Great customer service

Great hotel, will definitely stay there again. Everything is accessible from here. Staff was polite and helpful. Room was nice and they even had plugs for cdn/U.S. breakfast was an added bonus

Great hotel, will definitely stay there again. Everything is accessible from here. Staff was polite and helpful. Room was nice and they even had plugs for cdn/U.S. breakfast was an added bonus

The hotel lift didn’t fit by Wheelchaire in Hotel is very old and Very dilapidated

The hotel lift didn’t fit by Wheelchaire in Hotel is very old and Very dilapidated

great location, off beaten path, but very close to it all

great location, off beaten path, but very close to it all

Wonderful! Rooms immaculate with every amenity, staff over the top with first class service (Darlila and Roberta especially ) breakfast was wonderful with a variety of choices. Location was great we couldn’t be happier with our stay and would highly recommend.

Wonderful! Rooms immaculate with every amenity, staff over the top with first class service (Darlila and Roberta especially ) breakfast was wonderful with a variety of choices. Location was great we couldn’t be happier with our stay and would highly recommend.

Julia and Dahlila - very friendly and fantastic customer service. Hotel is very clean and comfortable. Wonderful location.

Julia and Dahlila - very friendly and fantastic customer service. Hotel is very clean and comfortable. Wonderful location.

Hotel is in an excellent location right near the Spanish steps. Lots of shopping and dining options nearby. Hotel is beautiful but small. The staff is very friendly and helpful.

Great hotel with amazing customer service!!

Hotel is in an excellent location right near the Spanish steps. Lots of shopping and dining options nearby. Hotel is beautiful but small. The staff is very friendly and helpful.

Great hotel with amazing customer service!!

Booked adjoining rooms for our children and us. They said it did not exist any longer. Gave us a room with 3 beds. No privacy.

Booked adjoining rooms for our children and us. They said it did not exist any longer. Gave us a room with 3 beds. No privacy.

The hotel property is not opulent and our room was a bit small and mostly unimpressive. It’s an old building with character (a bird cage elevator in the middle of the stairwell takes you to the lobby) which houses an old European-style hotel. Once you accept these truths, everything about the experience here is great. The location was perfect for a week in Rome. Plenty of restaurants bars shops and people around, and very close to the Spanish steps and other sites. Coming back at night, through the tiny cobblestone streets, was the perfect way to end the day. Lots of people out in the neighborhood so you feel extremely safe. The energy is great. The staff was remarkable and helpful at every turn, from calling cars/taxis for us, to helpful tips about viewing the city. They set up a private car to pick us up at the airport which was great after a long flight. Breakfast room was wonderful and the people working there were cheerful and attentive. Rome was unseasonably hot the week we were there but our room was freezing cold. Because of the prime location, we could use the hotel for breaks throughout the day. The reasons to stay here are the location and helpful staff. The people there are simply great.

The hotel property is not opulent and our room was a bit small and mostly unimpressive. It’s an old building with character (a bird cage elevator in the middle of the stairwell takes you to the lobby) which houses an old European-style hotel. Once you accept these truths, everything about the experience here is great. The location was perfect for a week in Rome. Plenty of restaurants bars shops and people around, and very close to the Spanish steps and other sites. Coming back at night, through the tiny cobblestone streets, was the perfect way to end the day. Lots of people out in the neighborhood so you feel extremely safe. The energy is great. The staff was remarkable and helpful at every turn, from calling cars/taxis for us, to helpful tips about viewing the city. They set up a private car to pick us up at the airport which was great after a long flight. Breakfast room was wonderful and the people working there were cheerful and attentive. Rome was unseasonably hot the week we were there but our room was freezing cold. Because of the prime location, we could use the hotel for breaks throughout the day. The reasons to stay here are the location and helpful staff. The people there are simply great.

We were unfortunately caught up in the Crowdstrike airport fiasco, which resulted in my family having to extend our stay in Rome for an extra three nights. We found this hotel on Expedia and decided to book it. However, from the moment we entered our room, it was uncomfortably hot. The hotel does not keep the rooms cool, and even after turning on the AC, the temperature never dropped below 80°F. This was particularly concerning as we had two small children with us. We brought this issue to the attention of the hotel staff, and they informed us that they could provide another room the following day. This was not an acceptable solution for us. When we requested a refund, they refused. We then sought assistance from Expedia, and the hotel falsely claimed that they had offered us a room next door that night. This was untrue. Additionally, the hotel told Expedia that we did not inform them of our departure, despite the desk clerk shaking my hand and acknowledging our departure as we left with all our bags. Essentially, the hotel lied about everything to keep our money, which was not a small amount. We ended up booking another hotel through Expedia on the same day and had to move my family at 10 PM to a different hotel 20 minutes away. The situation was unnecessarily stressful and disappointing. What makes more sense? Move to another hotel 20 minutes away with 2 small children rather than simply moving to a room down the hall? Book at your own risk.

The staff are incredibly friendly and helpful. The front doors lock at 9pm, requiring a code to enter, which made me feel very safe! 24/7 front desk!

We were unfortunately caught up in the Crowdstrike airport fiasco, which resulted in my family having to extend our stay in Rome for an extra three nights. We found this hotel on Expedia and decided to book it. However, from the moment we entered our room, it was uncomfortably hot. The hotel does not keep the rooms cool, and even after turning on the AC, the temperature never dropped below 80°F. This was particularly concerning as we had two small children with us. We brought this issue to the attention of the hotel staff, and they informed us that they could provide another room the following day. This was not an acceptable solution for us. When we requested a refund, they refused. We then sought assistance from Expedia, and the hotel falsely claimed that they had offered us a room next door that night. This was untrue. Additionally, the hotel told Expedia that we did not inform them of our departure, despite the desk clerk shaking my hand and acknowledging our departure as we left with all our bags. Essentially, the hotel lied about everything to keep our money, which was not a small amount. We ended up booking another hotel through Expedia on the same day and had to move my family at 10 PM to a different hotel 20 minutes away. The situation was unnecessarily stressful and disappointing. What makes more sense? Move to another hotel 20 minutes away with 2 small children rather than simply moving to a room down the hall? Book at your own risk.

The staff are incredibly friendly and helpful. The front doors lock at 9pm, requiring a code to enter, which made me feel very safe! 24/7 front desk!

Absolutely wonderful, charming and delightful!!! The breakfast, which is provided each morning is a wonderful experience in itself! Everyone was helpful, professional and happy!

Absolutely wonderful, charming and delightful!!! The breakfast, which is provided each morning is a wonderful experience in itself! Everyone was helpful, professional and happy!

Stayed here with my family. It’s a very charming hotel and reminds us of the type of hotel your parents/grandparents would have stayed in in Rome 50+ years ago. The location is incredible and the staff service is very nice. The biggest problem is that the rooms are SO small. The bathroom in the room is up a set of windy stairs and you can’t fully stand up in it. We got used to this and were fine but I would never do more than 1-2 nights here.

Stayed here with my family. It’s a very charming hotel and reminds us of the type of hotel your parents/grandparents would have stayed in in Rome 50+ years ago. The location is incredible and the staff service is very nice. The biggest problem is that the rooms are SO small. The bathroom in the room is up a set of windy stairs and you can’t fully stand up in it. We got used to this and were fine but I would never do more than 1-2 nights here.

Great location, Quaint room. Efficient. Convenient to many Sites !

Great location, Quaint room. Efficient. Convenient to many Sites !

An absolutely charming hotel! I loved everything about this hotel. Great location on a quiet and charming street, yet one block away from the hustle and bustle of Rome. Wonderful staff, very helpful and gave us great recommendations on where to eat and what to see. Dalila went above and beyond making recommendations and getting us transportation to Frascati outside Rome. I highly recommend this hotel and will definitely stay here when I come back to Rome.

An absolutely charming hotel! I loved everything about this hotel. Great location on a quiet and charming street, yet one block away from the hustle and bustle of Rome. Wonderful staff, very helpful and gave us great recommendations on where to eat and what to see. Dalila went above and beyond making recommendations and getting us transportation to Frascati outside Rome. I highly recommend this hotel and will definitely stay here when I come back to Rome.

Friendlynand helpful.staff