Old and run down

The condition of the property has degraded since our visit last year and yet the price has gone up

The condition of the property has degraded since our visit last year and yet the price has gone up

Everything is excellent

Everything is excellent

Beds and shower towels are terrible

Beds and shower towels are terrible

Good

Good

The room was bigger than expected, clean, confortable. We arrived 4 hours earlier and they took care of our suitcases in the reception. Thank you

Over all the place was nice. We did however wake up to ice and water falling on us from the air conditioning unit that was above the bed 😳 No fault of the hotel - sometimes these things happen when the unit gets iced up - It was just poor timing and actually the location of the air conditioning unit should NEVER be put above a bed - anytime it would fail the bed would get wet 😳

Over all the place was nice. We did however wake up to ice and water falling on us from the air conditioning unit that was above the bed 😳 No fault of the hotel - sometimes these things happen when the unit gets iced up - It was just poor timing and actually the location of the air conditioning unit should NEVER be put above a bed - anytime it would fail the bed would get wet 😳

We had a great stay. The room was bright and clean, beds were really comfy, the pool was a bit cool but protected from the wind. The onsite restaurant served delicious Mexican Buffet.

We had a great stay. The room was bright and clean, beds were really comfy, the pool was a bit cool but protected from the wind. The onsite restaurant served delicious Mexican Buffet.

Ok

Ok

We didn't stay. We booked a room weeks in advance. We had a pet. I had a Spanish speaker call over a week before our arrival to inform the hotel that we needed a pet room. (This is a support dog for a 80% Disabled Veteran.) When we arrived, they had no pet friendly rooms and they would not give us a room. The dog weighs 11 pounds, is hairless, danderless, but they would not accommodate. I told the clerk that we had called ahead, and she did not deny it, but just repeated they did not have a pet room, and she could not reach her manager nor do anything about it. Hotels.com tried to contact the hotel many times after the fact to get a refund, but could not reach the manager. Hotels.com finally gave me a refund on my "cancellation," because I rent a lot from them, but it is on my record and that makes me so mad. I did not cancel late. I was denied a room. There is a difference! Not hotel.com's fault, but DO NOT BOOK THIS HOTEL. If there is a problem, there will be no help for you from management. We wasted 5 hours getting a hotel (that would accept a pet) and paid twice as much as our reservation here had been. We go through Saltillo 4 to 6 times a year and will NEVER make a reservation at this hotel again. The manager, if he is not the owner, should be fired.

We didn't stay. We booked a room weeks in advance. We had a pet. I had a Spanish speaker call over a week before our arrival to inform the hotel that we needed a pet room. (This is a support dog for a 80% Disabled Veteran.) When we arrived, they had no pet friendly rooms and they would not give us a room. The dog weighs 11 pounds, is hairless, danderless, but they would not accommodate. I told the clerk that we had called ahead, and she did not deny it, but just repeated they did not have a pet room, and she could not reach her manager nor do anything about it. Hotels.com tried to contact the hotel many times after the fact to get a refund, but could not reach the manager. Hotels.com finally gave me a refund on my "cancellation," because I rent a lot from them, but it is on my record and that makes me so mad. I did not cancel late. I was denied a room. There is a difference! Not hotel.com's fault, but DO NOT BOOK THIS HOTEL. If there is a problem, there will be no help for you from management. We wasted 5 hours getting a hotel (that would accept a pet) and paid twice as much as our reservation here had been. We go through Saltillo 4 to 6 times a year and will NEVER make a reservation at this hotel again. The manager, if he is not the owner, should be fired.

First, it was not a hotel it was a motel. Actually it was what they called in the 50s a motor court. It probably had its heyday in the 50s and has not been upgraded. The refrigerator did not work, I went to the front desk to get ice they had none. The bed was hard, had one flat sheet and what appeared to be the inside part of a bedspread or at least it needed a duvet cover. I was too tired to realize I could have gotten in my car been on my route home and found any number of good hotels. I was so worried about the bed I slept in my clothes. I picked this place because I thought it would be easier to get off of my route and back onto my route.

There was no kitchen utensils,paper products,only 2 bath towels( no small towels) and the bed had not been made. We slept on a mattress cover with the quilted mattress cover over us. Requested some bedding but was told they didn't have any left. After much complaining someone went to another unit and got us a blanket.Very disappointing and annoying!

Staff seemed confused they didn’t clean and the room smelled really bad.

Unit was large but very unclean. Allowed partying outside with loud music all night. Poorly organized property.

I had a confirmed booking with hotels.com and when I arrived at the property they told me they had no rooms available. This was the 2nd time that this happened to me on this same property. At least Hotels.com provided a coupon voucher. But this property will NOT honor your booking, especially if you had a good deal and price for it.

I had a confirmed booking with hotels.com and when I arrived at the property they told me they had no rooms available. This was the 2nd time that this happened to me on this same property. At least Hotels.com provided a coupon voucher. But this property will NOT honor your booking, especially if you had a good deal and price for it.

Bueno

Bueno

Excellent in every way. I highly recommend this place.

Excellent in every way. I highly recommend this place.

It’s ok for the price, we came just for 1 night

It’s ok for the price, we came just for 1 night

Minor flaws but overall a nice place to stay. Very clean and spacious room

Minor flaws but overall a nice place to stay. Very clean and spacious room