Desperately needs updating

The room quality and condition was pretty. House keeping was very poor. The room had strange smell. There were no towels in the bath, I had to request twice to get towels. still no hand towels were delivered. I requested the house keeping staff regarding missing hand towels. He said, he did not do the cleaning, therefore he was not responsible. Otherwise hotel condition is good. decent choice at breakfast. Evening at sky bar was enjoyable, although the music was too loud and the lighting was more suitable for a night club, not a lounge.

The room quality and condition was pretty. House keeping was very poor. The room had strange smell. There were no towels in the bath, I had to request twice to get towels. still no hand towels were delivered. I requested the house keeping staff regarding missing hand towels. He said, he did not do the cleaning, therefore he was not responsible. Otherwise hotel condition is good. decent choice at breakfast. Evening at sky bar was enjoyable, although the music was too loud and the lighting was more suitable for a night club, not a lounge.

Good location and OK service in a tired and less than clean hotel. Helpful mainly for its proximity to the Jehangir Hospital. If this is not important to you, there are much better options nearby.

Good location and OK service in a tired and less than clean hotel. Helpful mainly for its proximity to the Jehangir Hospital. If this is not important to you, there are much better options nearby.

Comfortable stay

Comfortable stay

If you booking this to swim cause it's hot then it's not the right hotel. The pool is design in a way that u can't even swim in length or breadth of the pool. Water issues with staff calling to inform that water will be off from 1pm till 4pm. On the other hand, polite staff during breakfast buffet and even at the reception.

If you booking this to swim cause it's hot then it's not the right hotel. The pool is design in a way that u can't even swim in length or breadth of the pool. Water issues with staff calling to inform that water will be off from 1pm till 4pm. On the other hand, polite staff during breakfast buffet and even at the reception.

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

The hotel was in a great location, close to attractions and train services. Two standout staff members, Harpreet in the valet service and Pratik Kadam in the level 8 lounge, provided exceptional customer service. When booking my stay I was advised that my Total would be one price however upon checking in was advised a different price due to additional taxes. The stay at the hotel overall was comfortable, although when asking the staff to change the bedsheets, this was met with dismay. The sheets weren't changed and instead were reversed. I noticed this due to a distinct mark on the sheets, which is why I had originally asked for the sheets to be changed. Breakfast was great, providing you got there before 08:30hrs as after the food quality diminished and the area became crowded. The facilities at the hotel itself were also lacking, the pool was a lot smaller than expected, the wooden decking un even and sunken. The sun loungers were dirty. Not what is expected from a hotel with a 4.5/5 rating. Visiting the onsite spa, booking through the website did not work, however the rooms were clean and the masseuses were friendly. I had utilised room service as well as the snacks within the room towards the start of my stay. The reception desk had informed me that my bill was more than it should be due to taxes. Upon checking out, I was told I had been over charged. A card refund was not possible and instead received a cash return in Indian rupees. I would not rush back.

Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint . Was disappointed with the hotel on the whole

Property is in desperate need of a refurbishment. The whole place needs a fresh coat of paint . Was disappointed with the hotel on the whole

Hotel's location is very easy to reach and the best part is the food quality is too good.

Hotel's location is very easy to reach and the best part is the food quality is too good.

We booked the place for 9 days and had to ask 5 times to get a refrigerator that is so basic. The first four requests were ignored because there was a wedding they were busy with and we were polite in our requests. We finally got it when we yelled. That works here! Basically, to service the wedding folks, they removed stuff from our room, including the safe.

We booked the place for 9 days and had to ask 5 times to get a refrigerator that is so basic. The first four requests were ignored because there was a wedding they were busy with and we were polite in our requests. We finally got it when we yelled. That works here! Basically, to service the wedding folks, they removed stuff from our room, including the safe.

We were able to get Uber to the airport at 3am without any problems.

We were able to get Uber to the airport at 3am without any problems.

The place is centrally located.

The place is centrally located.

no towel served in the room unless giving a call. not refilling shower gel. counter services is less than expectation, no body comes out while many people queuing.

no towel served in the room unless giving a call. not refilling shower gel. counter services is less than expectation, no body comes out while many people queuing.

Clean property, good location. Having stayed here multiple times, they have improved their food variety and quality.

Check-in time of 3pm is cheating and contacting hotel on phone is neigh impossible

Check-in time of 3pm is cheating and contacting hotel on phone is neigh impossible

food quality was bad

food quality was bad

Good service, helpful staff

Staff were courteous, ready to lend a hand, food selection and quality was high standards

Staff were courteous, ready to lend a hand, food selection and quality was high standards

Comfortable stay, clean property, helpful staff