Under Canvas Greay Smoky Mountains was amazing!

This place calls itself a small luxury hotel. No luxury here. We had a suite - the amenities/furniture on the website are not what you get. No daily housekeeping. Apparently, it's available at the guests' requests, but no-one informed us of that. Room seemed dirty and we even wondered if the sheets were fresh at arrival. The staff is clueless in terms of service. No internet so you have to ask for advice, but most have no knowledge of local area. Restaurant is basic. No eco-water bottles. The drive is 30 mins to the national park and not much to do at the property. It could be wonderful with a caring, knowledgeable staff, internet at least in the common area so that one can plan activities outside of the camp, having a yoga instructor or hiking guide on site, better restaurant offerings. At a minimum, each room should have a map of the national park and a handbook of what is available to do in the Smoky Mountains since there is no internet available. I could go on. Very disappointing.

This place calls itself a small luxury hotel. No luxury here. We had a suite - the amenities/furniture on the website are not what you get. No daily housekeeping. Apparently, it's available at the guests' requests, but no-one informed us of that. Room seemed dirty and we even wondered if the sheets were fresh at arrival. The staff is clueless in terms of service. No internet so you have to ask for advice, but most have no knowledge of local area. Restaurant is basic. No eco-water bottles. The drive is 30 mins to the national park and not much to do at the property. It could be wonderful with a caring, knowledgeable staff, internet at least in the common area so that one can plan activities outside of the camp, having a yoga instructor or hiking guide on site, better restaurant offerings. At a minimum, each room should have a map of the national park and a handbook of what is available to do in the Smoky Mountains since there is no internet available. I could go on. Very disappointing.

The kids had a blast meeting and playing with the other families. It rained a bit, but the tents stayed dry and staff worked hard to dry the outside areas and restart the outdoor fires when weather permitted.

The kids had a blast meeting and playing with the other families. It rained a bit, but the tents stayed dry and staff worked hard to dry the outside areas and restart the outdoor fires when weather permitted.

Tents are too close to each other and to the car path. A lot of noise and light pollution.

Tents are too close to each other and to the car path. A lot of noise and light pollution.

Staffs are very helpful and very nice.

Staffs are very helpful and very nice.

Wonderful staff and the beds were amazing!!!!

Wonderful staff and the beds were amazing!!!!

It was a great place for kids. Was very impressed with the games and fun they had planned for them. The tent was awesome. Love having a fire all night. It was a fun experience.

It was a great place for kids. Was very impressed with the games and fun they had planned for them. The tent was awesome. Love having a fire all night. It was a fun experience.

The team was great . Food was fantastic

The team was great . Food was fantastic

Loved my stay here for our anniversary, it was peaceful and very eco-friendly which was very important to me. We really hope to visit the other locations around the US! We really liked all of the eco friendly products, but I really wish the same would be applied to the clothes they sell (they sell lululemon when they are not eco friendly when there are other US brands that are ir. Wolven).

Loved my stay here for our anniversary, it was peaceful and very eco-friendly which was very important to me. We really hope to visit the other locations around the US! We really liked all of the eco friendly products, but I really wish the same would be applied to the clothes they sell (they sell lululemon when they are not eco friendly when there are other US brands that are ir. Wolven).

Under Canvas was an excellent glamping experience. The property is very well maintained and has all necessities. The interiors in the tents are well planned and made the stay comfortable and peaceful. The shared bathrooms were clean. Staff is sweet and friendly. I would definitely recommend to book this place without any hesitation.

Under Canvas was an excellent glamping experience. The property is very well maintained and has all necessities. The interiors in the tents are well planned and made the stay comfortable and peaceful. The shared bathrooms were clean. Staff is sweet and friendly. I would definitely recommend to book this place without any hesitation.

Staff, service and location were amazing

Staff, service and location were amazing

Great experience! Highly recommend.

Great experience! Highly recommend.

If you are looking for a quiet experience in the woods this is not the place to go. Screaming kids the whole time and staff riding around on loud ATV's constantly. The tents are VERY close together and you can hear everything. Loud as the city until quiet hours start at 10pm. Will never stay here again. Way over priced.

If you are looking for a quiet experience in the woods this is not the place to go. Screaming kids the whole time and staff riding around on loud ATV's constantly. The tents are VERY close together and you can hear everything. Loud as the city until quiet hours start at 10pm. Will never stay here again. Way over priced.

This was the most adorable place to relax and unwind. The food was incredible, and the tent was cozy. There is no wifi, which I was fine with. However, there was a family with two little children, and I could tell they were really struggling without entertainment for the kids.

We had the best time during our trip. This was our first experience with Under Canvas and we loved everything about it! The location is beautiful, dining was wonderful, they are very dog friendly, and we loved the staff! We really enjoyed the ambiance at night...live music, a big open sky, and cozy campfires! We will definitely be back!

Wonderful family and friends environment! Great staff on the property, felt like a small community of friends all weekend.

We had a wonderful stay here with our family. Everything was very clean, activities were fun, and the staff was extremely friendly. I have to also mention that the food while expensive, was very delicious. We will be looking to stay here, or at another Under Canvas, soon.

We had a wonderful stay here with our family. Everything was very clean, activities were fun, and the staff was extremely friendly. I have to also mention that the food while expensive, was very delicious. We will be looking to stay here, or at another Under Canvas, soon.

Great location, friendly staff!

Staff was excellent and it was a pleasure working with them.