Was definitely surprised by the size and layout of the room, but I must not have really looked at the online photos! Was super cool & hip! buwas perfect for my 24hr business trip!!

Was definitely surprised by the size and layout of the room, but I must not have really looked at the online photos! Was super cool & hip! buwas perfect for my 24hr business trip!!

A superb experience in the heart of Chicago. Modern amenities and one of the best hotel gyms made the experience absolutely worth it.

A superb experience in the heart of Chicago. Modern amenities and one of the best hotel gyms made the experience absolutely worth it.

Overnight, my room lost power, so I woke up in complete darkness and was unable to turn on any lights. I called the front desk for assistance, and after over 30 minutes without help, I called again. The front desk said someone had come to my door but left because of a “do not disturb” sign. Considering that I had just called for help, I would have expected them to knock?! After the second call, someone finally came and fixed the issue, but by then I was running late to check out. I requested a complimentary late checkout, and the repairman informed me that he would pass along the request. However, I never received confirmation from the front desk, so I had to pack quickly and go down to check out. Front desk was again dismissive and said they never got the request. When I explained my frustration with the power outage and their lack of response, the property manager, Liz, offered me a 25% discount. Since I had booked through Hotels.com, she assured me that she would note this in my reservation, and I could request the discount through Hotels.com. Unfortunately, when I reported to Hotels.com and they reached out to claim the discount, the property denied approving it. ​Because I didn’t get Liz’s full name or ID, they continued to dispute my experience and did not honor the discount. The customer service and follow-through were truly disappointing, and my experience was ultimately dismissed. Do not stay here, this property clearly does not value their guests' experiences.

Overnight, my room lost power, so I woke up in complete darkness and was unable to turn on any lights. I called the front desk for assistance, and after over 30 minutes without help, I called again. The front desk said someone had come to my door but left because of a “do not disturb” sign. Considering that I had just called for help, I would have expected them to knock?! After the second call, someone finally came and fixed the issue, but by then I was running late to check out. I requested a complimentary late checkout, and the repairman informed me that he would pass along the request. However, I never received confirmation from the front desk, so I had to pack quickly and go down to check out. Front desk was again dismissive and said they never got the request. When I explained my frustration with the power outage and their lack of response, the property manager, Liz, offered me a 25% discount. Since I had booked through Hotels.com, she assured me that she would note this in my reservation, and I could request the discount through Hotels.com. Unfortunately, when I reported to Hotels.com and they reached out to claim the discount, the property denied approving it. ​Because I didn’t get Liz’s full name or ID, they continued to dispute my experience and did not honor the discount. The customer service and follow-through were truly disappointing, and my experience was ultimately dismissed. Do not stay here, this property clearly does not value their guests' experiences.

This hotel is BEYOND AMAZING! I’m taking about the price was the BOMB, the check was the BOMB, the location was the BOMB, the staff was the BOMB, the Canteen was the BOMB and the room OMG AMAZING. 10/10 highly recommend! We are coming back!!!

This hotel is BEYOND AMAZING! I’m taking about the price was the BOMB, the check was the BOMB, the location was the BOMB, the staff was the BOMB, the Canteen was the BOMB and the room OMG AMAZING. 10/10 highly recommend! We are coming back!!!

New hotels, great locations. Rooms are small for the prices. No laundry bags, they gave me the trash bag instead.

New hotels, great locations. Rooms are small for the prices. No laundry bags, they gave me the trash bag instead.

I was pleasantly surprised by this hotel. It was compact and efficient for sure, but everything I needed was there. The sleeping was great. The space was quiet and peaceful with sleep mode and lighting control...the works. Also the coffee in the bar area was excellent, with very helpful and friendly staff.

I was pleasantly surprised by this hotel. It was compact and efficient for sure, but everything I needed was there. The sleeping was great. The space was quiet and peaceful with sleep mode and lighting control...the works. Also the coffee in the bar area was excellent, with very helpful and friendly staff.

One of the best hotels I have ben to in a long time: modern, stylish, perfectly organized, awesome staff, free water, .... just perfect!

One of the best hotels I have ben to in a long time: modern, stylish, perfectly organized, awesome staff, free water, .... just perfect!

Very small room if you are used to a normal size room. Very clean, very modern. Only one side of bed was enterable. Had to climb over my wife to use the bathroom in the middle of the night. Bed was super big and comfortable.

Our stay was excellent, perfectly located, extremely friendly staff, comfortable bed, amazing breakfast buffet - best I've had in my years of traveling (and included unlimited cappuccino)

Our stay was excellent, perfectly located, extremely friendly staff, comfortable bed, amazing breakfast buffet - best I've had in my years of traveling (and included unlimited cappuccino)

An absolutely perfect hotel for a short visit to Chicago! Fabulous service, lovely staff at the bar (especially Zeus!) and super comfy beds. I love how you can control the room with an iPad. Gorgeous breakfast. A++++

An absolutely perfect hotel for a short visit to Chicago! Fabulous service, lovely staff at the bar (especially Zeus!) and super comfy beds. I love how you can control the room with an iPad. Gorgeous breakfast. A++++

this hotel was perfect for me and my partner. the hotel is in the perfect location to all the great attractions in Chicago. the hotel is very cool, modern and clean. the rooms are small so if there are two of you don't expect a lot of room. I would definitely book this hotel again. the staff are all amazing. And the price is right!

this hotel was perfect for me and my partner. the hotel is in the perfect location to all the great attractions in Chicago. the hotel is very cool, modern and clean. the rooms are small so if there are two of you don't expect a lot of room. I would definitely book this hotel again. the staff are all amazing. And the price is right!

This is a total scam - it is NOT a 4 star hotel, more like a 1.5 or 2 star at most. They are marketing this as 'DYI" but it is nonsense and a way for the company to save money (which of course does NOT translate into lower prices) - you have to check yourself in, make your own room key, the room is truly a shoebox, literally half the size of a college dorm room, and everything is plastic though they claim to be 'ecofriendly.' to top it all - EVERYTHING, from room lights to the TV to blinds works through an app you have to download. And, the app works poorly, in fact it had no way to turn off the TV! Maybe if you are a phone addicted Gen Z person, this is the place for you. For anyone who actually wants the comfort of staying in a real hotel as opposed to a glorified 21st century hostel, DO NOT STAY HERE! Oh, and by the way the person working at the front desk condescendingly said she would help me with check in if I needed it while she talked with someone on the phone. Should I continue...the valet person smoking in front of the hotel? I could just keep going, you get the idea - this is a scam fronting as some high tech reinvention of a hotel. Total crap. Enjoy.

This is a total scam - it is NOT a 4 star hotel, more like a 1.5 or 2 star at most. They are marketing this as 'DYI" but it is nonsense and a way for the company to save money (which of course does NOT translate into lower prices) - you have to check yourself in, make your own room key, the room is truly a shoebox, literally half the size of a college dorm room, and everything is plastic though they claim to be 'ecofriendly.' to top it all - EVERYTHING, from room lights to the TV to blinds works through an app you have to download. And, the app works poorly, in fact it had no way to turn off the TV! Maybe if you are a phone addicted Gen Z person, this is the place for you. For anyone who actually wants the comfort of staying in a real hotel as opposed to a glorified 21st century hostel, DO NOT STAY HERE! Oh, and by the way the person working at the front desk condescendingly said she would help me with check in if I needed it while she talked with someone on the phone. Should I continue...the valet person smoking in front of the hotel? I could just keep going, you get the idea - this is a scam fronting as some high tech reinvention of a hotel. Total crap. Enjoy.

We recently stayed at this hotel in Chicago, and it was a really nice, refreshing change from traditional hotels. The vibe is very hip, casual, and youthful, which we really liked! However, it may not be for everyone, especially if you're used to more conventional accommodations. Our room was cozy and comfortable, though on the smaller side. We loved the unique features, like the different lighting and mood settings in the room, which added a cool, modern touch. One thing to note, especially for families or friends traveling together, is that the shower is see-through. This may not work for everyone, and I don’t recall this being mentioned when we booked. It’s something to be aware of. Overall, we had a great time and would definitely stay here again when we’re back in Chicago!

We recently stayed at this hotel in Chicago, and it was a really nice, refreshing change from traditional hotels. The vibe is very hip, casual, and youthful, which we really liked! However, it may not be for everyone, especially if you're used to more conventional accommodations. Our room was cozy and comfortable, though on the smaller side. We loved the unique features, like the different lighting and mood settings in the room, which added a cool, modern touch. One thing to note, especially for families or friends traveling together, is that the shower is see-through. This may not work for everyone, and I don’t recall this being mentioned when we booked. It’s something to be aware of. Overall, we had a great time and would definitely stay here again when we’re back in Chicago!

The room was the same as all of the other citizenM hotels, compact but nicely put together. Unfortunately, the AC didn't work at all so the room was hot and stuffy. There was also a lot of noise from the street outside.

Great location, quirky hotel. No space to hang clothes and room small. Great view!

Great location, quirky hotel. No space to hang clothes and room small. Great view!

The room was the same as all of the other citizenM hotels, compact but nicely put together. Unfortunately, the AC didn't work at all so the room was hot and stuffy. There was also a lot of noise from the street outside.

Perfect for short stay solo travel. Clean, well-appointed rooms. Cozy communal living room and bar. iPad charger and handheld shower were broken in the room, but it was fixed within 30 minutes of letting staff know.

Perfect for short stay solo travel. Clean, well-appointed rooms. Cozy communal living room and bar. iPad charger and handheld shower were broken in the room, but it was fixed within 30 minutes of letting staff know.

Funky, boutique hotel, nice for a change, but I prefer a front desk that checks me in and a concierge that calls a taxi instead of doing it all myself. Great location, close to Riverwalk.