Very beautiful facility with access to the lake. Spa area is amazing. Bus stop across from the hotel takes you everywhere easily.

Very beautiful facility with access to the lake. Spa area is amazing. Bus stop across from the hotel takes you everywhere easily.

The hotel was beautiful and in a picture perfect spot on Lake Lucerne. The service was perfection. Vanessa welcomed us and helped us learn more about the city so we could orient ourselves. We are so appreciative of their attention to detail to make your stay not just comfortable, but memorable.

The hotel was beautiful and in a picture perfect spot on Lake Lucerne. The service was perfection. Vanessa welcomed us and helped us learn more about the city so we could orient ourselves. We are so appreciative of their attention to detail to make your stay not just comfortable, but memorable.

This hotel was absolutely beautiful. Only 10 minutes from downtown Lucern.

This hotel was absolutely beautiful. Only 10 minutes from downtown Lucern.

The room is very small, the bathroom stinks, All are much too old need renovation urgently

The room is very small, the bathroom stinks, All are much too old need renovation urgently

This is a beautiful property! We were in Switzerland for 10 days and although we were only at this location one night it was hands down the nicest room of the stay. The lake view room was so beautiful. Great location and very convenient for travellers as the bus station is right outside the building.

This is a beautiful property! We were in Switzerland for 10 days and although we were only at this location one night it was hands down the nicest room of the stay. The lake view room was so beautiful. Great location and very convenient for travellers as the bus station is right outside the building.

Nice, quiet room. Great front desk clerk. Room could use more pillows.

Nice, quiet room. Great front desk clerk. Room could use more pillows.

The best view Lucerne has to offer. An excpetional experience for the family. Could not have asked for anything better.

The best view Lucerne has to offer. An excpetional experience for the family. Could not have asked for anything better.

This is a beautiful hotel on the lake, with wonderful, friendly staff. We were upgraded to a room with balcony without asking. One can swim in both the pool and the lake. Extraordinary setting, large, comfortable rooms, excellent breakfast, lovely terrace. We'll return!

This is a beautiful hotel on the lake, with wonderful, friendly staff. We were upgraded to a room with balcony without asking. One can swim in both the pool and the lake. Extraordinary setting, large, comfortable rooms, excellent breakfast, lovely terrace. We'll return!

Excellent. The staff was extremely friendly and helpful. View of Lake Lucerne was wonderful

Excellent. The staff was extremely friendly and helpful. View of Lake Lucerne was wonderful

The hotel wasn’t clean ( too many spiders) I couldn’t stay and had to check out!!. They offered me two other rooms but they were also having the same issue. I contacted the hotel thru Expedia to get my refund but they refused!!! I DON’T RECOMMEND THIS DIRTY HOTEL TO ANYONE!!

The hotel wasn’t clean ( too many spiders) I couldn’t stay and had to check out!!. They offered me two other rooms but they were also having the same issue. I contacted the hotel thru Expedia to get my refund but they refused!!! I DON’T RECOMMEND THIS DIRTY HOTEL TO ANYONE!!

Unbelievably beautiful location on the outskirts of Luzern, only 10-15 minutes away by (free) bus or car. The building is a bit dated but renovated appropriately. Very professional staff. Bus and ferry boat(!) stop right there. Wished we had brought our (gravel) bikes. We only had (good) breakfast once there but delicious (game) dinners at normal prices in very classy interiors within 10 minutes from there at hotel/restaurant Waldegg and restaurant Eichhof.

Unbelievably beautiful location on the outskirts of Luzern, only 10-15 minutes away by (free) bus or car. The building is a bit dated but renovated appropriately. Very professional staff. Bus and ferry boat(!) stop right there. Wished we had brought our (gravel) bikes. We only had (good) breakfast once there but delicious (game) dinners at normal prices in very classy interiors within 10 minutes from there at hotel/restaurant Waldegg and restaurant Eichhof.

The property itself is beautiful! The staff is very friendly! I wish I never had to leave! I’m so in love with Switzerland!

The property itself is beautiful! The staff is very friendly! I wish I never had to leave! I’m so in love with Switzerland!

The staff was patronizing and condescending; no help. The room was hot; the blinds had not been lowered by the cleaning crew so on a hot day with no AC, it was stifling. I had upgraded the room from a basic room but it was in the attic where it would be the hottest. The description says "hill view," which is really up against a hill filled with homes.

I think this hotel might have been taken over by a new owner since we visited years ago. The staff were friendly but seemed a little unsure and the place seems a bit run-down. The view and direct access to the lake are superb but I was disappointed to be asked to pay extra for breakfast, the service at dinner was slow and there is no air conditioning in the rooms which made for a hot night.

Amazing

We had a wonderful stay here for our honeymoon! The staff were amazing, particularly Daan at the restaurant! We would definitely come back and stay again! The area around the hotel is beautiful with vineyards, lakes and gorgeous views of the mountains!

Beautiful area, very nice staff . The room was a little old-fashioned. The food expensive and nothing impressive

Just marvelous, wonderful rooms, beautiful views, great food by the fire.

Just marvelous, wonderful rooms, beautiful views, great food by the fire.

Overall, it was amazing! I was looking forward to fresh air but our balcony neighbors chain smoked all night so that ruined it for us.