The room was updated. The marina was nice and you can see tarpon.

There was no elevator. One of the pools was broken with no water. The hotel was under construction. Not worth the price. They should disclose the place is under construction and give a discounted price for that reason. Also, the foundation of one of the hotel buildings looked dilapidated and unsafe.

Nice to have the access to paddle boards, kayaks, ping pong etc

We had no shower for a day and a half due to it being broken, toilet kept getting stopped up, after being away from the room all day came back to find housekeeping left our door open (had the lock out) so anyone could have walked in, property is looking worn down.

The staff was incredibly professional and helpful, location was excellent, property was absolutely amazing. The room was quaint with super comfy bed. The facilities, restaurant, and beach were incredible. May have had one of the best burgers at the Raw Bar restaurant. Will def be back!

Beach and Marina is fantastic, SUP boards and cayacs is included in the resort fee and easy accesible from the small beach. Staff in Tiki bar and at the beach are really nice and service minded. You can also go to Amara bay resort (included in the resort fee) they have a good lunch restaurant by the pool. And games for kids

Rooms are outdated and need renovation. A/c is really loud, towels are small. Balcony is dirty and we did not have a table only 2 chairs.

The location with espectacular views

Room are somewhat small

The air conditioning was perfect especially in the Florida heat! The bed was comfortable and we had two delicious key lime cookies waiting for us in our room when we arrived. It’s a great location to go out to the sandbar.

The room was a little on the small side. The pillows for very squishy, which I don’t prefer. The hotel has been re-done since I was there last and the tiki bar is so much smaller now we also paid $300 to rent a dock space to park our boat for the weekend. We were told the $300 covered two days. Check-in was at 4 o’clock on Friday afternoon. So I assumed we would be able to use the dock space, the boat ramp, and trailer storage until 4 o’clock on Sunday. However, they made us move the boat and trailer by 11 o’clock on Sunday morning, so we were unable to go out on our boat on Sunday. Very disappointed I would not recommend docking your boat there! When we asked if we could use the boat ramp and trailer storage until 4 o’clock we were told it would cost another $100 so we left and went home. Very disappointed.

No breakfast

Location, nature, staff are simply fantastic. a wonderful beach with a gentle entrance. We had a room with an ocean view. The view was simply wonderful. Good entertainment

Everything in this hotel is very old, in need of major repairs. The rooms are old, the furniture in the room is old, pool area is also old, the bathroom is just a disappointment. Beach showers do not work well

The grounds are beautiful. The large beaches are perfect. Great location -- close to everything on Islamorada, including the sandbar. Room size is decent, large balcony. Staff was very friendly and helpful. Love the atmosphere in the evenings.

One of the pools is closed and drained, but wasn't advertised ahead of time that it would be. Construction on the 200 building blocked some of the main beach area, and we weren't made aware until after we booked. Refrigerator was very small and missing the shelves inside. Bathroom was updated, but still showed a lot of ware -- rusty tub, water damage on door, towel rod loose, etc.

I can’t say enough amazing things about this resort. The rooms were always so clean and smelled amazing. The staff was so friendly and helpful. A shuttle transports you between the 4 resorts within miles. A swim up bar at the pool. Unlimited access to kayaks, paddle boards and bicycles. The gym has all of the best equipment. The most amazing restaurants with live music nightly. And can we talk about the views! It felt just like we were on our own little tropical island. The best resort I’ve stayed at handsdown! We will absolutely be regulars!

Not a single bad thing to say!

- water activities included - can stay after check out to use beach - beautiful outside premises - helpful staff - nice and peaceful atmosphere

-phone lines don’t work for calls from the rooms.

The nice well maintained beach

The trash on the wooden deck out by the water & the pool was a little cloudy.

Great location. Great beach and pool

Mattress is poor quality . Pillows are horrible . A/c smells mold . Bathroom door damaged . Small bath . Shower with no pressure . Front desk people with no hospitality skills .

Location & beautiful scenery

Poorly maintained and dirty rooms for cost. Amenities in disrepair and unavailable.

pool

customer service, cleanliness of room, organisation, charged twice for our stay and not one single apology

Great location! Beautiful views!

The location was great. The beaches and pool were very clean. We saw people working to clean the seaweed from the beach. The water sports available were convenient and were always available. The rooms were nice overall, bathrooms were small though.

Housekeeping was awful. We were there for 5 days and only received new towels and got our room cleaned twice. Even after going to the front desk to ask for the room to be cleaned and to send towels, it never happened. We were travelling with an infant and had dirty diapers in our garbage that we had to take out on our own. We had to reuse towels on multiple nights. And like I stated, the bathroom was very small and it was unsanitary to have dirty diapers in that garbage pail for numerous days. For this reason, we will not be returning to this location. The manager tried to help at checkout but it was too late at that point. Also, because we booked on booking.com we received the last possible room away from everything. It was not convenient when travelling with kids to be so far away from the pools and beaches. There was a pool closer to our room that was closed during our stay. It’s true they don’t give you premium rooms when you book on a third party site.