exceptional staff who could not do more to make us more welcome headed by GM Martin

the size of some of the rooms .

The linens and towels had a strong bleach smell, the breakfast was average. Besides that, everything was great.

Room was clean. Bed very comfortable. Fitness facility was outstanding.

I reserved a courtyard view room but the room I received was in a separate building overlooking a parking lot

The main part of the hotel was very pleasant but we were stuck in an annexe which felt like walking into a car park. Corridor was very dark and uninviting.

see above

The idea of a boutique hotel in a beautiful location combines the best of a VRBO and a full service hotel. The first impression is the staff as the most important impression to all businesses. The parking guys are the warmest, efficient, and helpful even paying 49.00 to park I insisted they be tipped as appreciation but tipping has disappeared from the travelers both the rich and poor. When they are the first impression I can only hope they are paid from the fees not in tips that are rare. I promise to visit when I am in Beverly Hills and look forward to seeing the greatest memory of the valet service who made me feel at home in the USA.

The checkout time was 2:00pm but the internet was shut off at noon.

The service was excellent. Very nice pool. The room is big

The door of the bathroom doesn't lock. The water on the bath doesn't run away properly

reservation process, and lack of transparency alone with too many resort few added in ...

Pool / outside restaurant was nice. Historic property. Nice staff. Close to Beverly Hills, walking distance about 15 minutes

They put me in a side building which was like a motel 6, overlooking the garbage cans. Loud air conditioning and fridge.

The front desk person "Al" is remarkable: Efficient, pleasant and very helpful - as were all the greeters and bellman as you entered the hotel.

Not really applicable....

Staff was very attentive. Jasmine at front desk did an EXCELLENT JOB! VERY helpful and knowledgeable.

The system at front desk double charged me my room stay. Also system charges extra for Security deposit with no knowledge.

Safe location, friendly and helpful staff. The rooms were clean and I love the fresh complimentary water service daily.

When looking at the property photos I didn’t realize the hallways were exterior. The noise was not bad though and the hotel/location was safe.

I love everything about this place except the wait staff by the pool. I’m convinced one waiter is racist and classist. I staycation a lot. I’ve stayed at Avalon several times and spend a couple of hundred dollars on each meal poolside. I can’t tell you how brutal the wait staff is. As much as I love the Avalon I will not go back due to the brutal wait staff

Landmark vintage modernist architecture. Covid takes the joy out of much. Was very safe.

We loved the boutique hotel, the room design was very calming and the rooms were upgraded perfectly highly designed. The bedding was excellent, soft sheets and pillows and very clean. Large tv , perfect room size and very nice color scheme. The staff were very helpful and kind.

We loved everything!

It was great!

Rooms where bit noisy, because it is a very old building.