Inattentive staff, unorganized restaurant management, stained towels and bed sheets

Inattentive staff, unorganized restaurant management, stained towels and bed sheets

Nice place very convinced

Nice place very convinced

Except for the specialty restaurants that were hard to get a seat, slow service, under staff, everything else Great!

Except for the specialty restaurants that were hard to get a seat, slow service, under staff, everything else Great!

It’s was perfect for our family. Not as upscale as other resorts but we had all we needed. The staff were very friendly & helpful.

It’s was perfect for our family. Not as upscale as other resorts but we had all we needed. The staff were very friendly & helpful.

This is advertised as a 5 star resort and it definitely does not meet 5 start standards. The food is mediocre, some of the staff are plain rude, not nearly as much "poolside fun" as other resorts we have visited. The coffee maker never worked in our room, and we requested a new one on the app and in person, but never got one. There were many times we could not get into restaurants and you could not make reservations in advance. The gym was nice and we didn't get to try out the spa because no reservations were available. They want you to use the app, but it does not work well.

This is advertised as a 5 star resort and it definitely does not meet 5 start standards. The food is mediocre, some of the staff are plain rude, not nearly as much "poolside fun" as other resorts we have visited. The coffee maker never worked in our room, and we requested a new one on the app and in person, but never got one. There were many times we could not get into restaurants and you could not make reservations in advance. The gym was nice and we didn't get to try out the spa because no reservations were available. They want you to use the app, but it does not work well.

Was ill twice in a 7 night stay, both with different symptoms and illness not sure what the reasoning was.. Food that needed to be hot was cold and food that needed to cold was hot. Seemed to get poorer service after not agreeing to purchase travel packages.

Need to remodel the rooms, specially bathrooms. Verify the restaurants, We went everyday and all the time doesn’t have space to eat.

Was ill twice in a 7 night stay, both with different symptoms and illness not sure what the reasoning was.. Food that needed to be hot was cold and food that needed to cold was hot. Seemed to get poorer service after not agreeing to purchase travel packages.

Need to remodel the rooms, specially bathrooms. Verify the restaurants, We went everyday and all the time doesn’t have space to eat.

service not reliable, outdated facility and equipment

service not reliable, outdated facility and equipment

Everything was clean and well maintained. Only issue would be their app and restaurant reservations. All restaurants are consistently 3/4 empty but you still can’t make reservations yourself. Only the concierge seem to be able to make reservations.

Everything was clean and well maintained. Only issue would be their app and restaurant reservations. All restaurants are consistently 3/4 empty but you still can’t make reservations yourself. Only the concierge seem to be able to make reservations.

We loved the staff bartenders waitstaff and housekeeping kept everything clean. Entertainment was great

We loved the staff bartenders waitstaff and housekeeping kept everything clean. Entertainment was great

Very confusing on the property lay out. The app often doesn't load and the layout maps do not work. Food is amazing if you love buffets and the sit down service is hard to get reservations for. The language barrier is of course expected however those in guest services and front deak operations should be better prepared to be bi lingual. The check in process was 45 mins once arriving at the counter. Our room was not available and we were offered a different option. The air-conditioning did not work from the first day and initially complaining i was told the whole building was out. Multiple trips to request service went unanswered. The day before leaving the front desk person said the answer i was givin was not correct and he would send someone. Needless to say that didnt happen and it remained broken and we had to leave the door open and the patio door open to get any cooling from the breeze. The entertainment was sub par and the only thing that made it entertaining was the included liquor. Spring breakers obviously just 18 and there drinking, pool volleyball was better entertainment. The weather was amazing and it made thr trip worth it over all. I was attempting for days before leaving to get details on thr resort for activities, menus, layout and found very little except the web sites trying to book you for a stay. Just expected more

Very confusing on the property lay out. The app often doesn't load and the layout maps do not work. Food is amazing if you love buffets and the sit down service is hard to get reservations for. The language barrier is of course expected however those in guest services and front deak operations should be better prepared to be bi lingual. The check in process was 45 mins once arriving at the counter. Our room was not available and we were offered a different option. The air-conditioning did not work from the first day and initially complaining i was told the whole building was out. Multiple trips to request service went unanswered. The day before leaving the front desk person said the answer i was givin was not correct and he would send someone. Needless to say that didnt happen and it remained broken and we had to leave the door open and the patio door open to get any cooling from the breeze. The entertainment was sub par and the only thing that made it entertaining was the included liquor. Spring breakers obviously just 18 and there drinking, pool volleyball was better entertainment. The weather was amazing and it made thr trip worth it over all. I was attempting for days before leaving to get details on thr resort for activities, menus, layout and found very little except the web sites trying to book you for a stay. Just expected more

The property was dated, but relatively clean. The air conditioner in our room was very loud, and we found a cockroach in there one night. The pool and beach were extremely loud with all of the entertainment/activities (fitness classes, bingo, foam parties all at full blast). The gym was the only very good thing about this resort. Modern, clean, and had everything we needed. Our biggest issue with our stay was with the food, which was not good at all. We ended up moving to a different resort halfway through our stay because we couldnt find anything we wanted to eat. Very greatful to Dahiana at the front desk, who helped us navigate our move to the Grand Bavaro, which was a much better experience.

The property was dated, but relatively clean. The air conditioner in our room was very loud, and we found a cockroach in there one night. The pool and beach were extremely loud with all of the entertainment/activities (fitness classes, bingo, foam parties all at full blast). The gym was the only very good thing about this resort. Modern, clean, and had everything we needed. Our biggest issue with our stay was with the food, which was not good at all. We ended up moving to a different resort halfway through our stay because we couldnt find anything we wanted to eat. Very greatful to Dahiana at the front desk, who helped us navigate our move to the Grand Bavaro, which was a much better experience.

The food was not good at all, the buffet was ok but the reservations to the other restaurants were pretty ba. Plates were served already and on the fridge. No fresh ingredients as very small portions. Food at the snack bar was old and dry. For the price that I paid was unacceptable.service is nice people are friendly but it was a poor experience!

The food was not good at all, the buffet was ok but the reservations to the other restaurants were pretty ba. Plates were served already and on the fridge. No fresh ingredients as very small portions. Food at the snack bar was old and dry. For the price that I paid was unacceptable.service is nice people are friendly but it was a poor experience!

It was a beautiful beautiful resort!! For the most part food was great, the only thing that was annoying was getting reservations at the restaurants. The resort itself is very clean, the only instance we had issues with that is when they came to clean our rooms and we told them to come back in 10minutes and it took about an 1 hour. All and all I would recommend this place to anyone it was a great time!

It was a beautiful beautiful resort!! For the most part food was great, the only thing that was annoying was getting reservations at the restaurants. The resort itself is very clean, the only instance we had issues with that is when they came to clean our rooms and we told them to come back in 10minutes and it took about an 1 hour. All and all I would recommend this place to anyone it was a great time!

Pretty but mostly Latin/Spanish. Few Americans so no kids for my daughter t play with both in the kids club and bout. The beach chairs are practically on top of each other. They have a ridiculous reservation system when you have to decide all the first day and then you can only reserve 4 nights and the rest you have to have buffet. I choose the resorts with many restaurants to have the choice. The Smoke House food was HORRIFIC. staff mixed. Some didnt let us have a drink while we sorted out something with the restaurant reservation. Iberostar runs some strange classist situation where they constantly tell you that you will get something better if you just upgrade....

Pretty but mostly Latin/Spanish. Few Americans so no kids for my daughter t play with both in the kids club and bout. The beach chairs are practically on top of each other. They have a ridiculous reservation system when you have to decide all the first day and then you can only reserve 4 nights and the rest you have to have buffet. I choose the resorts with many restaurants to have the choice. The Smoke House food was HORRIFIC. staff mixed. Some didnt let us have a drink while we sorted out something with the restaurant reservation. Iberostar runs some strange classist situation where they constantly tell you that you will get something better if you just upgrade....

They made us feel like family. Everyone was very kind! Especially Maria our drink lady at the pool. We will be back for the fifth time in 2026. You are the best! Can't wait.

They made us feel like family. Everyone was very kind! Especially Maria our drink lady at the pool. We will be back for the fifth time in 2026. You are the best! Can't wait.