The evening staff working check in were rude. We were part of a large convention and hotel policy was in conflict with what the convention hotels were supposed to do for the attendees. Kaitlyn was unpleasant and her co-worker equally so. I would not recommend for any convention needs.

Best hotel I’ve stayed in so far! Staff was the friendliest and most helpful will definitely be staying there again!

Not good service from deck because they not giving my king side room is not good

Not good service from deck because they not giving my king side room is not good

As a frequent traveler - I would recommend this hotel

As a frequent traveler - I would recommend this hotel

Overall a great stay! Easy check-in. Easy enough parking for being downtown. Walkable to restaurants. Felt very safe. Very comfortable. Clean. My one and only complaint is the a/c wasn’t working right in our room and it was not getting cold enough. Was hard to sleep since I need cold to sleep.

Parking was hard to find unless you pay alot everyday

Very nice hotel compared to the hotel we stayed at the night before.

Parking was hard to find unless you pay alot everyday

Very nice hotel compared to the hotel we stayed at the night before.

The valet attendants were top notch, insightful about the areas surrounding the hotel and gave us great ideas for our stay! The front desk was nice and courteous in our check in but didn’t interact with them much. The tv in our room kept having issues but they were quick to resolve them.. now as to cleanliness I would not praise. The trim along the bath tub was gross and didn’t look like it had been cleaned in awhile. The flooring in the main room could have used a few additional pushes with the vacuum and the room itself didn’t have the most pleasant of scents. Oh and the bed although felt nice to sit on, absolutely killed my back by the morning.

The valet attendants were top notch, insightful about the areas surrounding the hotel and gave us great ideas for our stay! The front desk was nice and courteous in our check in but didn’t interact with them much. The tv in our room kept having issues but they were quick to resolve them.. now as to cleanliness I would not praise. The trim along the bath tub was gross and didn’t look like it had been cleaned in awhile. The flooring in the main room could have used a few additional pushes with the vacuum and the room itself didn’t have the most pleasant of scents. Oh and the bed although felt nice to sit on, absolutely killed my back by the morning.

We were impressed with how quickly they checked us in. Very helpful at the valet service too!

We were impressed with how quickly they checked us in. Very helpful at the valet service too!

Nice property just off the beaten path.

Nice property just off the beaten path.

Convenient location.

Convenient location.

Loved that there was a parking garage across the street from the hotel. I also loved that we were able to just walk to the concert we attended at the T-mobile Center. Would definitely recommend staying at this hotel.

Loved that there was a parking garage across the street from the hotel. I also loved that we were able to just walk to the concert we attended at the T-mobile Center. Would definitely recommend staying at this hotel.

The lady's at the front desk were really nice and helpful

The lady's at the front desk were really nice and helpful

The bed was absolutely horrible. It would have been softer on the floor. You have to pay for breakfastand parking. Huge money grab. Overpaid for sure.

The bed was absolutely horrible. It would have been softer on the floor. You have to pay for breakfastand parking. Huge money grab. Overpaid for sure.

Robert at the front desk was so amazing! Thank you for the lovely stay

Robert at the front desk was so amazing! Thank you for the lovely stay

This place was an absolute beautiful place to stay and in a great area. The only unfortunate thing was that we had booked a room with a king bed and when given our room key we were in a room with two queens. Which, wasn’t a big deal, but there was a price difference between the king and the queen bed. We had went downstairs just to make sure we were in the right room and told that all of their king rooms had been filled, but then also said they could try and put us somewhere else. Which didn’t make a lot of sense because where else could they put us if all their rooms with king size beds were full? And we said we were okay with being in the room. Whenever we received our receipt through Expedia we were still charged for a king size room. The guest services tried to contact the hotel to see about getting a refund for the difference in price for not being in the King Size room, and no one would contact them back. I’m more than willing to be accommodating in situations like this, but what I don’t appreciate is being charged for a room that I didn’t stay in. Which is really unfortunate because it is a beautiful hotel!

This place was an absolute beautiful place to stay and in a great area. The only unfortunate thing was that we had booked a room with a king bed and when given our room key we were in a room with two queens. Which, wasn’t a big deal, but there was a price difference between the king and the queen bed. We had went downstairs just to make sure we were in the right room and told that all of their king rooms had been filled, but then also said they could try and put us somewhere else. Which didn’t make a lot of sense because where else could they put us if all their rooms with king size beds were full? And we said we were okay with being in the room. Whenever we received our receipt through Expedia we were still charged for a king size room. The guest services tried to contact the hotel to see about getting a refund for the difference in price for not being in the King Size room, and no one would contact them back. I’m more than willing to be accommodating in situations like this, but what I don’t appreciate is being charged for a room that I didn’t stay in. Which is really unfortunate because it is a beautiful hotel!

I would have given 5 stars but the valet parking service wasn’t very organized. I had to tell them 3 times I needed my car and it took about 20 minutes.

I would have given 5 stars but the valet parking service wasn’t very organized. I had to tell them 3 times I needed my car and it took about 20 minutes.

Our stay was fine, but the check-in/check-out process was NOT satisfactory. At check in the line was very long and it took a long time to be assisted. We got there in plenty of time, but we had dinner reservations and missed them because we waited for 30 mins to get checked in. At check out, similar situation.. Although there was no line, there was only one person working and she was on the phone for a very long time. It seems like check in/check out times need to have everyone available to help.