When we checked in, lobby smelled like weed/smoke the whole time. The following morning, saw one of the guests smoking while waiting for the elevator.

When we arrived our reservation was messed up due to 3rd party booking. We initially were dealing with a very rude desk clerk, but then the supervisor stepped in & took care of us. Samuel was fantastic along with his lady Supervisor. He made sure we were put in the correct room. After our stay & we got back to town, I noticed they had adjusted my rate & made it all right. I'm very impressed by this staff & following through with all their promises to make everything right. We will definitely be back!!

Everything was great. THe costumer service, the manager, the food at the restaurant. Very busy weekend and it was a great experience. The hotel was exactly what we needed. Thank you.

Elevators. There needs to be more elevators for the amount of people that they had staying there for this event. There seemed to be only a few working. At one pt there was an emergency which caused the elevator to be out of commision for about 3 to 4 hrs which caused more traffic issues with crowds.

The event I was attending was in the same building so made it easy. Rooms was nice and clean. I know they had a recent remodel. It was well done.

My bill, trying to figure out when I get a refund on the deposit. Since the receipt and what was charged don't match up.

the lobby area decorations

I don’t know what to say. Was not told about the $50 fee that they charge you on top of the room, which was worked out. The sound on our tv didn’t work for most of the night. There was people yelling in the hallway and slamming doors. the coffee maker did not work proper. the drain in the bathtub didn’t drain. I could not find any vending machines to get my 2 year old son something to snack on for the night, so I went to the cafe, around 8:50-8:55pm when the cafe did not close until 9pm, all for the cashier there to be talking on the phone to someone the whole time I was in there with them on speaker phone and tell whomever on the phone “I’m gonna have to call you back” as if I was an inconvenience to her, she proceeds to tell me that they would have to take me at reception, but they don’t take cash, as she sees I clearly have cash. So after that, I go back to my room and door dash little Caesar’s as I didn’t want to get out in the weather, they deliver the order and I specifically said to deliver to my room number on the order. I got notified of it being delivered but it wasn’t at my door. I contacted DoorDash and they told me that reception told them that they would take it. so I waited a few minutes because I didn’t know if they were going to be bringing it up or calling the room, a few minutes go by and I go down to the lobby to get the pizza, the receptionist says something along the lines of “what do you want” as if I was a bother there too, and I said I had an order and she said it’s over there and pointed. I am ridiculously displeased with the stay especially for the cost. Most definitely not worth $152!

The beds and the cleanliness

How I had to get my own toilet paper when I didn't have time

Fast check in and check out. Size of room was nice also.

Breakfast to open earlier

good location

I booked a king suite and got double beds

The lady at the front desk was nice.

Other than the lady working, literally everything else was awful. We got stuck between floors on one elevator and had to jump 3 feet down onto the lower level. A different elevator was going from floor to floor with the doors open. Our room was nothing like the room we booked, which conveniently doesn't exist anymore. We booked a king bed plus sofa bed. When we arrived, our daughter didn't have a bed because they no longer have sofa beds. It had been replaced by a tiny and short table with 4 chairs that looked like it was set up for some kind of spiritual seance, and it was so cold and bare that it felt like an institution. They eventually brought in a rollaway bed after I had to contact them 3 times, both calling and physically walking down to the desk. The rollaway had a broken strap that had been tied around the middle of the mattress that we couldn't get untied. We were in town for a cheer competition. If there had been ANY other hotel available (that wasn't over $450 per night) we would have left immediately. We did, however, cancel the remaining nights the next morning.

Slipped in the tub while taking a shower, hadn't even used soap yet as bottom of tub was slick!!!!

the price

I had stayed there before, before a flight and the rooms were pretty dated and needed an upgrade. Our room was right next to the door leading into the ballrooms, so it slammed constantly all night and did not lock. i can see that the hotel is undergoing a major renovation, because the meeting rooms looked beautiful. Our room had old beds, and old furniture.

N/A

The main Elevators were broke down and had to walk to the other side of the hotel to get on a Elevator. The morning of my departure had house keeping walk in my room at 7:45 am while I was asleep luckily it woke me up, they didn't knock at all just walked in. Went to front desk and let her know and she said sorry we have temp house keepers they didn't know the policy.

clean room, balcony, helpful staff

balcony door locked behind you.

was supposed to have balcony room and they blamed it on booking with a 3rd party why we didn’t get it