Great

Great

My only complaint was is the photos show a swimming pool and a hot tub. This was not the case. These were photos of a sister property, not the actual hotel which I find somewhat aggravating.

Only really big complaint I had was I felt a little deceived. All the photos for the hotel show a swimming pool and hot tub after arriving. I found out that’s it their sister facility. If I would’ve known that, I would’ve stayed at the other facility, other than that it was OK.

Only really big complaint I had was I felt a little deceived. All the photos for the hotel show a swimming pool and hot tub after arriving. I found out that’s it their sister facility. If I would’ve known that, I would’ve stayed at the other facility, other than that it was OK.

Front desk staff very friendly, quick check in

Front desk staff very friendly, quick check in

We had a great time in cripple Creak. Hotel was convenient to most of the activities we were interested in seeing.

We had a great time in cripple Creak. Hotel was convenient to most of the activities we were interested in seeing.

Nice

At first, employees were not too friendly. During checkout, the front desk clerk was great 👍

They have a sliding bathroom door that went off track . When reported they did not fix or offer any assistance. Had to use restroom the whole stay with door stuck open. Very disappointed. Also, a little ways from all other activities

They have a sliding bathroom door that went off track . When reported they did not fix or offer any assistance. Had to use restroom the whole stay with door stuck open. Very disappointed. Also, a little ways from all other activities

Clean property, nice room with a view , nice casinos. Steak bouse has great food

Nice place to stay!

Beautiful area and hotel. The personnel was so very kind. My trip was cut short by a health issue and they were extremely helpful and kind. I highly recommend this property.

Beautiful area and hotel. The personnel was so very kind. My trip was cut short by a health issue and they were extremely helpful and kind. I highly recommend this property.

Bed was comfy and the staff was great. Very clean and nice and quiet!

Rooms were clean, staff were friendly. The bathroom doors were horrible. A sliding door that was stuck, and when closed, it did not provide any privacy. The beds were clean, but like a rock. The pillows were also very hard and uncomfortable. There was no coffee in sight. I suppose they wanted you to go to the restaurant to get coffee, but it was very inconvenient to do so as it is across the street. The rooms were very clean, however. Not a bad place overall, but the typical conveniences you would expect were just not there.

Bed was comfy and the staff was great. Very clean and nice and quiet!

No internet, which meant no A/C, tv, phone or desk phone working. Staff didn’t notify anyone and didn’t seem to care. No services since 10 pm. Checked out in early morning because too stuffy. Room should have been comped.

When we arrived after 4 pm, the computers were down and check in was done manually. Employees were apologetic and doing the best they could. It was then disappointing to learn there were no clean rooms available, so we went to dinner. After dinner we were assigned a room but found it had not been cleaned. Finally, we were put in a clean room but there was no information about the hotel and amenities nor information on the website. When we asked about the location of the pool and spa, we were told it was at the sister property a few blocks away and the spa was not working. We selected this property because it was listed as having an indoor pool and spa and now feel the description on the site was misleading. When this was mentioned to a staff member we got no response.

When we arrived after 4 pm, the computers were down and check in was done manually. Employees were apologetic and doing the best they could. It was then disappointing to learn there were no clean rooms available, so we went to dinner. After dinner we were assigned a room but found it had not been cleaned. Finally, we were put in a clean room but there was no information about the hotel and amenities nor information on the website. When we asked about the location of the pool and spa, we were told it was at the sister property a few blocks away and the spa was not working. We selected this property because it was listed as having an indoor pool and spa and now feel the description on the site was misleading. When this was mentioned to a staff member we got no response.

No internet, which meant no A/C, tv, phone or desk phone working. Staff didn’t notify anyone and didn’t seem to care. No services since 10 pm. Checked out in early morning because too stuffy. Room should have been comped.

We went to Cripple Creek Golden Nugget to celebrate my birthday. The property was ok. Service on the casino floor was sparse. There were few waitresses Wednesday and Thursday. On Friday there were a lot more. When we went to the casino bar, the bartender was talking to a regular and didn't look our way. We finally got her attention by interrupting her conversation. The only dining option was the Salt grass.which is a bit overpriced. Our first night we sat at the bar and had a similar experience to the casino bar whereby the bartender was rude and inattentive unless you were a regular. We waited too long for refills and when our meal arrived we were not given utensils or condiments. When we asked for these items, the bartender gave us and attitude and slammed the dish with the condiments in front of my husband. We went to the Saltgrass.for breakfast and lunch and had a much better experience. The service was fabulous at the tables. We took the shuttle to downtown Cripple Creek and the driver gave us a little tour of the town. It was wonderful. He provided fabulous service.

We went to Cripple Creek Golden Nugget to celebrate my birthday. The property was ok. Service on the casino floor was sparse. There were few waitresses Wednesday and Thursday. On Friday there were a lot more. When we went to the casino bar, the bartender was talking to a regular and didn't look our way. We finally got her attention by interrupting her conversation. The only dining option was the Salt grass.which is a bit overpriced. Our first night we sat at the bar and had a similar experience to the casino bar whereby the bartender was rude and inattentive unless you were a regular. We waited too long for refills and when our meal arrived we were not given utensils or condiments. When we asked for these items, the bartender gave us and attitude and slammed the dish with the condiments in front of my husband. We went to the Saltgrass.for breakfast and lunch and had a much better experience. The service was fabulous at the tables. We took the shuttle to downtown Cripple Creek and the driver gave us a little tour of the town. It was wonderful. He provided fabulous service.

Everything was clean quiet and resrful…everyone was friendly

Everything was clean quiet and resrful…everyone was friendly

enjoying time

It was all good, very quiet, loved the close parking area, Everyone was so very nice.

Did not like the dining options. I love Saltgrass but this was not to the standards i have experienced at Westminster location. And Casino was very small and crowded. Enjoyed the little town but probably will never go back to stay or gamble.

Did not like the dining options. I love Saltgrass but this was not to the standards i have experienced at Westminster location. And Casino was very small and crowded. Enjoyed the little town but probably will never go back to stay or gamble.