The location

The room was not big enough for the two beds I paid. Too narrow.

nice

nice

Localizacao e praticidade. Tamanho dos quartos, camas e travesseiros.

Nice staff, amenities in the room, great air conditioning, bathrobe, safe, minibar (empty), complimentary 2 bottles of water, very close to college subway station, next to yonge street, close to Dundas square and eaton center, free indoor pool, nice spa options

Nothing

Everyones always pleasent. Bery helpful staff.

The only thing . Gelt the bar longe closed a little early. After we are out at an event we like to come back and sit in the bar and people watch and relax.

Fomos atendidos bem nas solicitações após a reserva. Vista excepcional da cidade. Boa Localização. Serviço de quarto e limpeza. Os amenities.

Mesmo sabendo que não havia no quarto, sentimos falta da disponibilidade de um micro-ondas no hotel para o uso do cliente.

Chambre insonorisée dans une ville vivante

Petit déjeuner pas inclu dans le prix

Nothing

- Front desk staff attitude. They think guests should know all their policy before approaching them . - Very cheap confectionery. No tea bags kept. No toiletries. - Each thing you have to ask to get it - Very small rooms where you will not even find place to keep your second suitcases - Very worst 60 year old floor carpet ( non maintained)look

Central location, soft comfortable beds, quite spacious and clean rooms, cleaned daily. Coffee machine in the room It's not a bad hotel but not for the money asked for it

The room was chilly and the temperature isn’t adjustable. There was no hot water in the shower, it was barely warm, which is extremely unpleasant. Also, the bathroom is quite small and not very comfortable Btw I expected more from the window view, it looks more attractive in the photos

Great location for attending curling event at Mattamy Centre

Entrance to parking very tight, room VERY small, view from room was a 4 foot wide space between 2 buildings, room was WAY too hot and temperature could not be reduced, strong smell of deodorizing product

The staff was amazing.

No microwave in room.

Everything was clean, well organized, and in working condition

No complaints

Incredibly friendly and helpful staff who really went the extra mile, fantastic buffet breakfast and good restaurant, very comfortable large bed and perfect downtown location made it a great trip.

Although perfectly clean the hotel really needs a renovation as the rooms are shabby and the heating system is very old and noisy.

Staff was really friendly, room was clean and swimming pool and fitness centre were well equipped.

Room was a little loud as we were close to the streets, breakfast could have included a larger variety of fresh fruits and vegetables but otherwise fine.

Easy to get to

Fridge was inaccessible due to closet door

It was clean and was in a good location for food and amenities

Location and breakfast

Air conditioning and dirty windows

Clean

Staff not friendly, they dont know how to talk to people.

The Staff were extremely kind! They were always happy to help, the cleaning staff was especially amazing always saying good morning and checking on us when they saw us each morning. The location was also great, walking distance to everything needed!

The wifi was extremely slow and did not work well. Wish the room was slightly bigger, but it had what was needed.

Location is the best part of this hotel.

Other than the housekeeping staff, everyone else seemed inconvenienced by guests at the hotel. The check in process was cold and not welcoming.

Good price for what you get, I guess.

The staff were rude, the shower in my hotel room didn’t work properly

The bar in the hotel was lovely.

Very small rooms, low ceilings, and no carpet to make it cozy

Friendly cleaning staff, very attentive when you needed something.

The check in process was miserable. Our flights were delayed, and landed at the hotel around 330am. They told us it would be about a 5 minute wait for the system as they were doing an audit. That 5 minutes was about 15-20 minutes. When I finally got to check in, they said I didn’t have a reservation, when I had all the confirmation emails for back up. Front desk finally booked another reservation on the spot, which cost more and they wouldn’t honour the price I had booked at the time. We got up to our room about 440am, we were tucked in bed and exhausted. The room phone rings and they ask me to go down to the front desk to go over the reservation because they didn’t believed me over the phone of the price I booked at. So finally I got back to the room at 515am to finally go to sleep, and somehow when I went down when they called they “just” found my reservation. I get it, they’re working night shift, but we travelled over 21hours and were exhausted and needed sleep, I think a note could have been handed over to the next shift and they could have called me mid morning. Having a guest go down at 5am is one thing, but calling the room and waking kids up at that hour. I think is disrespectful and could have been dealt with a different way.

Not a whole lot, the staff were friendly enough. Value was alright considering the comparables but could have stayed at Fairmont for $100 more with breakfast included (it isn’t at IHG and is $25 pp), and had an incredibly different experience.

The rooms are tiny. I felt so claustrophobic with four of us. Also, please vacuum your hallways - it’s the gate to the room, the halls need to be clean too!

La habitación son extremadamente pequeñas y mucho ruido

The staff were nice and the bedroom has a good size. The lounge hotel is really nice and confortable.

The Window was not closing perfectly so the cold air got into the room.

Lage war perfekt.

Zu viel Belastung..

Ubicación y la atención del concierge

Ruido de huéspedes en la madrugada y una habitación doble pequeña

Excelente ubicación y atención

Nada

Très bon emplacement Personnel servant le petit déjeuner extrêmement agréable et serviable Chambre correspondant aux photos Personnel très, très réactif pour effectuer une réparation qui n'était pas urgente

le fait de payer pour laisser un bagage une nuit (entre deux séjours à l’hôtel)