Nothing

The room was to dirty Towels dirty with stains

I had an issue with the internet, and it was ultimately my computer's fault, not the hotel's fault. However, the hotel had two wifis, one by the lobby that my computer connected to, and one in my room that my computer did not connect to. I asked if it was possible to change rooms to be closer to the wifi that worked. The woman owner was already annoyed because I'd asked for help more than once. She told me no, that they were larger rooms, and it was my computer's fault, not her internets fault. When I tried to explain that I booked the room for the internet, and one of the internets was working and the other wasn't, she got incredibly hostile towards me, borderline yelled at me, scolded me for blaming her internet, and adamantly repeated that she would not give me another room.

It was bad enough to the point that I calmly told her she didn't have to get hostile with me and that I never pushed needing a new room, that I understand where she was coming from with that, I was just trying to find a solution for the internet. She said her son or husband would help me. Ultimately, I figured it out myself. I had to reset my network settings on my computer, and it worked, but to her son's credit, he did come to my room to help. He also checked me in and was incredibly courteous, patient, and nice. The issue here isn't my computer, though. It's how this woman was so quick to talk down to me. I wouldn't even talk to my friends the way she spoke to me, no less my customers--unless my customers were being rude, disruptive, or yelling, which I wasn't. I was just asking for help. I can't imagine how she would have reacted had I even slightly raised my voice or gotten a fraction as defensive as she did towards me. Ma'am, you seriously need to work on your customer service. You own a hotel. And after reading the reviews (which I should have done before I booked), it's clear I'm not the only one who feels this way. Your establishment doesn't make your guests feel comfortable. In fact, I've never had such a negative experience at a hotel. It was unnecessary and uncalled for. I didn't feel like a guest. I felt like a burden. Also, the bathroom towel was child-sized and the fridge smelled. On a positive note, your son was great, though. Very gracious, kind, and willing to help me, even when I was annoying with my questions. He exercised top-notch customer service. You could take a page out of his book. Good luck to you.

The room was spacious and clean and the beds were ok a little hard but ok

Our bathroom was very dirty, hair in the bathtub no toilet paper and our towels have large black marks on them

Nothing

Everything

I liked the flooring because I hate carpet.

The bathtub was really old & had been repainted & was all chipped up. I would have like to at least having coffee in the office. They had nothing. We got there late in the day & left by 6 am. We only had had one little dog who is a non barker & house broken but got charged $20 for her to stay with us so that put the price of our non frill room around $100. For an older motel with nothing to oder, I think that’s a lot of money. The television was very limited on what to watch. The lamp by the Tv didn’t have a shade so it glared in our eyes

I didn’t receive breakfast but overall love it will be a regular

The manager or whatever he is was very rude there are no signs saying that I could not have any visitors so he was rude to my visitors also which are my kids would not give me a refund did not even stay not even an hour there plus he charged me an extra fee for an early check-in which I did not mind I will never recommend this hotel and I also reported them to the better Business bureau. So I did not like anything from this place.

I didn't like how rude they were to me or my children. I didn't like how they could just think they could be rude to somebody and get away with it very rude I will never recommend this place.

The staff was very friendly and helpful. The room was very clean and spacious!

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