Good place to stay. Safe location. Not so many stores or restaurants around.

Overall it was great. We had 2 rooms. The bathroom had a few issues, but the team fixed it upon request.

Overall it was great. We had 2 rooms. The bathroom had a few issues, but the team fixed it upon request.

Everything was ok!

Everything was ok!

We travel 3 adults 1 king bed and a sofa. The sofa bed is very hard and not comfortable at all. Very good location and staff!

We travel 3 adults 1 king bed and a sofa. The sofa bed is very hard and not comfortable at all. Very good location and staff!

Excellent price quality - confortable bed and room. Perfectly located.

Excellent price quality - confortable bed and room. Perfectly located.

Excellent

Excellent

Negatives: 1) Fox News but no CBS, NBC, or MSNBC???; 2) During a 5 day stay there was hot water in the shower only twice (out of 10 showers) — this was truly unbelievable for a high end hotel! Positives: 1) Staff were excellent in general; 2) Room was spacious, well- equipped and clean.

Negatives: 1) Fox News but no CBS, NBC, or MSNBC???; 2) During a 5 day stay there was hot water in the shower only twice (out of 10 showers) — this was truly unbelievable for a high end hotel! Positives: 1) Staff were excellent in general; 2) Room was spacious, well- equipped and clean.

Hotel was perfectly fine. The shower was pretty poor, but that was the only complaint. Good value for money really.

Hotel was perfectly fine. The shower was pretty poor, but that was the only complaint. Good value for money really.

Good location and good buffet breakfast

Good location and good buffet breakfast

Great view!

Great view!

It is so quiet and airy! It is located in an open-air area, with the mountains as. A backdrop

It is so quiet and airy! It is located in an open-air area, with the mountains as. A backdrop

Nice room and good location

Nice room and good location

Very cosy, comfortable and spacious rooms. The hotel is located is an upmarket area just across the mall. Breakfast is lovely with multiple hot and cold selections. We had a very good stay.

Very cosy, comfortable and spacious rooms. The hotel is located is an upmarket area just across the mall. Breakfast is lovely with multiple hot and cold selections. We had a very good stay.

Excellent hotel. An excellent value for the price. Breakfast was very good. Room was outstanding.

Excellent hotel. An excellent value for the price. Breakfast was very good. Room was outstanding.

Our family enjoyed our stay at HyattPlace Santiago. The rooms were clean and comfy (especially the bed!) and the our view of the city with mountains in the distance something lovely to wake up to each morning. The service was great. Staff were attentive and friendly overall, but we especially appreciated the help from one of the housekeeping staff who, when one of our family members got sick during our stay, helped make the room more comfortable, brought extra tissues, and helped direct us to closest pharmacy. Also when I had trouble with my room’s air conditioning not cooling the way I thought it should, the front desk had maintenance arrive to the room in under 5 mins and it was fixed and set up correctly with in 10 minutes! Finally, our family enjoyed relaxing on the lovely roof patio with a a few snacks and drinks for a few hours after checkout as we awaited our pickup for evening flight back to the USA.

Our family enjoyed our stay at HyattPlace Santiago. The rooms were clean and comfy (especially the bed!) and the our view of the city with mountains in the distance something lovely to wake up to each morning. The service was great. Staff were attentive and friendly overall, but we especially appreciated the help from one of the housekeeping staff who, when one of our family members got sick during our stay, helped make the room more comfortable, brought extra tissues, and helped direct us to closest pharmacy. Also when I had trouble with my room’s air conditioning not cooling the way I thought it should, the front desk had maintenance arrive to the room in under 5 mins and it was fixed and set up correctly with in 10 minutes! Finally, our family enjoyed relaxing on the lovely roof patio with a a few snacks and drinks for a few hours after checkout as we awaited our pickup for evening flight back to the USA.

Hotel is amazing but the breakfast is lacking for hot items. The usual spread of breads, fruit, meat / cheese platter with cereal and various milks. When it comes to hot items it lacks options with only eggs, potatoes, sauage or bacon which rotates. Beware the sauage is not fresh and is very hard to eat. One can order fried eggs and Omlets but aside there aren't many options or local items that the locals would eat for breakfast. Thankfully the breakfast has a coffee machine as the drip coffee is weak. Breakfast aside the hotel lacks English speaking staff with the front desk hardly understanding English. Room cleaning is also odd they don't understand to replace the free coffee when cleaning rooms and replace the two mugs either. When you call for the coffee replacement they don't understand anything even the front desk till one repeats it very slowly main times. The hotel is good but needs to hire fluent English speaking staff at least at the front desk and one who works the breakfast area. Finally, redo the breakfast offering to include more hot items and add local breakfast items as well.

Hotel is amazing but the breakfast is lacking for hot items. The usual spread of breads, fruit, meat / cheese platter with cereal and various milks. When it comes to hot items it lacks options with only eggs, potatoes, sauage or bacon which rotates. Beware the sauage is not fresh and is very hard to eat. One can order fried eggs and Omlets but aside there aren't many options or local items that the locals would eat for breakfast. Thankfully the breakfast has a coffee machine as the drip coffee is weak. Breakfast aside the hotel lacks English speaking staff with the front desk hardly understanding English. Room cleaning is also odd they don't understand to replace the free coffee when cleaning rooms and replace the two mugs either. When you call for the coffee replacement they don't understand anything even the front desk till one repeats it very slowly main times. The hotel is good but needs to hire fluent English speaking staff at least at the front desk and one who works the breakfast area. Finally, redo the breakfast offering to include more hot items and add local breakfast items as well.

Lovely hotel clean and comfortable with a good breakfast. Minuses were that few staff spoke any English and there were no tourist advice services