Spacious room , comfortable beds and loved the hot tubs after skiing

We had a room on the street and it was very noisy at night ! Earplugs supplied which should have been a warning but still noisy

So handy to town and shuttle busses

It was all OK

location was the best. Only steps from restaurants, shops and bus stop.

very slow elevators, one was out of service. cleaning could improve, there was a big stain in my bedroom carpet (coffee? animal pee) and hair in the shower.

The location and the value for the money.

Cleanliness can be improved little bit.

location

it was not made clear that we required a national Parkes pass, so received a notification. selection of alcohol at the hot tub bar was very limited

Great rooms, well appointed and comfy beds! The location is perfect, right in the centre of Banff. Walking distance to all bars, restaurants and coffee shops. Free bus does a pick up at the rear of the hotel for the Big 3 ski resorts!

Location Staff Decoration

At this price but don't have bottles of water provide in the room

Location was great and the free ski bus went from just behind the hotel

Staff were poor and we found unhelpful. Not a single person asked how our stay was either. Room was cramped (the wardrobe opened into the bed) and you could hear everything through the walls. Only one hot tub open so queue to use it was prohibitive.

The location is is absolutely perfect. It’s right in the middle of town

Unfortunately there’s a club right next to the hotel. Most people getting out of the club tend to hangout right below the rooms. It’s very loud until around 4 am on the weekends, if you’re not a very heavy sleeper then most probably you won’t sleep much !!

Room was comfortable and quiet.

The restaurant. Thought the food was scant considering the price paid. Very disappointed.

great location and beautiful property

small bathroom

Location is superb. Step out the front door and you are in Banff Main Street. Perfect if you don’t have a car.

The room was not clean. Huge unknown stain on the carpet, felt so grubby I had to ask for slippers as I wouldn’t walk barefoot on the carpet. Said carpet was horribly frayed where it meets the wooden floor. Complained at reception about it and they told me to take photos and e mail them….could they not have sent someone up to have a look? They take a monumental cleaning deposit so I wonder why they didn’t use the previous occupiers deposit to clean the carpet. It is certainly not a cheap place to stay and I expected better.

location, comfy beds

perfect location, beautiful hotel, hot tubs a great touch.

not enough parking

The location was excellent. Parking was nearby.

Stairs only access to our room.

comfortable room

bar at room hot and shame no outdoor food allowed