Very loud outside of room. The room service didn't come in and clean, didn't replace towels nor take out trash. I was there for several days.

Our stay was absolutely terrible. We were only there to sleep after exploring Dollywood. The curtains in our one room was ripped all to shreds. We didn’t get any washcloths in that room at all. The other room the deadbolt didn’t work and we had to place a chair against the door to feel safe. There was no water pressure in that room. Absolutely would stay away from this hotel.

When we arrived we immediately could tell that the pictures on hotels.com are obviously from a different hotel. We killed five roaches upon entering the room. The tv legs were broken, so it leaned against the wall. the smoke detector constantly beeped until we finally unplugged it. The bathroom door is smaller than the frame so even if its closed you could see in the bathroom. The shower was so small you have to duck down to wash. There are spots on the walls that look like roaches were killed there. There were no towels upon arriving so we had to walk to the front desk because the phone did not work. The mattress felt like apiece of plywood. We would have left but there was no rooms available anywhere else. So many holes in curtains. walls are so thin you can hear everything next door and upstairs.

To say this was the nastiest hotel I have ever stayed in is an understatement. We had roaches and stink bugs, the door was broken, the shower head was literally 4'8" high I'm 5'3" and my husband is 6ft. The bed was like sleeping on plywood. The wifi was sketchy at best, TV was crap. I honestly have nothing good to say about this hotel. You absolutely get what you pay for, the website is totally misleading. People do not stay here, we talked to another couple and they had bedbugs. I told the receptionist that this was one nasty hotel and his response was "I'm not surprised", and I said "I'm pretty sure you are going to have a lot of complaints today" and again his response this time was "well it doesn't matter to me."

While cheap, paying the extra to stay somewhere else may be a better choice. When we arrived to our room, the first thing we noticed was the lock to the door being broken. Beyond that, there was a sizeable stain on the bed spread. Going further in, the bathroom door had no lock and a fairly big cockroach looking at me in it's space. I went to the front and asked to swap rooms. The second room had no bugs, which was at that point, pretty much the condition for staying. The room smelled odd, almost like a cigarette, but we just thought it was the heat being on (it wasn't, the smell stayed for a full week) and the bed was horrendous. The bed sloped off on both the left and the right to where you had to sleep towards the middle to stop yourself from rolling off. The bathroom had black spotting around the baseboards and top of the shower, which looked to be black mold and the shower only had two options for water temperature, ice cold or scalding hot. I would definitely not stay here again.

We knew we were choosing one of the least expensive hotels for $80 but still the condition of the hotel and room were disappointing. Taped up tv remote that didn't work, lights broken or burnt out, a coffee machine with no coffee, no conditioner, no washcloths. Overall it was a place to sleep but didn't feel like a good value.

They did not come in there and clean our room at all the whole week we were there they didn't knock on the door to check see if we need towels or anything they have bugs

The room 313 had a lot of bugs on the wall,i the tube,on the toilet ,on the bed,on the floor.