Great location to walk in the neighbourhood, loved the small,intimate feeling

location, friendly staff, parking, complimentary upgrade

breakfast could have included more variety; high price

the environment was supreme

nothing I didn’t like

very professional staff

restaurant was not open

The Kensington area is nice. The hotel does not provide the advertised services.

The hotel advertises on site parking, but when I arrived I was told they did not have any available and I should go park on the street. Had to carry heavy luggage for more than 100 m. No help was offered by the hotel. No word of apology. Rude hotel staff. The room was freezing cold, even after turning off the a/c. Had to turn on the fireplace to have proper room temperature. Water running in the bathroom of the adjacent room made a lot of noise. Noisy room ventilation.

Well maintained rooms and good location. Afternoon check-in staff were great and gave a complimentary room upgrade with possible late checkout

Morning staff refused the late checkout and was fairly rude. Overpriced stay. No fridge in such a room is a bit surprising

location, room amenities, parking, staff, great breakfast

a little pricey considering that the restaurant wasn’t open and couldn’t use some of the amenities due to time of year

Just wow. Great staff, great room. TRULY free internet (so many places say they have free internet, but then charge you if you want to actually use it for anything other than email). The staff in particular were amazingly accommodating, giving us great advice and instructions. We had to do a pre-entry rapid COVID test and they got us to a place just a few blocks away where we got the tests quickly. Just all around amazing. The location was also amazing, so close to a street that had a ton of restaurants of all kinds.

This is not a cheap hotel, but then again, you get what you pay for and it was entirely worth it!

Rooms are dark and foreboding. Breakfast room was lovely but breakfast itself was the same as Super 8, bad coffee, no cream.

Staff was friendly and cooperative. Bed was comfortable.

Breakfast fell a bit short in quantity and quality.

Very quiet, comfortable bed, very helpful and friendly staff.

Excellent customer service, loved the fireplace in the room.

I noticed the sign in the lobby for Aeroplan, and I asked if I would get points and was told yes, and the clerk took my Aeroplan number, but I have not received any points.

We really liked the homey feeling of this hotel. The team was awesome and the service was great!

Our bed was a little soft.

amazing staff and the complementary water was very nice too

could use a fridge