Ontbijt en locatie

We hadden gemeld dat we met een baby en kinderwagen kwamen, maar werden geboekt op een kamer zonder lift en niemand die ons kon helpen. Ze boden ons wel een andere kamer aan, maar dan moesten we bijbetalen. Dat is geen goede service in onze ogen. Heel jammer!

Exceptional, friendly staff. Full hot breakfasts. Extremely clean and well kept property in a great location near the waterfront. Comfortable bed and room complete with stove, fridge, microwave. Modern well equipped bathroom. All in all, very happy with property and would gladly stay there again.

A small retail outlet offering snacks, notions, etc would be a bonus since there is nothing really close. A nice-to-have but not a deal breaker.

I really enjoyed having breakfast in the lovely sun room facing the garden. The food was excellent and the staff were very friendly and helpful. I enjoyed exploring the James Bay area especially with all the fantastic Spring flowers.

I had asked for early check-in as my flight from the Yukon left at 7 am. I was able to check-in until after 4. I understand hotel was busy though. Also I wish there was a shuttle from the airport. As a 70 year old tired woman I couldn't face traveling by bus with my luggage so it cost me $80 both ways to and from hotel to airport.

Charming, clean and comfortable

Nothing

Staff was helpful, breakfast was good and the room was clean and conveniently located to everything in downtown Victoria. For a basic continental breakfast the food quality was excellent. The bed was extremely comfortable and the location was between all the attractions in downtown Victoria.

It was a good experience, no major complaints. The parking situation was tight, but that is understandable given its location. Perhaps an incentive not to bring your car would encourage more people to not bring their car here, or Tavel by other means (myself included).

Excellent

Bathroom requires a update & kitchen could be bigger.

Breakfast and convenience to city sites. We were going to UVic, but it was nice to have access to other city venues.

The air conditioner/heater unit didn't function because the filter was filthy/clogged. Apart from that, the room was fine and comfortable. Nice clean bathroom, etc.

Comfy bed. Big windows but with blackout curtains. Plentiful plugins by bed were handy. Nice bedding and towels in good shape. Carpet free. Very quiet. Onsite parking for a fee.

I would prefer having a couch in room rather than sitting on bed.Parking should be included in stay fee. Breakfast was underwhelming - Many offerings in a Lovely breakfast room, but the coffee was insipid, eggs and potatoes were cold.

Location, underground parking, breakfast, comfortable bed, friendly staff.

Nothing.

I like this hotel, overall it is good value. Rooms are clean and comfy. Staff was very friendly. They have the amenities we need and their Breakfast buffet is included with the price of the room and has a lot of choices. There were even several gluten free choices. I didn’t notice if the offered gluten free bread for toast, but I hope they do as we will be back.

Sometimes this hotel can be ridiculously overpriced, but everything is today. I wait till the rates go down and then I book it.

Location

The breakfast was poorly managed . There was a team so it was impossible to get to any hot food. It was not very fresh . We had just barely finished chewing our plates were taken. It was definitely time to leave I guess

Location. The bed and the shower.

Walls a little thin but not bad.

Sehr nettes Personal, super Frühstück. Das Zimmer war ein klassisches Hotelzimmer. Sehr komfortabel aber nichts außergewöhnliches. Die Frühstückslocation war sehr süß. Super Lage!

Etwas lauter Nachts

Within walking distance of downtown and many major bus routes. Great buffet breakfast. Fun loft room

They only provided a casserole dish for baking, no cookie sheet. It was a bit odd.

Las camas, las almohadas, el desayuno y el personal que trabaja allí

El check in era muy tarde y el check out muy temprano

good breakfast

not at all

Beds were incredibly comfortable! The location is second to none. Hop off the ferry and the hotel is across the street. Tea at the Pendray was perfect.

It's amazing service, and spacialy breakfast was so good,

Great location. Beautiful gardens. Very nice breakfast. Staff exellent. Clean and nice room

Just loved it

GREAT location. Nice breakfast. Good room amenities

great location nice gardens

kinda old and grubby needs some new flooring and deep cleaning and wood finishes , paint etc

Great location, good prices and nice facility.

Had requested a late checkout upon booking the property and was told via email that we could keep the room until 4:00 PM for an additional fee, which I agreed to. Upon checking in, I was told the property was sold out and they couldn’t accommodate my late checkout. They did upgrade our breakfast to the tea house and offer to hold our luggage and told us we could hang out in the lounge while we waited for our ferry which was somewhat helpful. But not quite as helpful as having the room for the day like I had requested. For context, I had requested the late checkout so that my dad, who has mobility issues and can’t walk/stand for long periods, could have a place to rest. All that being said, this was my second stay and I would stay again.

Breakfast was good, staff was friendly. They even let us in a few minutes early, we had a ferry to catch.

The bunk beds beds were SO squeaky. Every movement. Woke us all up. ‘Amenities’ were not replenished during our stay. Was not expecting any housekeeping daily, but I think someone was supposed to come in and at least replace the coffee? Beds were made on the second day, but again no coffee. The room we had was so dark. I know it is an old building, but very weird light switches. Very dated (not like old timey vintage, more like not renovated since the 80s.)

It's walking distance to downtown

It is very rundown and not as advertised

Location was excellent

The location is good. The building is lovely. And we liked the breakfast.

It’s a heritage building so the room is outdated. But they can put better beds.

Decent sized room and a fabulous older style charm that really made the hotel stand out.

No bar and no restaurant were a bit disappointing and while not an issue for us, anyone with mobility issues would perhaps struggle, not only tracking to the downtown area of the city to eat/socialise, but breakfast seemed only to be accessible via steps so would be difficult for anyone in a wheelchair.

The location was so convenient - close to the Clipper, downtown, shops, restaurants and many attractions. Nice room and good breakfast.

Better air conditioner.