The hotel check-in process was great. However, the rooms are dated, the showerhead was inadequate, and the air conditioning was not functioning properly.

Great hotel and great service. Breakfast staff were excellent. One guy in reception needs to work on his smile ☹️

Great hotel and great service. Breakfast staff were excellent. One guy in reception needs to work on his smile ☹️

The heating in the room did not work . It only supplied cold air . The staff tried several times to adjust it with no success .

The heating in the room did not work . It only supplied cold air . The staff tried several times to adjust it with no success .

Tend to stay at this hotel when In Liverpool. Great location, clean & friendly.

Tend to stay at this hotel when In Liverpool. Great location, clean & friendly.

Very good location and good breakfast with decent coffee and good amount of food choices. Rooms are simple but clean. Good gym facilities and welcoming staff. Said has parking for extra fee, but actually just has very few places. Apparently has discount for near by Q-park but only if pre-booked, which isn't on their website so need to ring them before hand.

Very good location and good breakfast with decent coffee and good amount of food choices. Rooms are simple but clean. Good gym facilities and welcoming staff. Said has parking for extra fee, but actually just has very few places. Apparently has discount for near by Q-park but only if pre-booked, which isn't on their website so need to ring them before hand.

Enjoyed the stay although first room wasn't as clean as normal. Reception were very good and this was dealt with. Room was very comfortable. Food was good at breakfast also evening meal. A great location for the city tour of Liverpool. I would not hesitate to stay here again. Staff were very friendly and helpful..

Enjoyed the stay although first room wasn't as clean as normal. Reception were very good and this was dealt with. Room was very comfortable. Food was good at breakfast also evening meal. A great location for the city tour of Liverpool. I would not hesitate to stay here again. Staff were very friendly and helpful..

Excellent hotel in great location. Easy walk from Lime Street Station. Staff very friendly & helpful. Very clean & large spacious room with exceptionally comfortable bed. Wil definitely stay again.

Despite advance messages where I asked about parking the hotel failed to respond at each opportunity. I then arrived only to see that the on site parking was closed so I was really unhappy as I had to park at the John Lewis car park overnight and walk between the two properties. Being someone with mobility health issues didn’t start the stay off well as I was in agony by the time I got to the hotel. I received an email saying about checking in via the app, but contrary to that because I booked through Hotels.com it couldn’t be immediately linked to my Hilton Honors account so I couldn’t get the digital key they told me I could. In the room (627), the bed was amazing and we had a great night sleep but the bathroom facilities were ridiculous. We put the entrance to the shower immediately behind the door??? The shower was positioned in such a way that it was impossible to avoid turning the bathroom floor in to a river, so we had to use all the hand towels to keep it dry, not very eco friendly! The net curtain in the room also had stains on, the glass top on the desk had marks over and the bathroom sink had a load of limescale and green deposits around the overflow hole.

Despite advance messages where I asked about parking the hotel failed to respond at each opportunity. I then arrived only to see that the on site parking was closed so I was really unhappy as I had to park at the John Lewis car park overnight and walk between the two properties. Being someone with mobility health issues didn’t start the stay off well as I was in agony by the time I got to the hotel. I received an email saying about checking in via the app, but contrary to that because I booked through Hotels.com it couldn’t be immediately linked to my Hilton Honors account so I couldn’t get the digital key they told me I could. In the room (627), the bed was amazing and we had a great night sleep but the bathroom facilities were ridiculous. We put the entrance to the shower immediately behind the door??? The shower was positioned in such a way that it was impossible to avoid turning the bathroom floor in to a river, so we had to use all the hand towels to keep it dry, not very eco friendly! The net curtain in the room also had stains on, the glass top on the desk had marks over and the bathroom sink had a load of limescale and green deposits around the overflow hole.

Excellent hotel in great location. Easy walk from Lime Street Station. Staff very friendly & helpful. Very clean & large spacious room with exceptionally comfortable bed. Wil definitely stay again.

Very clean room, a comfortable stay and a lovely breakfast with plenty of choice

Very clean room, a comfortable stay and a lovely breakfast with plenty of choice

Access to the internet difficult requiring registration with Hilton Rewards .I was given to understand that the charge is £12!?

Access to the internet difficult requiring registration with Hilton Rewards .I was given to understand that the charge is £12!?

Hotel Room was very comfortable,nice big bed. Bar Prices were very expensive.

Hotel Room was very comfortable,nice big bed. Bar Prices were very expensive.

Generally nice hotel, needs a some refurbishment as corridor lighting was a bit dim, carpet was warn away in bedroom, toilet seat was loose/broken, TV was very small, not both sides of bed(s) had power sockets, no USB ports, and the room aircon could not be controlled from within the room.

Generally nice hotel, needs a some refurbishment as corridor lighting was a bit dim, carpet was warn away in bedroom, toilet seat was loose/broken, TV was very small, not both sides of bed(s) had power sockets, no USB ports, and the room aircon could not be controlled from within the room.

They gave me a room that had not been made up. Bags of Nando’s and rubbish left in the room.

It was a brilliant stay all round.

It was a brilliant stay all round.

Amazing location next to all the major tourist attractions plus shopping on hand! Disappointed that our bath was chipped needed repairs and since we last stayed biscuits in our room had been withdrawn!

Amazing location next to all the major tourist attractions plus shopping on hand! Disappointed that our bath was chipped needed repairs and since we last stayed biscuits in our room had been withdrawn!

Excellent hotel in heart of Liverpool!

Excellent hotel in heart of Liverpool!

Thought the room was a bit dated and the dressing table chair was of poor quality.

Thought the room was a bit dated and the dressing table chair was of poor quality.