This is an outstanding boutique hotel in the heart of Polanco which is a nice upscale neighborhood. The property is a very elegant old mansion that was converted into a very nice hotel. The breakfast alone which is included is worth the stay. The staff is extremely friendly and helpful. Highly recommended.

This is an outstanding boutique hotel in the heart of Polanco which is a nice upscale neighborhood. The property is a very elegant old mansion that was converted into a very nice hotel. The breakfast alone which is included is worth the stay. The staff is extremely friendly and helpful. Highly recommended.

If you ask me, the best in this hotel is hospitality. Not only staff, but also customers .

If you ask me, the best in this hotel is hospitality. Not only staff, but also customers .

My go to place to stay in Mexico. Centrally located in the middle of everything I like in Polanco

My go to place to stay in Mexico. Centrally located in the middle of everything I like in Polanco

Wonderful, wonderful small boutique hotel. Really love it!!!!

Wonderful, wonderful small boutique hotel. Really love it!!!!

Beautiful property. Location was wonderful and safe. Breakfast was great and they will also make you a customized breakfast if you like. The staff was so friendly. The rooms were spacious and the decor was great. This is the best hotel I have ever stayed at! Will definitely recommend this place to friends and family.

Beautiful property. Location was wonderful and safe. Breakfast was great and they will also make you a customized breakfast if you like. The staff was so friendly. The rooms were spacious and the decor was great. This is the best hotel I have ever stayed at! Will definitely recommend this place to friends and family.

Very boutique place with unique character

Very boutique place with unique character

Delightful

Delightful

This was my second time at Pugseal. It is my absolute favorite place to stay in Mexico City. Gorgeous hotel, delicious breakfast, wonderful smelling eco products and such friendly staff. Special shout out to Giovanna, Enyar and Israel! They helped me organize a work meeting and I booked a massage that was also top notch. Can’t wait to come back!

This was my second time at Pugseal. It is my absolute favorite place to stay in Mexico City. Gorgeous hotel, delicious breakfast, wonderful smelling eco products and such friendly staff. Special shout out to Giovanna, Enyar and Israel! They helped me organize a work meeting and I booked a massage that was also top notch. Can’t wait to come back!

Great property and high level service. Upgraded room was offered on arrival.

Great property and high level service. Upgraded room was offered on arrival.

For over 200 dollars a night (I guess it was an amazing deal) my daughter and I got to stay in a room without a window, the only natural light source was from a glass door, which opened to the staircase, where everyone walked all the time. My mom got the same room set up. In my room electrical circuits were messed up (room 14) and I could only use an outlet to charge my phone when the main lights were on. The pillows were AWFUL. I could not use any of them and had to make my own pillow out of a bathrobe, stuffing it inside a pillow case. The only real "amenity" in this place is their "gourmet breakfast" which really is an overrated selection of the same basic food: eggs and beans, prepared in an OK manner. Places outside of the hotel had AMAZING breakfast. The smell of the entrance way and in the cafeteria is of some kind of cleaning substance, very strong and overpowering. Had I known, I would have rented a B&B for the same price. The area is very nice. I definitely would NOT return to this hotel.

For over 200 dollars a night (I guess it was an amazing deal) my daughter and I got to stay in a room without a window, the only natural light source was from a glass door, which opened to the staircase, where everyone walked all the time. My mom got the same room set up. In my room electrical circuits were messed up (room 14) and I could only use an outlet to charge my phone when the main lights were on. The pillows were AWFUL. I could not use any of them and had to make my own pillow out of a bathrobe, stuffing it inside a pillow case. The only real "amenity" in this place is their "gourmet breakfast" which really is an overrated selection of the same basic food: eggs and beans, prepared in an OK manner. Places outside of the hotel had AMAZING breakfast. The smell of the entrance way and in the cafeteria is of some kind of cleaning substance, very strong and overpowering. Had I known, I would have rented a B&B for the same price. The area is very nice. I definitely would NOT return to this hotel.

Overall it’s a very pretty property with very accommodating and friendly staff. There were several cons though: 1. They had this very perfumey smell throughout the hotel and if you are sensitive to smells, this maybe an issue for you. 2. Some rooms do not have windows that face outdoors, instead they face into the hotel stairs. 3. Breakfast and coffee is included but it’s just decent. If you really want amazing breakfast I would go out to the local restaurants. Overall the staff are wonderful but I wish I knew the above before I booked.

Overall it’s a very pretty property with very accommodating and friendly staff. There were several cons though: 1. They had this very perfumey smell throughout the hotel and if you are sensitive to smells, this maybe an issue for you. 2. Some rooms do not have windows that face outdoors, instead they face into the hotel stairs. 3. Breakfast and coffee is included but it’s just decent. If you really want amazing breakfast I would go out to the local restaurants. Overall the staff are wonderful but I wish I knew the above before I booked.

Staff at the hotel was great! Giovanna awesome and super helpful throughout.

Staff at the hotel was great! Giovanna awesome and super helpful throughout.

Loved this hotel so much. Delicious breakfast, cute rooms, amazingly decorated property in a great neighborhood full of shopping and restaurants. The service was amazing and person at the front desk was able to help us with sightseeing and restaurant reservations. We had the best time and I would come back!!!

Loved this hotel so much. Delicious breakfast, cute rooms, amazingly decorated property in a great neighborhood full of shopping and restaurants. The service was amazing and person at the front desk was able to help us with sightseeing and restaurant reservations. We had the best time and I would come back!!!

You don't feel like your are staying at a hotel, you feel like home

Beautiful property, breakfast was outstanding, massages on-site, roof top deck with seating. very friendly and helpful staff. The only negative was no elevator but the property is well maintained and cozy.

m

Our stay was fantastic! The food was really great and the service was amazing. It's on a quiet street very close to one of the main roads in the Polanco neighborhood. Lots of high-end shops and a ton of restaurants nearby. We felt very safe to walk around both during the day and at night. The room was very clean - totally worth every penny.

Our stay was fantastic! The food was really great and the service was amazing. It's on a quiet street very close to one of the main roads in the Polanco neighborhood. Lots of high-end shops and a ton of restaurants nearby. We felt very safe to walk around both during the day and at night. The room was very clean - totally worth every penny.

Fantastic environment and very generous drinks and breakfast included