Location was nice and central

In the center of the city, with a lot of good restaurants around it, pleasant staff

In the center of the city, with a lot of good restaurants around it, pleasant staff

This was my third time staying at National, and overall, I have had positive experiences. However, there are a few areas that I believe could be improved upon. To begin with, adding some cozy seating areas in the lobby and on the outside would enhance the guest experience. I did encounter a situation with one of the waitresses that left me feeling disappointed. Despite my repeated explanations that we had already dined and were simply looking to relax, she continued to inquire about placing an order. Additionally, when I tried to taste a mulberry I had purchased on my way to the hotel, I was told in a somewhat abrupt manner that outside food was not permitted unless ordered from the restaurant. This interaction was a bit disheartening. Furthermore, I encountered a challenge when my sister wanted to accompany me to my room and was asked to provide identification, including her passport, and was not allowed access because they wanted to hold onto her physical passport. While I understand the importance of security measures, this was unnecessary. I felt that the situation could have been handled with more sensitivity and understanding. It was a disappointing experience and inconvenience. I sincerely hope that under new management, these concerns can be addressed effectively. I appreciate the pleasant aspects of National, including the lovely accommodations, delicious food, and convenient location, and look forward to future stays with improved experiences.

This was my third time staying at National, and overall, I have had positive experiences. However, there are a few areas that I believe could be improved upon. To begin with, adding some cozy seating areas in the lobby and on the outside would enhance the guest experience. I did encounter a situation with one of the waitresses that left me feeling disappointed. Despite my repeated explanations that we had already dined and were simply looking to relax, she continued to inquire about placing an order. Additionally, when I tried to taste a mulberry I had purchased on my way to the hotel, I was told in a somewhat abrupt manner that outside food was not permitted unless ordered from the restaurant. This interaction was a bit disheartening. Furthermore, I encountered a challenge when my sister wanted to accompany me to my room and was asked to provide identification, including her passport, and was not allowed access because they wanted to hold onto her physical passport. While I understand the importance of security measures, this was unnecessary. I felt that the situation could have been handled with more sensitivity and understanding. It was a disappointing experience and inconvenience. I sincerely hope that under new management, these concerns can be addressed effectively. I appreciate the pleasant aspects of National, including the lovely accommodations, delicious food, and convenient location, and look forward to future stays with improved experiences.

The hotel's location is excellent, but the bed is not comfortable and the air conditioning is not cold

The hotel's location is excellent, but the bed is not comfortable and the air conditioning is not cold

Hotel beds and pillows were comfortable. Room was clean. Staff was excellent. Location was central to most restaurants and to republic square. We would definitely stay here again. Very pleased!

Hotel beds and pillows were comfortable. Room was clean. Staff was excellent. Location was central to most restaurants and to republic square. We would definitely stay here again. Very pleased!

Good location and nice stuff

Good location and nice stuff

Case#102150603 I mentioned multiple concerns in regards of my stay at Hotel National to stuff members and had zero reaction. I had to be the one to search and ask to see the manager because manager didn’t even had an urgency to speak to me after all my concerns were addressed. We had a discussion and she just excused herself no actions taken. Couple concerns examples was food and room location for my disable mother. As far as food, it happened in front of the manager and I showed it directly to her, when I grabbed slices of bacon it had mold on it and all she said sorry everything is fresh here let me grab a new plate for you. Also we had expired yogurts that my kids were about to eat. Please address that to the property and see what actions they will take. Thank you,

Case#102150603 I mentioned multiple concerns in regards of my stay at Hotel National to stuff members and had zero reaction. I had to be the one to search and ask to see the manager because manager didn’t even had an urgency to speak to me after all my concerns were addressed. We had a discussion and she just excused herself no actions taken. Couple concerns examples was food and room location for my disable mother. As far as food, it happened in front of the manager and I showed it directly to her, when I grabbed slices of bacon it had mold on it and all she said sorry everything is fresh here let me grab a new plate for you. Also we had expired yogurts that my kids were about to eat. Please address that to the property and see what actions they will take. Thank you,

Friendly staff

Friendly staff

Very good position of the hotel - near Republic Square. Lots of good restaurants nearby.

Very good position of the hotel - near Republic Square. Lots of good restaurants nearby.

very clean, great location, friendly staff, breakfast buffet was good. Overall it was a great experience.

very clean, great location, friendly staff, breakfast buffet was good. Overall it was a great experience.

Proximity to the city center is amazing

Proximity to the city center is amazing

Location and friendly staff

Gréât location next to republic square, the staff were friendly and helpful.

Not bad for the value, but too noisy as you can hear the cars . Bad insulation between the rooms. Location is great but not really 5 stars hotel

Not bad for the value, but too noisy as you can hear the cars . Bad insulation between the rooms. Location is great but not really 5 stars hotel

Location is good. Staff are very friendly and professional. Love this hotel and highly recommend it.

The staff in the lobby where a little arrogant

The staff in the lobby where a little arrogant

Loved the location and proximity to everything. Staff is extremely friendly and professional. Rooms are clean and nicely furnished. Overall an excellent experience. Would highly recommend.

Room was nice, service could use improvement. No greetings at the door when you enter and some of the service crew were on their phones.

Room was nice, service could use improvement. No greetings at the door when you enter and some of the service crew were on their phones.

hotel is in Good location, The check in was friendly and service good, Room was nice with clean and modern bathroom. Breakfast was good with omelette station but seemed a little lacking on meat/(Ham Bacon,Salmon Etc) My only complaint is the windows are not soundproofed and the area has a lot of street traffic and even late at night the noise levels are significant....I was on 5th floor. Other than this it was a good Hotel