Location

Desk was great at check in

Property was under construction. Elevator was not working so had to walk to second and third floors with our luggage. In the morning we felt like house keeping was rushing us out the door. They walked in on my daughter who had just gotten out of the shower. They knocked and just went in while she was on her way to answer it. They were in my room twice that I know of. I was in another room we had and when I came into the hall they were just shutting my door. My luggage was still in the room. Every time you closed a door they asked if you were done. They were just standing in the hallway waiting. Check out is 11 am. This all started about 830 am. I did speak with the front desk about all this and she just didn’t seem concerned. I have had housekeeping knock at other hotels and they say housekeeping. This lady said nothing. I watched her do this to many rooms. I felt like we were being rushed out. My son in law is in the Airforce and we were moving them from New Mexico to Maryland. We stayed at many choice hotels along the way and this was the only terrible experience we had. I did call the chain number and filed a complaint.

The staff was friendly.

The hotel is doing renovations and the elevator was being replaced and we had to carry everything up the stairs. We did not know about renovations ahead of time. Thankfully the staff helped us with luggage. The A/C never really cooled the room. The curtains did not have a complete track to close the dark curtains so you are forced to be blinded by the sun through the shear curtains. In one of the beds, you could feel the springs. But the WORST thing was housekeeping entering our room at 9:00 am!! Then she tried to come back in at 10:00 am!!! Check out was 11:00 am and I have never been interrupted by housekeeping until close to check out time.

Dogs

It’s was fine

Good deal for a lower tier hotel. Staff was friendly, breakfast was good. Rooms were fairly clean. It’s just an older facility that is close to an interstate. Would stay here again.

Very humid in the building. King rooms are very small.

Staff and the breakfast lady

They fraudulently claimed that rooms are 512sqft when they are between 200-300sqft and booking.com fails to make them correctly report room size … so you are lucky to gay 1/2 of what you paid for

Our room was much larger than expected, clean & quiet. The bed was so comfortable we didn't really want to leave! Parking is free which is always a plus. We didn't make it to breakfast because of the comfy bed but waffle house is next door so we were very happy. Our experience at this location is the reason we sought out other Comfort Inns while on our road trip. It is still close enough to downtown (few min drive) without breaking your budget. Checking was easy & quick which was fantastic after a long day. I would absolutely stay here again.

nothing

very in need of renovation was double charged for the room. 555 a night was NOT a good rate just because a concert was in town. this is called price gouging. and should be illegal. we needed a place to stay.

The staff and location were great!! Breakfast was decent. Welcoming with our pet. We were traveling with our kitten, only had to pay $25 extra.

The room looked nothing like pictures. Stains on comforters and sheets. Floors dirty. Looks run down and smells like cigarettes in halls. The pool was closed even though it said it was open. I'm a little disappointed for the price. Especially when I lifted my bag off the floor and saw a roach scurry across the floor, ewe!!

Updated room was lovely. All staff were friendly, especially at check-in. Lemon water in lobby was fantastic!

Breakfast options are very limited, basic...with the same choices each day

It was close enough for car access to the central city. The accessible bathroom and shower were well designed. The breakfast was good, having plentiful fresh fruit

The room was located near an ice machine that dumped every 2 hours, and the poor door seal at the bottom allowed hall noise to enter the room. It was noisy from people traffic all night. The toilet ran constantly.

Excellent

Food

In town for a funeral and the location was convenient to family and services. The bed was comfortable and the room was clean. The front desk staff was always polite and gave us a smile and a wave as we passed through. The location is very convenient for US 40 and Briley Prkway.

It is somewhat dated and perhaps could use a good coat of paint in the halls (I don't really think this is a detractor for me but I realize others it may bother). The elevators had some issues while we were there with the doors not wanting to close on the first try. It didn't inconvenience us once I figured how to work around it but it likely needs serviced soon.