Great location. Friendly staff. Good overall experience.

Super soft bed.

Location was good. Having to register first..THEN be allowed to park… SUCKED. MY car was stuck out in main traffic while we registered. It was VERY stressful. You need to fix that.

Registration was made very difficult due to no place to park while doing so. U need to warn people about this on your site. NO AIR CONDITIONING! Not good. Room very stuffy. Crappy fans in room were noisy and didn’t help.

Sehr zentral gelegen. Zum kleinen Hafen mit den Waltouren oder auch zum Bus Richtung Swartz Bay nur 5 min zu Fuß. Sehr nettes und hilfsbereites Personal. Zimmer ist sehr groß gewesen und Betten sehr bequem.

Nichts

ロケーションが良かった。

This hotel is central to anything you want in Victoria. It’s quiet, comfortable and clean. We loved it!

The workout room is more like a closet, the pool isn’t great but we weren’t there for those anyway.

Situation géographique Stationnement intérieur

Le personnel à mon arrivée Aucune fenêtre n’a de moustiquaire

We are a hiking group of 13. We all checked in together on 5/13/24. I am disputing the Canadian $184.44 "no show" charge because hiker M did show and was checked into room 327 by receptionist X at 11:47AM on 5/13/24.. I believe two mistakes by receptionist X caused the improper "no show" charge. First mistake: When hiker M checked in at 11:47AM and presented her Visa card ending in 1215 she was checked into Hotel Acct # 909662001, room 327 apparently without connecting her to her Booking.com reservation #4122076140 which I had made for her. She subsequently on 5/16 paid for the three nights of 13, 14 & 15th in room 327 with the same Visa card ending in 1215. Second receptionist mistake: Hiker M's check-out receipt does not show that she occupied room 327! The occupant is shown as hiker D, with my postal address. That is too strange as hiker D was booked in earlier at 11:24 by receptionist X into room 330 with her Visa Card and her correct postal address. How could hiker D, with only one room reserved (Bkg.com # 4197251778), be shown by receptionist X as the occupant of two different rooms? I know that you feel the easiest way to a resolution is to deal directly with the hotel. I tried that and it obviously did not work. On 5/14/24 after receiving the "no show" notice for hiker M from Booking.com I went to receptionist X and explained all to him. I thought he understood and I expected that he would remove the “no show" charge from my bill.. But last week our AMEX statement arrived showing this charge. Please credit CA$ 184.44. to my AMEX account. Keith Biever 521 5th Ave W #404 Seattle, WA 98119 Cell 425-501-9769

Property is billed as having a Pub and 2 restaurants with a 25 % discount for occupants. There was neither a Pub nor a restaurant and the breakfast discount was only 15 % at a restaurant a couple of blocks away. The property is not accessible as there are stairs in the reception area. Luggage carts can only be used from the basement garage as they are not available at reception due to stairs.

Everything

All good