Breakfast was poor. Bed, matress and pillows, very uncomfortable. Overall condition of the hotel was good though. On check in, I was offered a voucher to use at the bar in exchange for not taking up room service (as part of the hotel's eco-pledge), which I accepted. But the room was cleaned and towels changed anyway which deafeted the object.

Fabulous stay we booked the half board option and the evening meal and breakfast were superb

Fabulous stay we booked the half board option and the evening meal and breakfast were superb

A warm and friendly welcome at reception but spoiled by exceptionally loud music from the adjacent bar which was loud enough to put me off having a pre dinner drink there. Everything in the room was great, worked well and was clean but it was one of the darkest hotel rooms that I have ever been in. Who thought to put the lighting in the bathroom behind the person using the sink. It was like shaving in the dark!

A warm and friendly welcome at reception but spoiled by exceptionally loud music from the adjacent bar which was loud enough to put me off having a pre dinner drink there. Everything in the room was great, worked well and was clean but it was one of the darkest hotel rooms that I have ever been in. Who thought to put the lighting in the bathroom behind the person using the sink. It was like shaving in the dark!

Very new hotel. Rooms were comfy rather than spacious but very nice, especially for one night stay

Great hotel. Slight problem with turning off my lights at night but they fixed in the next morning. All in all a comfortable place to stay and I shall be returning

Very new hotel. Rooms were comfy rather than spacious but very nice, especially for one night stay

Great location, very comfortable, spacious clean and well appointed room. Highly recommended

Great location, very comfortable, spacious clean and well appointed room. Highly recommended

Veggie breakfast poor quality and not tasty at all. Not enough staff, 1 barman on sat night. No one on reception at 2250 sat night. Dust in room, coffee bags in room awful. Shower pressure really bad. Far too much money for what it is, i won't be coming back. Bathroom wall has cracks in.

Veggie breakfast poor quality and not tasty at all. Not enough staff, 1 barman on sat night. No one on reception at 2250 sat night. Dust in room, coffee bags in room awful. Shower pressure really bad. Far too much money for what it is, i won't be coming back. Bathroom wall has cracks in.

Generally 10/10. Terrific style and wonderful staff. Mid-term room cleaning was disappointing and far too rushed. Bed not made, bins not emptied, used cups not changed, tea bags not replaced, etc. This might have been an oversight but I think it was pressure.

Generally 10/10. Terrific style and wonderful staff. Mid-term room cleaning was disappointing and far too rushed. Bed not made, bins not emptied, used cups not changed, tea bags not replaced, etc. This might have been an oversight but I think it was pressure.

The hotel was beautiful and the staff lovely and friendly. We have eaten at Sora in York and the atmosphere was a little better there, we did have to wait a while for someone to serve us.

The hotel was beautiful and the staff lovely and friendly. We have eaten at Sora in York and the atmosphere was a little better there, we did have to wait a while for someone to serve us.

Great hotel and bar friendly staff very helpful Only issue I paid the extra for a room with a view but could only see the town hall with a huge sheet covering it and building site but I would definitely stay again just in the standard room and save about £60

Great hotel and bar friendly staff very helpful Only issue I paid the extra for a room with a view but could only see the town hall with a huge sheet covering it and building site but I would definitely stay again just in the standard room and save about £60

Great location good value for w

Great location good value for w

Excellent. Only a short stay but the room was very comfortable.

Excellent. Only a short stay but the room was very comfortable.

Fantastic clean quiet enjoyable hotel

Fantastic clean quiet enjoyable hotel

Great decor, nice vibe; just did everything well.

Great decor, nice vibe; just did everything well.

We had a lovely time. Perfect location for the Palace Theatre and Canal Street. Breakfast was delicious. Fresh fruits, juices, and fab coffee machine. We’ll be back soon.

We had a lovely time. Perfect location for the Palace Theatre and Canal Street. Breakfast was delicious. Fresh fruits, juices, and fab coffee machine. We’ll be back soon.

The hotel is gorgeous, the rooms are a good size and really well decorated. We did find the music in the restaurant on the top floor really loud though (we were 3 floors down and heard it until it closed), which was strange because we were in the restaurant/bar until about 11pm and there was hardly anyone in it. The tram is also quite loud if you are in a room at the front (facing the city hall) which I appreciate is unavoidable but may not be as bad on the other side of the hotel. Staff were great, especially in the rooftop bar and at check-in and the hotel is in a brilliant location for anywhere you need to be in and around the city centre. Would definitely stay here again!

The hotel is gorgeous, the rooms are a good size and really well decorated. We did find the music in the restaurant on the top floor really loud though (we were 3 floors down and heard it until it closed), which was strange because we were in the restaurant/bar until about 11pm and there was hardly anyone in it. The tram is also quite loud if you are in a room at the front (facing the city hall) which I appreciate is unavoidable but may not be as bad on the other side of the hotel. Staff were great, especially in the rooftop bar and at check-in and the hotel is in a brilliant location for anywhere you need to be in and around the city centre. Would definitely stay here again!

We have recommended this hotel to numerous people since returning it was a fantastic stay. We stayed here for a special occasion. Half board and at a great price. Check in was quick, with a lovely lady who gave us some recommendations on some bars in the local area. Our initial room had a fault with the lock on the door, reported it and we were moved instantly. Within 5 minutes we saw someone with a tool box fixing it. No complaints from us, it happens. Our room was stunning, spacious and super clean. Comfy bed, black out blinds and a huge clean shower! What more do you need from a room. We had our evening meal and breakfast here. Service was faultless, staff were lovely, welcoming and the food was delicious! The added touch of a glass of fizz each for our anniversary was very kind. Hotel is in walking distance to some great local bars and about 5 minutes walk to parking. Thank you Mal for a perfect celebratory weekend. We will be returning ☺️

Nice room,breakfast and helpful staff.