Staff shouted at me in front of many guests and diners as they had no experience with expedia pre paid bookings. I was humilliated - Mr Sidaty was genuinely shouting at me that he was going to frogmarch me to ATM while threatening to block me from leaving the hotel in the morning ('you'll see, you'll be late to the airport'). He later conceded but had refused to attempt to read my receipt or to contact the person in charge of pre laid bookings as it was a Sunday and they don't work Sundays... Upon requesting a glass of wine after this crappy experience, and with no other guests eating at this time, Sidaty disappeared into the office and for 15 minutes proceeded to chat with the guard, insisting all the time he was coming. I had to request 4 times to get served. Final straw was that I twice notified of my early departure and was twice told by Mr. Sidaty that a breakfast pack would be ready to go for me in the morning, which unsurprisingly it wasn't.

Staff shouted at me in front of many guests and diners as they had no experience with expedia pre paid bookings. I was humilliated - Mr Sidaty was genuinely shouting at me that he was going to frogmarch me to ATM while threatening to block me from leaving the hotel in the morning ('you'll see, you'll be late to the airport'). He later conceded but had refused to attempt to read my receipt or to contact the person in charge of pre laid bookings as it was a Sunday and they don't work Sundays... Upon requesting a glass of wine after this crappy experience, and with no other guests eating at this time, Sidaty disappeared into the office and for 15 minutes proceeded to chat with the guard, insisting all the time he was coming. I had to request 4 times to get served. Final straw was that I twice notified of my early departure and was twice told by Mr. Sidaty that a breakfast pack would be ready to go for me in the morning, which unsurprisingly it wasn't.

Nice hotel with pleasant atmosphere and friendly staff. Tapas restaurant on top with somewhat uneven quality of food. Not much in the surounding area but taxis a plenty

Nice hotel with pleasant atmosphere and friendly staff. Tapas restaurant on top with somewhat uneven quality of food. Not much in the surounding area but taxis a plenty

This hotel was very convenient, and delighted my experience during my stay in Dakar. The staff was very friendly and ready to help with any need that came up. I will definitively recommend the CasaMara hotel to anyone.

This hotel was very convenient, and delighted my experience during my stay in Dakar. The staff was very friendly and ready to help with any need that came up. I will definitively recommend the CasaMara hotel to anyone.

Incredible service and comfort at a wonderful price. I stayed for 18 days and could not have been happier with this guesthouse - especially with the friendly staff. I'll definitely stay here again on future visits to Dakar.

Incredible service and comfort at a wonderful price. I stayed for 18 days and could not have been happier with this guesthouse - especially with the friendly staff. I'll definitely stay here again on future visits to Dakar.

We prepaid via the app but when checking out, a staff member insisted we had not paid, despite my email and credit card evidence to the contrary. He refused to check their email for confirmation of payment. Things escalated when the owner turned up and turned violent, trying to wrestle us out of the car, yelling and then his mates turned up on masse and stopped our car from leaving. It was very frightening. They refused to listen to us or check their email. When the office lady turned up, the owner agreed to check his email, to discover we were right all along and tried to apologise and we were released. The hotel itself was lovely but this experience was so frightening, I cannot give them any more than the minimum one star. The incident should have happened and could easily been resolved.

We prepaid via the app but when checking out, a staff member insisted we had not paid, despite my email and credit card evidence to the contrary. He refused to check their email for confirmation of payment. Things escalated when the owner turned up and turned violent, trying to wrestle us out of the car, yelling and then his mates turned up on masse and stopped our car from leaving. It was very frightening. They refused to listen to us or check their email. When the office lady turned up, the owner agreed to check his email, to discover we were right all along and tried to apologise and we were released. The hotel itself was lovely but this experience was so frightening, I cannot give them any more than the minimum one star. The incident should have happened and could easily been resolved.

Had a great time. Really loved this hotel. A breath of relief.

Had a great time. Really loved this hotel. A breath of relief.

it was a very good stay

it was a very good stay

Not the best for location, but everything else was great.

Not the best for location, but everything else was great.

Hotel was basic. Not much food for free breakfast. Our toilet did not work had to go entire day and overnight with no toilet. Had to go down to lobby each time. Fixed it the next day. Hotel is two blocks from tram.

Hotel was basic. Not much food for free breakfast. Our toilet did not work had to go entire day and overnight with no toilet. Had to go down to lobby each time. Fixed it the next day. Hotel is two blocks from tram.

The key feature was the low cost and the location which I wanted. Some staff messed-up the records of bills because they deal in cash. The guest house / hotel owner was very positive and helpful. The rooms are neat. The pool is smaller than it looks in the website. Complimentary breakfast has a simple menu but is good. Food (for meals) is not up to the mark. You may plan to have your meals outside. The guest house is located in a quiet neighborhood and is good for family visits at low cost.

The key feature was the low cost and the location which I wanted. Some staff messed-up the records of bills because they deal in cash. The guest house / hotel owner was very positive and helpful. The rooms are neat. The pool is smaller than it looks in the website. Complimentary breakfast has a simple menu but is good. Food (for meals) is not up to the mark. You may plan to have your meals outside. The guest house is located in a quiet neighborhood and is good for family visits at low cost.

This hotel is close to our office, so I'm writing this from a business user perspective. We work in international development, so we don't have large budgets for 5* hotels - we just need somewhere clean, comfortable, with decent internet and, if possible, also serves food. This hotel was excellent on all those points. The staff also really went the extra mile - I didn't have change to buy something from the convenience store opposite (just a large denomination note) - the staff asked me what I wanted, then went out for an hour, got change from someone, bought it for me, and brought everything up to my room. They also got a better price that I'd been offered. Only consideration: I don't speak great French, but enough to get buy. You'll need to be at least at this level - don't expect them to speak great English. But since Senegal is a French speaking country, this really shouldn't be a surprise.

This hotel is close to our office, so I'm writing this from a business user perspective. We work in international development, so we don't have large budgets for 5* hotels - we just need somewhere clean, comfortable, with decent internet and, if possible, also serves food. This hotel was excellent on all those points. The staff also really went the extra mile - I didn't have change to buy something from the convenience store opposite (just a large denomination note) - the staff asked me what I wanted, then went out for an hour, got change from someone, bought it for me, and brought everything up to my room. They also got a better price that I'd been offered. Only consideration: I don't speak great French, but enough to get buy. You'll need to be at least at this level - don't expect them to speak great English. But since Senegal is a French speaking country, this really shouldn't be a surprise.