The only thing that was true to pictures shown on booking is the lounge.

The address given on booking platform is 8 camilla rd however that is infact not true. It is a council flat in Thurland house camilla Rd. Had I known it was social housing I would not have booked. Late at night finding the location was very difficult. Outside the block of flats and on the stairwell to 2nd floor there were groups of youth smoking ganja. We had to walk past them to get to 21. Getting into the property was difficult as incorrect insufficient details for lock box was given in WhatsApp message by the serviced accommodation operator. We booked 3 beds for 3 adults however two of the bases are broken and wire springs protruding from mattresses. One mattress in main bedroom was blood stained. Carpet sticky and caked in grease carpet was covered in food stains. Toilet seat broken.. pillows old and lumpy and stained. No spare Linen given. No toaster in kitchen..water pressure low as just a hose shower over bath. Towels were so small. We had to go to supermarket to purchase 3 towels and a toaster. Shower curtain grubby No welcome information left at property with WIFI AND HOW TO USE THE SMART TV and projector. Infact in main bedroom the TV on the wall couldn't be plugged in as no socket close enough. Staff very unhelpful promised to send someone to fix broken blood stained beds NO ONE CAME. Absolutely the worst experience ever. A complete waste of £360