We have just spent the weekend here and had a great time The hotel and the facilities were very good, it is in a great position and the staff were exceptionally friendly and helpful

Dear Hotels.com, First of all, I would like to direct this message directly to hotels.com and not Hotel prince regent, as you know Hotel prince regent did give me a refund for misleading information by Hotels.com. As you can see on the booking, it does not state continental breakfast. It clearly only says breakfast included. I have never seen any website saying cooked and uncooked breakfast??? As you said in the email below, the money was refunded however you failed to see the point. I booked this holiday back in April to bring my mum who was in her old age. I didn't book this holiday and travel 4 hours by car to get a refund. Am I stupid to go all the way to Weymouth to get a refund? I brought my mum who was 76 and it was huge disappointment to her. You think once you refunded 30 pounds the problem is resolved. It is not about the money but disappointment, dissatisfaction and misleading information posted on Hotels.com website. It is very deceiving information. The hotel receptionist told me many customers who booked vis hotels.com were disappointed when they came to check-in. So, I am not the only victim but many others too. I want you to remove this misleading information as soon as possible from the website and do not do this to your customers again. Sherine Joseph

Dear Hotels.com, First of all, I would like to direct this message directly to hotels.com and not Hotel prince regent, as you know Hotel prince regent did give me a refund for misleading information by Hotels.com. As you can see on the booking, it does not state continental breakfast. It clearly only says breakfast included. I have never seen any website saying cooked and uncooked breakfast??? As you said in the email below, the money was refunded however you failed to see the point. I booked this holiday back in April to bring my mum who was in her old age. I didn't book this holiday and travel 4 hours by car to get a refund. Am I stupid to go all the way to Weymouth to get a refund? I brought my mum who was 76 and it was huge disappointment to her. You think once you refunded 30 pounds the problem is resolved. It is not about the money but disappointment, dissatisfaction and misleading information posted on Hotels.com website. It is very deceiving information. The hotel receptionist told me many customers who booked vis hotels.com were disappointed when they came to check-in. So, I am not the only victim but many others too. I want you to remove this misleading information as soon as possible from the website and do not do this to your customers again. Sherine Joseph

Decor was in a very bad state with hole filled on the ceiling and not painted over very bad decor and shower tray Silicon real dirty and shower to small Needs a total update not recommended for the price

Decor was in a very bad state with hole filled on the ceiling and not painted over very bad decor and shower tray Silicon real dirty and shower to small Needs a total update not recommended for the price

Free carpark at rear, caused damage to my car due to damage kerb stones on entry to carpark. Hotel very dated and requires updates and some paint in places. Lots of road noise ,continually through out the day and night.

Free carpark at rear, caused damage to my car due to damage kerb stones on entry to carpark. Hotel very dated and requires updates and some paint in places. Lots of road noise ,continually through out the day and night.

We my son and I arrived on the due date the check in was ok and given a sea view room. However, I booked a twin room only to find a double bed so I went back to reception and was told to split the beds as there was no house keeping. I politely asked for extra bedding and the receptionist looked confused and asked why. Trying to tell someone you need to make two beds out of one shouldn’t be difficult but it was. Whilst splitting the bed we noticed blood on one of the pillows. Because we booked online we could only have breakfast in our room. I’m no snob but I have never eaten cereal in a box that you pour milk into and eat with a wooden spoon. I feel for £149 per room for the night was a total rip off

We my son and I arrived on the due date the check in was ok and given a sea view room. However, I booked a twin room only to find a double bed so I went back to reception and was told to split the beds as there was no house keeping. I politely asked for extra bedding and the receptionist looked confused and asked why. Trying to tell someone you need to make two beds out of one shouldn’t be difficult but it was. Whilst splitting the bed we noticed blood on one of the pillows. Because we booked online we could only have breakfast in our room. I’m no snob but I have never eaten cereal in a box that you pour milk into and eat with a wooden spoon. I feel for £149 per room for the night was a total rip off

Pretty average place charging more than they ought to. Beware of " breakfast included" - you will get a croissant, packet of cereal and banana left at your doorstep. This is " because of covid restrictions". For the money, least they can do is provide that as a courtesy free of charge. Insulting really.

Pretty average place charging more than they ought to. Beware of " breakfast included" - you will get a croissant, packet of cereal and banana left at your doorstep. This is " because of covid restrictions". For the money, least they can do is provide that as a courtesy free of charge. Insulting really.

Initially we got a room where the window was full of black mold. After we told it in the reception, we got a much better room.

Initially we got a room where the window was full of black mold. After we told it in the reception, we got a much better room.

The hotel was alright but the description of the rooms was completely different 32 tv was a 12 and there was Nothing open no food or drinks

The hotel was alright but the description of the rooms was completely different 32 tv was a 12 and there was Nothing open no food or drinks

Friendly hotel. Beautiful sea view from my room. Very convenient for beach and town (10-15 min walk). Mainly coach trip guests but perfectly fine for a solo/family short break. Good COVID-19 hygiene.

Friendly hotel. Beautiful sea view from my room. Very convenient for beach and town (10-15 min walk). Mainly coach trip guests but perfectly fine for a solo/family short break. Good COVID-19 hygiene.

As soon as we got to the hotel I started wondering why the reviews were so poor. I think the hotel is good, it might be a bit old style but it´s in a very good condition, serve

As soon as we got to the hotel I started wondering why the reviews were so poor. I think the hotel is good, it might be a bit old style but it´s in a very good condition, serve

Everything was perfect.Staff 5star,Hotel 5star,Hope to go back next year.

Everything was perfect.Staff 5star,Hotel 5star,Hope to go back next year.

I stay in weymouth once a month for work. This hotel was the worst i have stayed in. Rooms were older than my mum and dad, if you own anything bigger than a nissan micra good luck in getting in the car park. No shower curtain so water was all over the bathroom floor. Handles missing off draws. No what i expcet for a £115 a night room. Will never nook there again.

The standard of the room was not worth the price of the room!

Very disappointed with the overall standards, I would never class as a four class Hotel (I’ve been to better with lower stars) - the room was dirty and moldy.the rate they charged was way to expensive for what they are offering.

The standard of the room was not worth the price of the room!

Very disappointed with the overall standards, I would never class as a four class Hotel (I’ve been to better with lower stars) - the room was dirty and moldy.the rate they charged was way to expensive for what they are offering.

On arrival our room had bad water damage from the rain that day so we couldn’t access the room until after 8pm! Apparently there was more than 10 rooms effected? And it smelt badly of damp! I would have thought they could have fixed this issue when they were in lockdown but probably don’t want to spend the money! So just keep hiring the rooms out when they are not in a good state! The room was so old and in need of refurbishment like the rest of the hotel, the photos online show it as being nice but don’t be fooled! The wallpaper in our room and the bathroom was peeling off! It wasn’t very clean as there was dust and dirt everywhere, on the skirtings, tv, ledges and around the bathroom edges. The bathroom shower curtain and soap dispenser fell down, the handles on the bath we’re rusty and unstable plus the water coming out the bath tap was so fierce and then it wouldn’t drain in the bath so we were standing in water when showering. The carpet looked in need of a good clean. We wouldn’t stay there again but the older generation seemed to like it as it was full of older people who obviously don’t like changes! They had entertainment in the bar at night which was nice to have something to do but some of the singers were so bad it was like karaoke!! It was like bring your son and daughter to work week because they are off from school so let’s get singing to earn their keep?! The bar ran out of crisps one night and we only brought 4 packets! Glad we only stayed 4 nights!

On arrival our room had bad water damage from the rain that day so we couldn’t access the room until after 8pm! Apparently there was more than 10 rooms effected? And it smelt badly of damp! I would have thought they could have fixed this issue when they were in lockdown but probably don’t want to spend the money! So just keep hiring the rooms out when they are not in a good state! The room was so old and in need of refurbishment like the rest of the hotel, the photos online show it as being nice but don’t be fooled! The wallpaper in our room and the bathroom was peeling off! It wasn’t very clean as there was dust and dirt everywhere, on the skirtings, tv, ledges and around the bathroom edges. The bathroom shower curtain and soap dispenser fell down, the handles on the bath we’re rusty and unstable plus the water coming out the bath tap was so fierce and then it wouldn’t drain in the bath so we were standing in water when showering. The carpet looked in need of a good clean. We wouldn’t stay there again but the older generation seemed to like it as it was full of older people who obviously don’t like changes! They had entertainment in the bar at night which was nice to have something to do but some of the singers were so bad it was like karaoke!! It was like bring your son and daughter to work week because they are off from school so let’s get singing to earn their keep?! The bar ran out of crisps one night and we only brought 4 packets! Glad we only stayed 4 nights!

Sea views were excellent Looking at the front morning and evening

Sea views were excellent Looking at the front morning and evening

It was very pretty in the wesite pictures but when we got there we were shocked. The rooms were very dated, very old style. Shower was terrible, water was dripping and cannot have proper shower. I complained but no action taken by the hotel. I was very disappointed with the room. however the hotel was in front of the sea that was the advantage.

It was very pretty in the wesite pictures but when we got there we were shocked. The rooms were very dated, very old style. Shower was terrible, water was dripping and cannot have proper shower. I complained but no action taken by the hotel. I was very disappointed with the room. however the hotel was in front of the sea that was the advantage.