Absolutely nothing.

Everything. It was extremely dirty. It smelled bad. There were visible bugs everywhere. Surfaces weren't wiped down. Bed sheets were dirty. Walls were disgusting! The staff were AWFUL. The manager Ashley being the worst.

We absolutely loved the location! Close to most everything we wanted to see in Mackinaw City! We absolutely loved our room too. It was a room on the 2nd floor, over the carport in the 2nd building. We were traveling with our daughter and her 3 children, so we needed beds for 6, and a larger size room. This was great. The room was larger than normal, had 2 beds and a sofa bed. Because the breakfast room was on the 2nd floor, it was the only room on our end. It was quiet...no people walking past our room or loud neighbors! It had a stairway that went only to our room. The wallpaper & decor could definitely use a facelift, but it was clean and comfortable, and perfect for what we needed. If this sounds like what you need for your stay, it's room 239. I don't think they rent it out as much, as we got it on accident, as they originally had us in a room with only 2 beds and a whirlpool tub. It was July 4th holiday weekend/week, and they were very busy. I'm so happy it turned out the way it did. If we go back to the area, I'm pretty certain I would request that room 🤣

The room could use a facelift. Housekeeping was slow to get our towels to us, but it was July 4th week, and they were near capacity if not completely full. None of these were a deal breaker though. The room wasn't fancy, and needed new wallpaper, but it was CLEAN, and roomy for 6 people

If you don't want to pay Mackinac Island hotel prices staying in Mackinaw City is a great option and this hotel is within walking distance of the ferry. The staff was nice and overall the stay was smooth from a managerial perspective.

However, although what we paid was market price for the hotel quality and area, it felt like a huge rip off. The room was very musty and moist, dark, walls dirty, sheets stained, busted bulbs, no outlets. The pool was dirty, the hot tub looked like a cesspool, and the breakfast was really just sad. Based on how overpriced this hotel and the food in town were for the poor quality, I would save up and take a shorter stay on the actual island instead and avoid staying in Mackinaw city altogether.

The staff was friendly and the area was quiet at night.

The grab and go breakfast that was free with my stay was not actually available at this hotel. I was told I could take my key card and show it to a hotel down the street to get the free breakfast. It kind of defeats the purpose of grabbing a "grab and go" breakfast right before check out if I have to leave the hotel to get it and then make sure I'm back in time for check out. The bathtub in my room had jets in it, when the jets were turned on a bunch of black stuff and hair came out of them.

Great proximity to the city and restaurants.

The plumbing was a bit noisy and could have been a bit cleaner.

Place was clean. Pool n Hot Tub were nice

It states breakfast included but all they have is granola bars n water at lobby desk. They don't do breakfast like site says.

Nothing. it was the worst hotel ever

everything

location to the ferry. nice big walk in shower. lake view was nice.

very out dated inside and out. needs completely new upgrades inside and out. to damp in room. jacuzzi tub old & rusty. webs and big spiders on balcony. bugs in ceiling corners didn’t want to look in floor corners cause wouldn’t have been able to stay there if I seen them but couldn’t sleep cause afraid something was gonna crawl on me. not enough plugs around the bed. had to ask to have one of the lights fixed, felt like someone should be checking them regularly like during cleaning. one of the drawers had garbage in it which tells me that is never opened for cleaning by staff.

i liked that they had elevators. And the kids very much enjoyed the pool. It was also nice the pool was open until 11pm.

parking was difficult to park in some spaces and at times was hard to find a space. Also the password they gave me for the internet did not work. When i went to the front desk and asked about it she asked me if i had apple product and blamed it on that. told me to shut it down and try to rebot it but it still didn’t work. She acted like she knew this was a problem but didn’t really care.

It is located by the lake, our room had a balcony to Lake Huron and the view was spectacular. Staff were great, polite, friendly and very helpful. if you want to save some money, this hotel offers a good value, just do not expect to get a five star room.

There were some issues with our room, small details, the room is not that great. not enough electrical outlets, coffee maker is in the bathroom and the furniture is old; but beds are comfy.

Great location.

Our door would not shut and they said they would send someone up to fix it. They never did. If we left the hotel the room was practically open. The room was clean but the facility and pool were dirty. The exercise room smelled terrible and the hot tub water was green. I would not stay again after seeing how the place was taken care of.

Location was Great, the pool was really big and we enjoyed the fireworks. The rooms were maintained daily, the staff were very friendly.

Maintenace of the pool could have been better, there was sand in the bottom of the pool, always had to ask for towels for the pool. I booked this hotel because the said breakfast was included, a breakfast bar and a drink are not breakfast.

clean, large, amenities and they worked! easy to find, close to ferry

take and go breakfast could be vamped up a bit. maybe add oatmeal & hot water, yogurt.

Location is good. Ferry and restaurants were easily accessible.

It was mentioned that breakfast is included. But they just had some cereal bar and fruits. We had to go out for breakfast. There were no drinking water facility to fill up water bottles. We had to buy from vending machines. No ice in fridge.

Breakfast should have been better. providing just and apple and a bar not works

check in was quick and convenient

pot smoking next door and so no smoking doesn't seem to matter.

location

bathroom could have been clean

Very comfortable and rather luxurious. Great view of the straits.

It was a little difficult to get to the room... but that's unavoidable.