The beds

The lights went out and they had no breakfast going because of it. Only paid for 1 night and it was just bad. The staff was definitely not friendly either.

Nice and clean

Don’t think they should be charging you $20 a day for parking, there was lots of space for parking. That was uncalled for…

Los cuartos amplios y limpios !!! Desayuno bien variado y delicioso!!! Recomendado al 100%

La salida muy temprano !!

Netter Check In

Frühstück ist nur unterer Durchschnitt für USA. Plastik, wie immer und dies seit nun 32 Jahren.

Hotel is nice but the beds are the absolute worst beds I’ve ever slept on. My back is still recovering from that mattress. If they got better mattresses, I would definitely come back here. It really is a nice hotel other than the beds. The staff was very friendly.

The mattress and I had to pay for parking. Unfortunately, unless they upgrade the beds, I will not return.

Location was great.

The website did not share that it was being renovated at the time, it was quiet though, no noise so it was fine

Atmospere

The beakfast was very bland.

The shower

The pillows

Location

I reserved 3 rooms we all paid separately at property but I was charged $399.98 for the deposit after we checked in and paid separately. I was told it would credit back at midnight but it took 3 days. Not a huge issue but to some it could be. The property was in the process of changing ownership and everything smelled like paint.

Comfortable clean room, excellent pool area with lots of furniture

Clean & very comfortable. Staff were very helpful. Would highly recommend

The hotel is conveniently located

The staff isn’t overly friendly and the room had so many cut corners. Ex: the nightstand drawer was tied with the phone cord to try to keep it closed. It stayed open 4 inches the whole time

Ubicación, caminando estábamos cerca del centro y amabilidad del personal.

La habitación 219 es normal, solo que la cama sonaba demasiado, la puerta de la regadera también sonaba demasiado al abrirla. Respecto a la limpieza, se notaba que el piso estaba muy sucio, cuando caminamos sin zapatos nos dimos cuenta que habían muchas piedrecitas o residuos de suciedad. Respecto al desayuno, era demasiado pobre, muy básica la oferta diaria. No creo que volvamos a ese hotel en particular ya que por el precio que pagamos por alojarnos ahí, el cual consideramos demasiado elevado, creo que podemos encontrar algo mejor por el sector. Respecto al check-in, no nos entregaron los ticket del desayuno ni el horario, tampoco registraron a mi pareja, esto considero que es muy importante, ya que si sucede algún problema (incendio, terremoto, derrumbe, etc), el hotel nunca registró a mi pareja entonces no sé cómo pueden controlar este tema, tampoco me pidieron documento de identificación para registrarnos, primera vez que el ingreso es de esta manera en nuestros viajes.

Breakfast not very good. Especially since I had to pay for it.

Wasn't hot. Not much available.

The staff was amazing. Location was convenient.

Expensive. Parking and breakfast is usually extra.

Very clean and kept

Close to historic district of st Augustine

Bed was hard, no water pressure, only had hot or scorching water. Was locked out of the building and room twice from key to rooms deactivated. Loud construction noises from remolding. Was not told about remodeling when booked the room.

Bad

The location

Horrible beds.

The pool, hot tub, lobby were very nice. Food was pretty good. Clean.

Some things in the room - one light didn't work, bedside drawer didn't stay closed, window curtain broken. Door key card was problematic.

Very local to the historic area and bay.

breakfast was not included in the stay and one of the entry doors was not secured so anyone could walk in at anytime and had to pay for parking.

Room reeked of paint fumes and front desk was entirely unhelpful about it. Had to move myself and my aging parents to a different hotel in the middle of the night because the room was unusable, and heard exactly nothing in the way of apology or offer of refund despite my own outreach. Entirely disappointing experience and I do not recommend this hotel

Shower stall was a nice size, but hardly any water pressure. The bathroom in general was spacious.

The layout of the room makes it very difficult to maneuver the luggage cart in the room and load or unload it. No USB ports anywhere in the room?! Very odd smell in the room even after we sprayed air freshener. The bed squeaked and groaned every time you moved. We were afraid it would wake up the neighbors.

Overall great place to stay. Staff was great.

Keys did not work at one point but staff was on it immediately.

the toilet flush doesn’t work , don’t stop to charge the water