Food was very good.

very silent place with excellent spa

Very clean, comfortable, and spacious

The town Kranevo isn't very nice to visit The food was average The water slides mostly closed

Really nice place

The place is quiet. Comfortable beds.

It is definitely NOT beachfront. With a 3-year-old that’s important information. There was never fish or vegetarian on the menu, I find that very surprising for a hotel that claims to be 5 stars.

Position, quality of product, excelent meals.

There was no pool bar.

Nice, spacious, comfortable room. Big shoutout for Irina Draganova (front desk) and Vladimir Manolov (waiter) who always were there to help. Nice area with a lot of vegetation.

The services. Among the advertised services expected to be included in the all inclusive package, was the shuttlebus for the beach. In the first day, the schedule of the shuttlebus was posted in the reception. We've waited for about 15-20 minutes and the bus didn't showed up. After asking in the reception and being told that the bus will show up in 5 minutes, waiting for another 15 minutes we gave up on waiting. The third day, the schedule was not posted anymore. After the breakfast we've asked the receptionist to call for the shuttlebus, in order to leave in 15-20 minutes. We've been told that is not the case as the shuttle bus will come RIGHT AWAY. After 20 minutes, we asked the receptionist to call for the shuttlebus as we were prepared to go to the beach. We've waited for another 20 minutes without nobody showing up. When asking the receptionist about it, he motivated that the shuttlebus driver also has another job !!!!!! After another 10 minutes, asking again the receptionist he told us the shuttlebus was already waiting us in its station. Grabbed the child, went to the station and suprise....NO SHUTTLEBUS. Coming back in the reception, asked to call with the manager (Irina Draganova), explained the situation, went back in the station, the shuttlebus finally arrived. In order to understand, there are about 800 m - 1000 m to the beach, through some dusty paths where a lot of tractors are passing due to the villas that are being constructed now. Doing this walk with a 3 years old child in your arms is not the greatest experience. Regarding the pool and the jacuzzi. There was a rule saying that no more than 15 minutes are recommended for a person in the jaccuzi. There was a group of Bulgarian people (4 men) who didn't seemed to take care about the rule. When telling the poolman/lifeguard about this fact (the people already had more than 2 hours in the jacuzzi), he took no measures.

Spa was really good, although the steam bath was not working; water very clean and really warm - very good for families with kids. Big rooms w Very friendly stuff and good services; food very good and freshly made; When we've been there the beach was not ready for the tourists but I assume should be good also;

The parking needs to be improved a bit and the way to the beach; Beach is about 1km from the hotel but in same places the working site nearby was making a bit tough to get there.

beautiful, clean rooms, great location. there was a coffee machine in the room 😀

There was almost nothing working for children. The kids club was very poor and messy.

spa facilities are quite nice

this not really a 4 star hotel, although the room fare was at 4 star hotel standard, facilities and conditions would not meet the 4 stars criteria

pool

the garden was very beautfiul, I liked the design of the building and how the room was arranged Saturday night there was a party at downstairs bar, there was a very good entertainer, he was the life of the party, very good voice and attitude.

The food was poor quality, few options, vegetables like cucumbers or radishes in the salad were dehydrated and old. In the room I found dead moths and a lot of dust and dirty curtains. At the saunas the parents came in with the children, and they went out and came in 3 times per minute, not being able to relax at all. And the salt sauna didn t work at all.

it was clean and comfortable . most of tge staff were excellent

Firstly the life guard, extreme rude shouting at people . the food was not great. Breakfast was grim

Warm inner pool with mineral water.

The price doesn't match the quality.