Toilet seat clogged on first use. I called for maintenance to fix , front desk told me to get the plunger and clean.

I have to do the fixing of the clogged toilet seat.

I was charged $150 deposit. ridiculous because I am a resident of San Jose.

Room description was not as described no sofa bed and there was a spider in our bed I sent pictures to corporate and they offered 30.00 off which was a joke given I couldn’t sleep all night comfortably. Our kids had to lay all in one bed since no sofa bed was given as described when I booked. No extra towels were ready when needed poor poor overall experience.

It was in a nice location for seeing central California and San Jose. Close enough to Monterey and Santa Cruz to be able to visit everything we wanted to.

It was clean. The staff was very nice and accommodating.

The pool and breakfast were not available due to covid and I don't believe that was stated anywhere. I just see where they were listed in the package. But that's probably the Booking.com advertising on the room. Not necessarily the hotel. Because the hotel says it is stated on their website. Also the room booking.com says it booked actually did not. I had to upgrade to the room for an additional $11.