory service levels and significantly increased wait times. My recent stay at the Palazzo was no exception. I had a club level representative promise to assist with a dinner reservation, but never heard from them again. I called for room service one day and got a recording there would be a wait of at least 10 minutes JUST TO ORDER! When I finally reached someone, I was told it would take 90 minutes to receive a turkey wrap. This was repeated on my last day as well. 90 minutes for a chicken sandwich. I find this unacceptable.

The suite was huge but starting to feel a little dated in style. No place for ladies to put their feet in the shower to shave. Why does no one have this? We had a club level king without an upgraded view which meant we basically had the ice machine in our bedroom. That was very annoying to pay club prices and still have to deal with that. The club area was nice with strong drinks at happy hour and a nice breakfast with attentive staff. Club level was necessary because there are no coffee machines in the rooms and the line for Starbucks was insane. The room is too large to not have a coffee maker honestly. We also had to call for our room to have service, which also felt cheap. At that level, the rooms should be attended to daily unless there’s a privacy sign on the door.

The suite was huge but starting to feel a little dated in style. No place for ladies to put their feet in the shower to shave. Why does no one have this? We had a club level king without an upgraded view which meant we basically had the ice machine in our bedroom. That was very annoying to pay club prices and still have to deal with that. The club area was nice with strong drinks at happy hour and a nice breakfast with attentive staff. Club level was necessary because there are no coffee machines in the rooms and the line for Starbucks was insane. The room is too large to not have a coffee maker honestly. We also had to call for our room to have service, which also felt cheap. At that level, the rooms should be attended to daily unless there’s a privacy sign on the door.

Certainly not worth the high price they charge. Our reception was awful. The evening dinner food selection needs to be totally improved, they rely on pork bacon for most offerings. Space is many times limited. Find another VIP club please.

Certainly not worth the high price they charge. Our reception was awful. The evening dinner food selection needs to be totally improved, they rely on pork bacon for most offerings. Space is many times limited. Find another VIP club please.

Grand hotel, beautiful and clean. Rooms are large, bed is comfortable, bathroom is huge and clean. They charge for parking (even self). We had the premium club lounge and it was kind of disappointing and I will skip that. The breakfast is worse than what you get at holiday inn express, evening snacks are even worse. The staff at lounge is great, with Banchi being particularly wholesome ! The best part about lounge is the private check in, check out but that's not enough to justify the price. The washroom toiletries could be way better than what they provide, we didn't even get a refill on our second day.

Grand hotel, beautiful and clean. Rooms are large, bed is comfortable, bathroom is huge and clean. They charge for parking (even self). We had the premium club lounge and it was kind of disappointing and I will skip that. The breakfast is worse than what you get at holiday inn express, evening snacks are even worse. The staff at lounge is great, with Banchi being particularly wholesome ! The best part about lounge is the private check in, check out but that's not enough to justify the price. The washroom toiletries could be way better than what they provide, we didn't even get a refill on our second day.

Jesus was Amazing at the front desk!! We may come back to stay just because of him!! Great great customer service!!

Jesus was Amazing at the front desk!! We may come back to stay just because of him!! Great great customer service!!

The Palazzo Prestige Club Lounge is my go to whenever I visit Las Vegas in the future. The staff of the hotel are very accommodating, the rooms are large and inviting and the loung itself is a huge plus. Breakfast and happy hour are served every day along with an open bar. The view from the lounge over the strip is spectacular. It is so nice to end the day enjoying the view and a drink from the lounge.

The Palazzo Prestige Club Lounge is my go to whenever I visit Las Vegas in the future. The staff of the hotel are very accommodating, the rooms are large and inviting and the loung itself is a huge plus. Breakfast and happy hour are served every day along with an open bar. The view from the lounge over the strip is spectacular. It is so nice to end the day enjoying the view and a drink from the lounge.

Great location and amenities

Great location and amenities

Overall, the stay was decent. Check in was a bit confusing and we weren't offered any water or prosecco at check in. Room cleanliness was "ok" - shower could have been cleaner.

Overall, the stay was decent. Check in was a bit confusing and we weren't offered any water or prosecco at check in. Room cleanliness was "ok" - shower could have been cleaner.

Prestige club is not worth the extra money. Food is mediocre and very limited hours. Amount of money you are waisting is ridiculous. Breakfast is joke. Don’t do it.

Prestige club is not worth the extra money. Food is mediocre and very limited hours. Amount of money you are waisting is ridiculous. Breakfast is joke. Don’t do it.

Great place to stay. The facility is nice and very clean. It is also very safe

Great place to stay. The facility is nice and very clean. It is also very safe

We checked in late however the experience for a 5 Star was lack lustre. This hotel is not a 5 star property compared to Wynn/Encore Upon check in we were told we had to pick up our complimentary bottle at a store boutique,

We checked in late however the experience for a 5 Star was lack lustre. This hotel is not a 5 star property compared to Wynn/Encore Upon check in we were told we had to pick up our complimentary bottle at a store boutique,

Seemless check in and out. Superior rooms and clean. Great views. Friendly staff.

My friends and I have stayed at the Palazzo every year for a few years now. We stay on the Prestige level and enjoy the Prestige lounge. Michelle and Arthur were fabulous taking care of us this trip!

Whenever we are in Las Vegas we always stay at the Palazzo Hotel. We like it because the hotel is not so big that you can get lost! That's important for Seniors! It's a beautiful hotel; rooms are immaculate & spacious, food is excellent, top-notch service and so close to everything!

My friends and I have stayed at the Palazzo every year for a few years now. We stay on the Prestige level and enjoy the Prestige lounge. Michelle and Arthur were fabulous taking care of us this trip!

Whenever we are in Las Vegas we always stay at the Palazzo Hotel. We like it because the hotel is not so big that you can get lost! That's important for Seniors! It's a beautiful hotel; rooms are immaculate & spacious, food is excellent, top-notch service and so close to everything!

Nice decor, excellent staff, prestige club was great with tasty food and top shelf cocktails