I was not expecting the room we were put in based on the photos I saw when booking this hotel. The directions on how to enter and access the room couldn’t have been more confusing and complicated. The room was tiny with a small window and an even smaller bathroom. The bathroom was not clean, the mirror was streaked and there appeared to be mold in the shower. The location is good but there was a lot of noise on the street at night. There are a lot of stairs so it’s not ideal for elderly or if you travel with a lot of bags. I would not recommend this hotel for the price, there are plenty of better options.

I was not expecting the room we were put in based on the photos I saw when booking this hotel. The directions on how to enter and access the room couldn’t have been more confusing and complicated. The room was tiny with a small window and an even smaller bathroom. The bathroom was not clean, the mirror was streaked and there appeared to be mold in the shower. The location is good but there was a lot of noise on the street at night. There are a lot of stairs so it’s not ideal for elderly or if you travel with a lot of bags. I would not recommend this hotel for the price, there are plenty of better options.

The property was much more rundown than expected and very “rustic”. I had expected a concierge and didn’t anticipate so many stairs. If you’re an older patron, when the property is listed as the first floor DONT expect a level entry.

The property was much more rundown than expected and very “rustic”. I had expected a concierge and didn’t anticipate so many stairs. If you’re an older patron, when the property is listed as the first floor DONT expect a level entry.

Really excellent location in an old building. Close to lots of sights. There's 1 window on the bedroom which is large but high up so you can only see the street if you stand on the ledge to see out. Air conditioning is only allowed from June to September but due to hot weather we requested to use it in may which was allowed by the owner. I wasn't aware of this law and I didn't see it on the listing. Maybe missed it but I tried hard to find it afterwards so if it is there it's not obvious.

Really excellent location in an old building. Close to lots of sights. There's 1 window on the bedroom which is large but high up so you can only see the street if you stand on the ledge to see out. Air conditioning is only allowed from June to September but due to hot weather we requested to use it in may which was allowed by the owner. I wasn't aware of this law and I didn't see it on the listing. Maybe missed it but I tried hard to find it afterwards so if it is there it's not obvious.

Very noisy due to proximity to clubs in the area. Spacious and clean. Bed was very old and uncomfortable - mattress needs to be replaced. Overall good experience.

Very noisy due to proximity to clubs in the area. Spacious and clean. Bed was very old and uncomfortable - mattress needs to be replaced. Overall good experience.

There was a lot of shouting from the nearby food and drinks establishments while we were trying to sleep. The windows and walls were not noise-proof. I was tempted to shout back at the women in the street who were calling out their friend’s name in English. We arrived late for the check-in (after 1830 I think) and we had to pay 30 euros in cash. The place itself is full of historic charm and I think it is part of an authentic Florence experience.

There was a lot of shouting from the nearby food and drinks establishments while we were trying to sleep. The windows and walls were not noise-proof. I was tempted to shout back at the women in the street who were calling out their friend’s name in English. We arrived late for the check-in (after 1830 I think) and we had to pay 30 euros in cash. The place itself is full of historic charm and I think it is part of an authentic Florence experience.

Very very loud at night. Amazing location, comfortable beds, not enough bedding or pillows. Felt dirty and cold.

Very very loud at night. Amazing location, comfortable beds, not enough bedding or pillows. Felt dirty and cold.

Thsi propertly is extremply dirty, we went and had showers at out friends hotel because we couldn't have shoer in ours due to mould everywhere. Dust in the room, probabily not vaccumed and mopped in a long time....practically I got there and started cleaning the room first. Do not recommend. The name if fullying people, this place has nothign to do with luxury

Thsi propertly is extremply dirty, we went and had showers at out friends hotel because we couldn't have shoer in ours due to mould everywhere. Dust in the room, probabily not vaccumed and mopped in a long time....practically I got there and started cleaning the room first. Do not recommend. The name if fullying people, this place has nothign to do with luxury

It was not a hotel but a aurb&b. Person only txt and we said the AC was not working. They said we will come tomorrow and look at it.

It was not a hotel but a aurb&b. Person only txt and we said the AC was not working. They said we will come tomorrow and look at it.

Elisa is amazing!!! She took great care of us!!!

Elisa is amazing!!! She took great care of us!!!

What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!

What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!

Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special

Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special

Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise. Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere. When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness. After that, the room is really clean, comfortable and well taken care of... until the night comes. We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it. So the "Luxury" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C. To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse. The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.

Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise. Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere. When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness. After that, the room is really clean, comfortable and well taken care of... until the night comes. We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it. So the "Luxury" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C. To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse. The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.

Great place to stay.Check in a bit fussy but worth it.

Great place to stay.Check in a bit fussy but worth it.

Great place. I stayed there before and was happy to return

Great pleace to stay-super clean and walkable to anywhere. Because it is city center it is noisy outside-but that makes sense.

If you plan to enjoy the city at night this is a great place, with walking distance pubs and people out at night. It is a great location in the city overall. We were in the city for work and had troubles sleeping at night considering the screams and singing at 3am. Ear plugs were DEFINETLY not enough.

If you plan to enjoy the city at night this is a great place, with walking distance pubs and people out at night. It is a great location in the city overall. We were in the city for work and had troubles sleeping at night considering the screams and singing at 3am. Ear plugs were DEFINETLY not enough.

Yes, it is in the city centre, but it is not worth the cost. Firstly, the room was not cleaned to acceptable standards when I accessed the property: the floor had not been vacuumed or mopped, and surfaces were dusty. In addition, the bedding appeared dirty with lots of fluff on it. Furthermore, the mattress was slumping in the middle with no support given during the sleep. In addition, the other residents on floor 2 have been noisy and loud when returning to their rooms at nighttime by slamming doors and talking loudly. Lastly, the room was unbearably noisy at nighttime. At the point of booking, there was no mention on the website that I should have expected any night noises. However, the confirmation email from the reception confirmed to expect some 'night noise' as we are in the centre of Florence. Whilst this can be understandable, it fails to communicate or describe the extent of loud music, screaming, shouting, and loud vehicles throughout the night. I live in the city centre of a city, and I have not experienced anything like this. In addition, this additional email and information were provided after the booking was place, preventing me from cancelling. Furthermore, one would expect rooms to provide some shielding from outside noise, which the windows in the rooms did not provide. As a result, I did not sleep for 2 of the 3 nights. On day 1 of my stay, I had attempted to contact the reception via the number provided 3 times with no success.

Yes, it is in the city centre, but it is not worth the cost. Firstly, the room was not cleaned to acceptable standards when I accessed the property: the floor had not been vacuumed or mopped, and surfaces were dusty. In addition, the bedding appeared dirty with lots of fluff on it. Furthermore, the mattress was slumping in the middle with no support given during the sleep. In addition, the other residents on floor 2 have been noisy and loud when returning to their rooms at nighttime by slamming doors and talking loudly. Lastly, the room was unbearably noisy at nighttime. At the point of booking, there was no mention on the website that I should have expected any night noises. However, the confirmation email from the reception confirmed to expect some 'night noise' as we are in the centre of Florence. Whilst this can be understandable, it fails to communicate or describe the extent of loud music, screaming, shouting, and loud vehicles throughout the night. I live in the city centre of a city, and I have not experienced anything like this. In addition, this additional email and information were provided after the booking was place, preventing me from cancelling. Furthermore, one would expect rooms to provide some shielding from outside noise, which the windows in the rooms did not provide. As a result, I did not sleep for 2 of the 3 nights. On day 1 of my stay, I had attempted to contact the reception via the number provided 3 times with no success.